RueLaLaReviews 476

RueLaLa advertised a name brand watch (Invicta) that retails for $795 but you can have it for $69. Check Invicta's website and the exact same watch lists retail for $109. The chat person told me RueLaLa uses prices that the retailer tells them what the item lists for. Caveat emptor, buyer be ware. I was not now I have to pay for the return shipping. When I tried to cancel the order they said it already shipped. I received an email the order shipped a couple days after the date they quoted me. Stay away from this seller

I ordered a dress for my sons graduation. They told me would take ten days to receive it. After reading all of the horrible reviews about this company, which unfortunately I didn't read them before I ordered it. Anyway, I called them after about 7 days to check on the order and they told me that they cancelled the order WITHOUT notifying me because it was out of stock. Wtf they are so unprofessional. This was my worst online experience ever never again. I wish that I could give them a -0 rating.

I do a lot of online shopping and can't believe these people are still in biz. If you order something, you actually receive it, it fits and you keep it, aside from the amount of time it takes to get... the experience is ok. The rest is like nothing I've ever seen. Packages are undeliverable (Amazon seems to find me several days a week at same address), when a package is undeliverable I receive an email saying that I should be so excited as my new stuff has come. If you have to return something you don't see a credit for weeks. The customer service process is nonsense. Every email starts with "I'm so sorry..." they are not. I could go on and on. JUST BEWARE!

We bought merchandise from RUE LA LA site which is a problem! If you can't try it on and you normally take a size 6 then if a size 6 doesn't fit then have a return policy! RUE LA LA has to come out of the stone age, almost every other website site goes out of the way to make sure that the return policy is easy to follow, and makes it worth shopping on. NO RETURN is not a policy, especially when you just want to different size the size you normally take. I would stay away from this company at all costs now, and recommend that you do too!

Still waiting on order! 2 weeks late. Order finally came many parts/pieces missing. Called, wrote to complain and asked for refund.
I was told "so sorry u were not satisfied. We'll look into it and get back to u.
When Rue called back and emailed also same result. "No refunds!" We'll give u Rue La La store credit only. You can't get ur $159.00 back!
Wow! Does Mr. Wendy need the publics $$so much that they will not refund ur $$.
I will never WATCH MR. WENDY WILLIAMS SHOW AGAIN
I WILL NEVER USE THAT CROOKED $#*! SITE.
I guess Mr Wendy needs my $$ for more plastic surgery.
Geyser those saggy armpits done Mr. WENDY.
That's nasty all that loose hanging skin.

They have pretty much what Gilt and Hautelook offers however, the return policy is horrible and shipping fee is $10 while others have the option for $7 as one time shipping fee. I try to purchase something that was sold out supposedly, they had the option to secure the hold and the next time it becomes available they can ship it to me. It was 7 months later that I received an email stating it's on the way, I contact their customer service to cancel this as I no longer wanted this item, also it was the old address which I moved away to new home and they didn't bother calling the shipping company to re route package back, they informed me that it's too late while the package only had label created and haven't been shipped as of yet. What a scam! It turned out that they just wanted to sell it off and be done with not caring about the customer's feeling or if customer is satisfied or not. Don't waste your time with this company, go to a reputable company like hautelook couture which was recently acquired by Nordstrom rack and Gilt which was also recently acquired by saks off 5th where you can just go return it if you don't like the item purchased at any of their location nearby. These 3 companies all started the same time but the other 2 were acquired while this one isn't, that's a red flag.

I have no idea why everyone is making such poor reviews, I have used them for years and they always deliver. Luxe brands at 40-70% I love their midnight purchases that expire in 12 hours. I buy my grandkids clothing and bedhead pjs and lots more, they even have refunded the final sales most likely because I am a prolific shopper. The only time I have been disappointed was in furniture they never delivered but they apologized and refunded me everything. They are legit

In the middle of one night, I awoke to Access Hollywood deals segment. One of the deals was this InStyler Max 1.25in. 2-way rotating Iron, offered for $29.99. I got right on line to take advantage. Of course I found something else to order too. I placed 1 order for the hair tool and a ring.
The ring arrives when the confirmation said it would, but a month later, still no hair tool. I email customer service, and they respond with an apology for that item having to be cancelled. To end the conversation, they blamed the product, maker by saying "we have no way of knowing why the manufacturer cancelled." Then they tell me that I will be able to take advantage other deals in the future. No, I wasn't charged for what I didn't receive, but I paid too much s&h for an item that weighed less than an ounce and arrived in way too large a package. This experience was unsatisfactory enough to turn me off from RueLaLa for good! I'll be letting Access Hollywood know of my experience too.

This has got to be the worse online business - unfortunately, I just saw this website, or else I would have stayed away in the first place. They basically misadvertised an item I purchased, and then refused to take it back when I tried to return it. Then when I called them, their customer service "concierge" supervisor tried to make me feel guilty for returning it, misquoting information in the process. I am telling all my friends and family to stay away from this website. I have purchased final sale items that have stains and blemishes on it as well - they are TERRIBLE all around.

I've never had a problem with this site. As a matter of fact, I've been an active member for a few years now. I always pay for the unlimited shipping because I'm always purchasing one or two things every other week. I love how organized the site is and how you can easily filter and save your preferences. Def makes a quicker shopping experience with just and click, purchase, and done. Wonderful place to shop, my first go to before other online sites.

I used to be a fan of this website, and used to buy some great stuff here. Luxury accessories, clothes, etc. At some point, their blunders with all the crap they brought on that no one bought must have added up so much in their inventory that they are not limited in what great deals they can bring. Their "sales" and "luxe picks" and "steals" are all leftover, ugly crap that I see over and over again of unwanted items and brands. Meanwhile, they have picked up some shady practices to try to increase sales, with final sales no return policy, inability to categorize properly, which they may have thought would increase visibility on other unrelated, unwanted products (it must help with sales!), etc. The end result is a dysfunctional, unimpressive, borderline lying company with craps to sell and an unreliable customer service, let alone a company vision. This one is unfortunately toast, move on to something else.

Ordered boots, was sent the wrong boots, was authorized for a full refund, sent away boots, money no where to be seen. I have sent countless emails and phone calls and it's all been the same thing. "I know it's hard to wait, you will see your money in 3-5 business days". I am not being impatient, I am fine waiting 5 business days, but January 25- March 9 is not 5 business days. The first girl I talked to was a nightmare and told me I would see less then half of my refund. I got that swiftly sorted, they clearly hired A+ employees, total sarcasm. Over a month later I finally talked to someone who said there was an issue with my return and they were now manually entering it. Why wasn't I told that immediately? I understand that issues happen but clearly they were hoping I'd forget about my money and they'd never have to refund me. I now have to wait and see if I will actually get my money, but I feel like I finally talked to a component employee who cared about the company's reputation. I will never shop with Ruelala again. Shop with caution.