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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

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Massachusetts
1 review
0 helpful votes
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Love this rug, perfect and good price
February 25, 2024

Excellent quality and quick delivery service. Looks great!

Date of experience: February 24, 2024
North Carolina
1 review
0 helpful votes
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Great
February 25, 2024

Rug came fast and just what i ordered! Good quality.

Date of experience: February 24, 2024
Georgia
1 review
0 helpful votes
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Very pleased
February 25, 2024

I bought 3 rugs during the Presidents Day sale. AMAZING price! Delivery was prompt and rugs are perfect! Good quality, beautiful patterns. I will be buying another in near future. Couldn't be more please!

Date of experience: February 24, 2024
North Carolina
2 reviews
0 helpful votes
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Rug is Great, But Lumpy
February 25, 2024

Order process was easy. Rug arrived in timely manner; however, it was folded up tightly in order to be shipped cheaply, instead of rolling it and shipping as freight. A week later and the 10x10 rug is still lumpy. The rug itself is beautiful. Not happy with the wrinkles and lumps.

Date of experience: February 24, 2024
New York
1 review
0 helpful votes
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Nice, but not great
March 5, 2024

The rug is softer than expected, and it looks great in my husband's office, but I don't think it was made properly. The edge banding seems to be tighter than the rug itself, leaving the rug really wavy. It won't lay flat on the floor, despite being weighed down for 24 hours, The rug pad that we ordered was basically useless for keeping the rug in place, so we discarded it and just put the rug down.

Date of experience: February 24, 2024
Ohio
1 review
0 helpful votes
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Porch rug
February 24, 2024

The rug is perfect for the area and the pattern fits the era of my house. I am pleased with the texture and how easily it cleans. The outdoor pad works well too.

Date of experience: February 24, 2024
Florida
1 review
0 helpful votes
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New Area Rug
February 24, 2024

I loved the "take a picture of your room" & try the rug in it! Takes all the guess work out of whether it would look good or not!

Date of experience: February 24, 2024
New York
1 review
0 helpful votes
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Review
February 24, 2024

Rugs were as pictured, and very reasonable in price.

Date of experience: February 24, 2024
Ohio
2 reviews
1 helpful vote
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Quick Delivery!
February 24, 2024

I ordered a rug for my granddaughter's bedroom on Monday and it arrived on Thursday! I can't wait to give it to her!

Date of experience: February 23, 2024
Virginia
2 reviews
0 helpful votes
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Poor experience
March 5, 2024

Rug arrived is a damaged shipping bag and folded so many time that it will not lay flat. Wast of money

Date of experience: February 23, 2024
Georgia
1 review
0 helpful votes
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Fast shipping
February 24, 2024

Beautiful rug. I am continuing to write fifty characters because it is required.

Date of experience: February 23, 2024
California
1 review
0 helpful votes
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Rug
February 23, 2024

The service was excellent. The color of the rug is not green, however, even tho the tag says green. It is definitely blue so I was disappointed in the color. The rug itself is very nice but not green.

Date of experience: February 23, 2024
Georgia
1 review
0 helpful votes
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The Perfect Rugs
February 23, 2024

This is my third time ordering rugs from this company.
I was thoroughly satisfied with the ordering process by phone as each representative was engaging and pleasant to talk to.
As for the rugs, I am ecstatic as they fit perfectly with my decor. The colors are as described and of good quality for the price. After much review, this was the best decision.

Date of experience: February 23, 2024
Missouri
1 review
0 helpful votes
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It's to thin a no color at all
March 4, 2024

This is not what I wanted it's to thin and there is no color to the rug at all

Date of experience: February 23, 2024
New York
1 review
0 helpful votes
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My review
February 23, 2024

Website was easy to navigate. Delivery was on time. I love my new rug!

Date of experience: February 23, 2024
Texas
1 review
0 helpful votes
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Nice product!
February 23, 2024

I got my rug a day early and the quality is very good, especially for the price! I will look here again next time I need a rug. Thank you!

Date of experience: February 23, 2024
Pennsylvania
2 reviews
0 helpful votes
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Great selection and prices
February 23, 2024

So many choices and free shipping! Great place to find rugs -multiple pictures of your selection to reference.

Date of experience: February 23, 2024
Vermont
2 reviews
0 helpful votes
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A ggod deal
February 23, 2024

Right size,good price,very fast delivery,and looks good

Date of experience: February 23, 2024
Georgia
1 review
0 helpful votes
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Fast and Efficient
February 23, 2024

I describe my experience as "fast and efficient ". Within 2 days I had my rugs and pads and was all set. I'm very happy with the process.

Date of experience: February 23, 2024
New York
1 review
0 helpful votes
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Rugs
February 23, 2024
Updated review

Easy shopping, lots of variety, great deals, fast delivery.

Date of experience: February 22, 2024

Arrived. Thank you
February 7, 2024
Previous review

Thank you. The carpets are nice. I appreciate your service.

Date of experience: February 7, 2024

I have not received my rugs
February 10, 2024
Previous review

I have not received the rugs yet. Please let me know the status

Date of experience: February 3, 2024