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Rugs.com has a rating of 4.7 stars from 6,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Love the rugs received. They look great in my home. Thank you!
Bought the rug based on the sale price, picture and descriptions, both were very accurate. They arrived quickly via fed ex with no additional shipping fees. They were rolled and lying flat in 48 hours. I am very please with the rugs.
The hardest part was deciding which rug to get. Actual purchase was quick and easy. Delivery was also just a few days. Nice quality and colors bright and vivid, as pictured. Very pleased.
A great shopping experience! Only hard part was deciding which rug. I'm very happy with my pick and receive in record time!
I wanted a runner for our hallway, since my feet got so cold there. Rugs.com had just what I was looking for, in a perfect length. My order arrived in just a few days. I think all my rug needs have been met, but I will recommend Rugs.com to my family and friends.
The colors are so beautiful! There are so many colors that I will be able to switch comforters and curtains in the future should I need to do so. The price was great. The quality of construction is much more than I expected from a rug in this price range. It's going to be perfect for the bedroom. I received quick confirmation when my rug would be shipping. Very happy with my purchase.
Very Happy with rug and fast delivery. Exactly fit under dining room table. Good quality.
Great rugs, super fast delivery and so reasonably priced. This was my 4th purchase and it's always a great experience.
Well made rug for the price and with the wide selection and fast delivery, will be buying agin in the future.
I've ordered 3 rugs now from Rugs.com and each time, was 100% satisfied with the product, the price and the quick delivery of same!
Love my oval braided rug and will definitely be purchasing rugs from only y'all
Ordering was a breeze and I received my rug in just a few days. Thank you!
Everything is beautiful and delivered quickly. The rug is as beautiful as shown. The pice was better.
From ordering to receiving everything went extremely well. I always had communication on where my order was. Love the product!
Super fast delivery. Love the muted colors and it is the perfect choice for our entryway hall
Nothing could have been easier thaectedn placing this order. The rug is nicer than i had expected and I absolutely loveit.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

