RueLaLaReviews 476

I am a regular customer on Ruelala. For the last couple of weeks I have not been able to receive any customer service at all. I have tried to call, email and do a Chat, absolute no response at all. Please don't accept orders if you can't provide customer service. I have been trying to cancel an order because I read a product review on the item, and now I guess I will be stuck with it because Ruelala will not respond to any attempt to communicate. If you are placing an order with Ruelala, beware, no customer service if you have a problem.

I have ordered from ruelala - 14 times. Every order has been great - wonderful prices and excellent delivery. I do order items that i have knowledge about - the color, manufacturer and quality. One item, i did return due to the lesser quality - a mattress pad - and received a full credit plus the shipping since i had them hold the funds and reordered something else later. The Gottex swim suits at 35% of the price tag was a great deal - my husbands sun glasses at 30% of retail. So i was very surprised to find the negative comments. From a history of 14 orders over the year, I am VERY pleased with Ruelala and plan to continue shopping.

I have received items in the past from this site. I ordered two toys for my nieces birthday on 3/6 and they were supposed to be shipped before 3/27 (birthday is on 4/3). I saw an updated status on 3/27 looking like it was going to be shipped out. On 3/29 I saw no change- I spoke to Rue's concierge service and they refunded my shipping and said they would respond with an update from the company. On 3/31 (Monday) I didnt receive any updates so I called again and received a so called concierge that told me that per the notes they gave my shipping back and they will provide an update to me within 5-7 days (I was never told that initally). I said I was not intersted in the shipping but the actual product and was shocked that they were not following up with the company as I expected. After a lot of back and forth of the same answers from them I was put on hold and the rep came back on and magically had an answer that the company would be shipping the next day and the products should be received by 4/11 - well past the birthday. They showed no concern for the lack of commitment or service. They stated that there was nothing that they could do (couldnt expedite shipping due to late delivery etc). I suggest if you want a product- stick with Amazon over Rue- I should have and would have had the product within 2 days from ordering if I had ordered from them. They also have much better customer service.

Rue La La is such a disappointment. First, the item I receive looks very different in color from the web picture. Second, when I try to return the item, they told me I couldn't. It's a final sale. I specifically looked for final sale mark when I purchased it. The return policy clearly said 30 days. That was why I made the purchase. The convenient thing for them is that they took off the web page after the sale ends, so there is no evidence what so ever. Straight up FRAUD. I will NEVER buy from them. I also suspect the authenticity of the products. Why wouldn't they let you return like normal stores if they are selling the real things!? I hope they go out of business soon...

I will never order from them again. 1. Towels had flaws. Credited $10 2. Received someones order, not mine. 3. Ordered gift leather jewelry box, and it smelled to high heaven, almost a cleaning fluid smell that no airing or kitty litter or Febreeze would ameliorate. No returns on it. 4. Very expensive shoes that I ordered first came too huge; second pair, too small. Thought I was Goldilocks. No return. 5. Gloves way too short in the fingers. No return. 6. Gave duvet set as a gift; recipient too polite to complain. I am out close to $300, so I will no longer do business with them again.

I will not go back to this website. My worst online shopping experience! So I ordered 2 items, they promised me that I can receive it by December 24. It didnt, and did not shipped after 3 processing days. Suddenly, they told me that one of the item has been cancelled. When I received the other item, it was in wrong size. I was asking if they can do anything for the whole inconvenience, all they do is refund my shipping only. I am extremely disappointed, I do not recommend and will not go back here!

Very bad site. Items sold by site are usually more expensive then actual price on original sites when they have sales. Customer service was horrible. Only canned generic replies, they don't even read what you write. Sent 5 emails about a problematic shipment received 5 worded exactly they same from 5 different associate. Phone service is buggy and when it worked could get in touch with a real person. Probably the worst out of all the flash sale sites.

