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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Easy to purchased! Great large selection of nice looking, affordable carpets and rugs.

Date of experience: November 10, 2023
Arizona
1 review
0 helpful votes
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Rust Round
November 10, 2023

I like the rug very much. It arrived quickly. The only reason I didn't give it five stars was because it arrived so horribly wrinkled and crinkled up that I'm having a difficult time getting it straightened out.

Date of experience: November 10, 2023
Indiana
1 review
0 helpful votes
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Cozy rug
November 10, 2023

Love the shag rug and will be great to step on after a shower.

Date of experience: November 10, 2023
Pennsylvania
1 review
0 helpful votes
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You have found a new customer. I was hesitant to order the rug online. However, the process was timely and I am satisfied with the beautiful rug.

Date of experience: November 10, 2023
California
1 review
0 helpful votes
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Great rugs and fast delivery
November 10, 2023

Title says it all. I really love my new rugs and they arrived faster than I expected. They look great in my space and I would definitely recommend this site.

Date of experience: November 10, 2023
Missouri
1 review
0 helpful votes
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So quick and cheap!
November 10, 2023

I was told to use rugs.com by a friend and it did not disappoint! It got here so quickly and I got it on sale

Date of experience: November 9, 2023
New Hampshire
1 review
0 helpful votes
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Good deal
November 10, 2023

Rugs arrived in two days after ordering. Rug was fluffy as described and as nice as picture design.

Date of experience: November 9, 2023
Georgia
1 review
0 helpful votes
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Easy-to-use
November 10, 2023

Finding and ordering was very easy and delivered very quickly.

Date of experience: November 9, 2023
Massachusetts
1 review
0 helpful votes
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Sprucing up for the Holidays
November 9, 2023

Very easy shopping. Have used the site before with great success. Had some rugs for over 12 years, still in excellent condition but just needed something new after painting and remodeling. Rugs arrived today, look great!

Date of experience: November 9, 2023
Colorado
1 review
0 helpful votes
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Large Neda rug
November 9, 2023

Rug arrived earlier than expected. That was a nice surprise.

Date of experience: November 9, 2023
Rhode Island
1 review
0 helpful votes
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So disappointed
December 7, 2023

The rug I chose arrived last night.
This morning I laid it out on the tile floor. It is full of waved and they are settling down.

Date of experience: November 9, 2023
California
1 review
0 helpful votes
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Great experience
November 9, 2023

This site is so easy to navigate through, great selection of product. Quick and painless, ordered 3 rugs in a matter of minutes, shipping is fast as well. Love it!

Date of experience: November 9, 2023
Arkansas
1 review
0 helpful votes
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Happy costumer
November 9, 2023

Ordering was fast and easy. And in no time I had my beautiful rug.

Date of experience: November 9, 2023
District of Columbia
1 review
0 helpful votes
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Easy, fast service
November 9, 2023

I couldn't believe how simple it was to find my rug, make a purchase, and receive delivery. It was effortless and fast!

Date of experience: November 8, 2023
Virginia
2 reviews
0 helpful votes
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Great shopping experience!
November 9, 2023

There were so, so many rugs to choose from! My most favorite thing was being able to upload a picture & see the rug in place! It was SO helpful, and fun, too! The worst part was narrowing it down to one, because so many of them looked great! On top of that, there was a discount on buying 2, & I found a coupon code, so I even saved $$$! All around, a great experience! Two thumbs up!

Date of experience: November 8, 2023
Colorado
1 review
0 helpful votes
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Beautiful rug
November 8, 2023

The color and quality of the rug is exactly as pictured. Fits my room perfectly and a great price. It came with care and maintenance instructions as well. Thank you.

Date of experience: November 7, 2023
Maryland
1 review
0 helpful votes
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Easy process
November 14, 2023

I recently conducted a review regarding the carpet I had purchased. In return I was awarded a $10 store credit which I used on my latest purchase. However I was having trouble with the store credit dropping into my account. One quick call to customer service and my issue was resolved promptly.

Date of experience: November 7, 2023
Massachusetts
1 review
0 helpful votes
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Superb
November 7, 2023

Just like the pictures and good quality I got it in just 3 days! Super pleased. Good purchase.

Date of experience: November 6, 2023
Michigan
1 review
0 helpful votes
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Easy shopping.
November 7, 2023

What I wanted just popped up and I ordered the correct color.

Date of experience: November 6, 2023
Georgia
1 review
0 helpful votes
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Prettiest Rug Ever
November 7, 2023

I love my rug. Ordering was a breeze! Being able to see it in my space prior to purchase was a plus.

Date of experience: November 6, 2023