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RueLaLa Reviews Summary
The company's reputation is significantly marred by numerous customer complaints regarding product authenticity, delivery issues, and inadequate customer service. Many customers report receiving counterfeit items or damaged goods, leading to frustration over returns and refunds. Additionally, service delays and unresponsive support exacerbate dissatisfaction. Conversely, a few positive experiences highlight quality purchases, particularly with specific items like sunglasses. Overall, the feedback indicates a troubling trend of unreliable service and product quality, suggesting an urgent need for the company to enhance its customer support and ensure the authenticity of its offerings.
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Today i tried to buy something, when i held it in my shopping bag with in 5 min it was taken away and sold out. There is no preset time written in their web site- i usually buy so many things from them, i am extremely dissapointed! Be aware of their scam! Usually ideeli or other website has a preset time of 15 min or so and they mention it immediately but ruelala has no such a thing. And when i called they have no ans for this. I m surprised they treat their loyal customer this way. I want every body to be aware of their bad customer care
Best discount shopping site. Incredible merchandise at very fair discounted prices. Excellent customer service! Reasonable shipping times.
I've been a member of Rue for over a year and have scored some fantastic deals there. Recently I received an order and it was the completely wrong item. I called customer service and spoke to an actual person who was very nice and solved my issue. I returned the item an I was refunded the total purchase amount and the shipping cost. All in less than a week. Fast shipping, excellent customer service, wonderful deals! Just have to move quickly as the good deals go FAST!
I love this site and spend a fortune, but get GREAT savings too. The downside is when you return (you have 30 days, unless it's a "final" sale) you only get a store credit. For me it's no problem, since I shop the site all the time. This site is really worth checking out, especially if you're familiar with designer prices.
Fabulous. I've made TONS of purchases for the site and the service is excellent. The quality of the products is always outstanding. Things are brand new, packaged well, shipping is quick, customer service is great. There was only one mistake made for me out of like 40 plus purchases. Mistakes happen. I never got the item due to transition in warehouses or something... They didn't charge me, plus gave me a $20 credit to the store. Every other purchase went very smoothly. Items sell out fast, so you must be aware of the clock with this type of website. I LOVE my $700 Carlos Falchi turquoise hobo that I got for $230 for example! What a TREAT! :)
Ruelala is a totally transparent sample sale website that is invite only. Their customer service is wonderful and eventhough you are not paying pennies for a Louis Vuitton bag like the promise on evil oohilove.com at least the site is legit and on the up and up. I will continue to shop here but not until I have paid off the maxed out credit card from EVIL EVIL EVIL oohilove.com (the scammers).
This is my favorite sample sale of all. I love their selection and styles from the high to the lower end. The one drawback is that they did seem to have a hard time removing me off their mailing list as I was getting too many mails. But, finally did remove me.
I ordered a camisole $60, but I received a completely different sweater! When I asked for a refund, they gave me a $10 dollar credit. I looked up the price of the sweater, and it was only $30! GIVE ME MY MONEY BACK YOU DUMBASSES!
My mom just turned me on to this site. You can get some great deals but the down side is you have to check back all the time because they are always getting new stuff in and it goes quick.
I love this site. I've purchased everything from rain boots to massages there, and everything was delivered quickly and accurately. When I've had a problem (rarely), they resolved it quickly and to my satisfaction. Good bargains and great customer service. UPDATE: The site now offers full refunds for returned items (less shipping).
An invitation-only online destination where members discover premier-brand, private sale boutiques, each open for just a brief window of time.
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Desired brands. Members-only prices. Delivered daily.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members