First of all, I ordered a pair of shoes from here. When they arrived they were defected! I chatted with some people manager online whom told me that they didn't have anymore in stock so I could either A) Pay to get it shipped to them and they would refund just the money I paid for the shoes. Or B) Keep the shoes and they would give me a $10.00 gift card/credit. That was four months ago. I agreed for the $10.00 credit and STILL have not received it! Save yourself sometime & money from not shopping at this site.

Ruelala was one of the first flash sale sites that I ordered from on a regular basis (Gilt was my first). I remember being sent one of their VIP cards with my "own" personal concierge. I used to order a from them like crazy, but then started to notice that their great pricing was no longer that great. Then I noticed that some of their offerings under 'pre-owned' like Vintage Gucci and Hermes were actually knockoffs that I was very familiar with from Chinatown here in NYC. I did contact them when they offered a VERY fake Hermes silver plated cigarette holder/case with a lighter built in. How do I know it was fake? I used to see them all over Chinatown with every designer name etched in... just pick the name you wanted to carry. When I informed them that it was a fake they refused to acknowledge. I was letting them know as a good shopping samaritan, but I guess the profits won out because Linda's Closet still provides most their handbags and accessories for their 'vintage' sales.

I do ove them for finding those things that would be a pain finding elsewhere such as home goods. While I love going to the actual Home Goods (owned by Marshall's) for a great houseware bargain, RueLaLa is a great alternative for me when I want to pick out gifts, cookware, knick knacks, etc that don't need to be authenticated.

I have been a relatively happy Rue customer for some time now, but I will not shop there again. Two issued over the past week: First, I bought a $200 Judith Ripka ring in late August. The THIRD time I wore it I noticed a stone had fallen out. Rue's initial responses were "sorry, 30 day return policy." Given that the item is defective, I assumed they would do something. Back and forth all week and they want to offer me a nominal amount of $ to get it fixed. My guess is all the other stones will fall out eventually too, so I just want to return it. Happily I used Amex and am working with them on insurance/refund coverage. Second issue - and I have seen this on several comment sites - I am trying to return 2 items from the same shipment, and there is only the option to return 1 online. I have said that clearly in emails, and get the standard reply each time on where you can find return options on their site. STILL fighting that one after 5 days of back and forth. They used to be good - now they are horrible. There are better sites out there that I will continue to use, but I am done with Rue.

I have been a Rue La La customer for a while now and never had a problem until today. I've wanted a Foley & Corrina bag for a long time now and Rue had one in a gorgeous nude color for a great price. I received it today and was utterly disgusted. It looks like 2 different bags stitched together. There are scratches, one side has smooth leather while the other side has pebbled, and it was obviously redyed because of imperfections as there are splotches of a lighter color all over it. For a retail price of $395 I was not happy. I called and the woman was very nice and told me I could return even though it said final sale, but an obviously damaged bag shouldn't have been sold in the first place. I got a fuschia one from Gilt as well and my decision of which one to keep got a lot easier when that showed up at my door. Not impressed at all and I probably won't shop again after that experience.

I have previously used RueLaLa with no complaints... until today. I am appalled at their extremely poor customer service.

I ordered a duvet set from the approximately 2 months ago and it came withOUT the shams. That was the first problem and then, I contacted them about it and all they did was merely apologize, seriously? Then I returned the duvet and used USPS instead of their return label only to never receive a confirmation that they had received it. So I reached out to them and they told me I had to give them a tracking number. I didn't have a tracking number because I sent it through regular mail because WHY would I pay 20 dollars in shipping costs for something I don't want?

Anyways, they told me that they really needed a tracking number. I emailed them back yesterday and demanded that they put me in contact with a supervisor because how do I know that they didn't receive the package and were scamming me out of my $100?

Needless to say, the supervisor contacted me today saying that they found my package in the facility and I would be credited the amount right away and that she was sorry for my frustration. Ummm, what if I hadn't demanded to speak to a supervisor and she hadn't called the facility? I would have given them $100 for free! All I received was a less than believable "I'm sorry but..." there is no but here, their customer service is terrible and essentially they're thieves. Unbelievable, I will not be purchasing anything from their site ever again and will be advising everyone I know not to as well.