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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kenya
2 reviews
0 helpful votes
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Click and Delivered
January 11, 2024

My rug was exactly what I ordered. Received it when promised. Color (Blue Teal) is exactly the color I saw on line.

Date of experience: January 11, 2024
Kentucky
1 review
0 helpful votes
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Great Job!
January 11, 2024

Happy the transaction was easy to navigate. Thank you.

Date of experience: January 11, 2024
Virginia
1 review
0 helpful votes
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Excellent Service
January 11, 2024

Package delivered within a couple of days. Package placed in a spot out of the elements.

Date of experience: January 11, 2024
Pennsylvania
1 review
0 helpful votes
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So Happy
January 11, 2024

From start to finish things we're easy, but the hardest thing was choosing which one to buy. Thanks, our living room looks beautiful.

Date of experience: January 11, 2024
Florida
1 review
0 helpful votes
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Easyshopping
January 11, 2024

Seamless.quick shipping.very pleased.happy with purchase

Date of experience: January 10, 2024
Florida
1 review
0 helpful votes
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I got the runner and small rug; however, I never got the padding for the runner. I am not pleased!

Date of experience: January 10, 2024
New York
1 review
0 helpful votes
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Just perfect
January 10, 2024

Easy to find color and size I needed. A really nice product.

Date of experience: January 10, 2024
Georgia
1 review
0 helpful votes
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Awesome Experience with Rugs.com!
January 10, 2024

We recently remodled our kitchen and family room. We looked at every rug store locally and couldn't find what we wanted to fit our new decor. On a Sunday evening I found Rugs.com and used their search tool where I found 5 rugs that were exactly what I was looking for. I ordered them that evening and they were delivered to my home Tuesday morning. They were neatly packed and I found them easy to open and unroll. They look amazing on my new floors and I couldn't be happier. I told a friend who recently remodeled her home to check out the great selection. I haven't had much luck with online shopping, but Rugs.com did not disappoint. They will definitely be my go to site whenever I need indoor or outdoor rugs. Thank you, Rugs.com!

Date of experience: January 10, 2024
California
1 review
0 helpful votes
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Excellent quality
January 10, 2024

I ordered 3 rugs from them, quality is high, look beautiful, ordering process was very easy, delivery was super fast. Highly recommend for all your rug needs.

Date of experience: January 10, 2024
Washington
1 review
0 helpful votes
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10% Discount Not Applied at Checkout
January 17, 2024

I am happy with my purchase, but displeased that I had 10% off in my cart that was not applied at checkout. I'm not sure if this was because I used Google Pay, but it felt a little like a bait and switch.

Date of experience: January 10, 2024
South Carolina
2 reviews
0 helpful votes
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Speedy delivery despite terrible weather! Well wrapped. Using on kitchen tile to modernize an older tile! Decided to use sticky corner adhesives instead of an under mat as the underlay makes the rug a littler higher off the ground and in my situation, on a walker, makes it more of a trip hazard! VERY happy with the look of the new rug. Color, just like the photo.

Date of experience: January 10, 2024
New York
1 review
0 helpful votes
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WOW
January 10, 2024

Fast delivery. Great job. Very happy. I will definitely order from you again.

Date of experience: January 9, 2024
Indiana
2 reviews
0 helpful votes
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Can't pull the wool over my eyes
January 10, 2024

Rugs.com has been a go-to for many years. I am always amazed at their sales and clearance. Their rugs are always top quality and beautiful. I would recommend them to everyone. I brag on the prices to all my friends and tell them about rugs.com.

Date of experience: January 9, 2024
California
1 review
0 helpful votes
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Great Rug!
January 10, 2024

Looks just as described and it is the perfect size for my room.

Date of experience: January 9, 2024
Illinois
1 review
0 helpful votes
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Rugs, Rugs and More Rugs
January 10, 2024

I love these rugs. The patterns are beautiful and the colors are vibrant. This is my third rug I have purchased. I am pleased with them all.

Date of experience: January 9, 2024
New York
1 review
0 helpful votes
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Rugs.com
January 9, 2024

This is my 5th rug I have ordered from Rugs.com. Prev rugs have been great rec'd really quick and in great shape. Good quality. Would order again

Date of experience: January 9, 2024
California
1 review
0 helpful votes
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Ordering was easy.
January 9, 2024

I was able to find a rug that i liked, in the size and color that I liked, and the ordering was a breeze.

Date of experience: January 9, 2024
Michigan
1 review
0 helpful votes
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Good value and convenience
January 9, 2024

I've purchased rugs before from Rug.com and each time have been happy with the ease of using their site, their prices and their customer service.

Date of experience: January 9, 2024
Georgia
1 review
0 helpful votes
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Rugs.com is the best!
January 9, 2024

They sell beautiful rugs at great prices. I have shopped with them a few times and never have been disappointed. Quality rugs everytime.

Date of experience: January 8, 2024
Idaho
1 review
0 helpful votes
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Rug
January 9, 2024

It was great, Very easy to use and very fast too. The price is really good, great.

Date of experience: January 8, 2024