RueLaLaReviews 476

I order her often but have noticed many mistakes. I have ordered items that were just cancelled and wasn't notified - some were gifts. I have increased my order frequency and now their errors are more obvious. Increasingly frustrated with them because don't know which order wont show up on time - I have written and complained at least 3 times in the last month for various orders! This happened once and I was disappointed, then it happened 2 more times recently and led to disappointment because how could I have forgotten. Dont know what has changed with the company.

I actually really like RueLaLa. I have shopped there for several years and have not had the same bad experiences as the others. It is hit or miss as to what you will find and you do have to watch the prices. Sometimes they will advertise something as a deep discount and if you google it you will find it on another site for the same price or even less. I do think they inflate the original price sometimes. But I will say with a lot of the clothing that I bought, the original tags are on there with the MSRP and I do feel like I have gotten some steals. The best deals are the final sales and they do make it clear when something can't be returned, so you just have to decide if it's worth risk. I have never felt that I received anything fake from the site and I have ordered a lot of jewelry and clothing over the years. The shipping is high, but they they do give you free shipping for 30 days after paying the $9.95 on the initial order. They also offer deals throughout the year where you can get free shipping for a year. They normally offer it for $50 but if you hold out they will reduce it to $30 which is a deal in my opinion. The shipping times can be long for some items, but the site does clearly tell you when they anticipate shipping the item. I never had an issue with Customer Service either. The few times I have reached out to them, they have always been helpful. My only complaint, and the reason why I would not give 5 stars, is that I have had a handful of orders cancelled on me over the years. This is always frustrating and baffles me how this can happen. When I click on the "buy now" button, I expect to receive the item and not get an email later saying that the item is not available. It has left me wondering at times if I will actually get what I have ordered. But overall I have been pretty happy RueLaLa.

As a very special treat to myself after selling a piece of property, I bought a very expensive pair of earrings-$1399- that were advertised as being 32 carats of opal and diamond. When they arrived, there was no packing slip and no certificate of authenticity. I called and asked them to provide some verification that these are actually the gemstones as advertised which they told me they cannot do. I brought them to a jeweler who said he thinks the diamonds (tiny, tiny) but does not think the 32 carat stones are opal. They were luminous in the photo online, but dull in reality. Do not buy from this company! I have unsubscribed and intend to follow up with the authorities.

I placed an order for one item total $29.99 and had SEVEN charges to my account webchat advised it was charged due to an error in address entry and a "supervisor" Jake said order place was hit 7 times... makes zero sense Web char was THU morning and nothing was done customer service SAT on call had credit dept remove charges unexplainable why that wasn't done on THU- sent email inquiries and have heard nothing. I will never use this site or any companies related to Rue lala

Don't buy anything from Rue La La IS FAKEEE! I bought a Pandora Charm and I got a simple bag with NO LOGO and with a very very fake charm I noticed at first sight.
It is cheap because is FAKE! Then I went to the Pandora official store and they confirm what I thought... that I had been cheated and this was a Scam. So disappointed!

Wendy Williams seems to endorse Ru La La. I've never ordered from Ru La La until they advertised these really nice handbags. I ordered 2 immediately and that was well over 2mths ago. Haven't received anything except a People magazine subscription and from reading the reviews, I'm glad! I researched this supposed "designer" bag and the price was much lower at Target... Maybe we should complain to Wendy so her show would consider not doing business with Ru La La. I hope Wendy's clothing line isn't this unprofessional and unreliable.

I have been shopping here for years but during the last year, their false advertising on their products and mailing me something completely different from what I ordered has caused me to finally stop shopping with them. Twice, I bought sunglasses that were falsely advertised on the site. Once, they sent me a different color and more recently, I ordered a pair of Polarized Ray-Bans (and paid the extra price premium for them to be polarized) only to have them send me non-polarized sunglasses which looked like they had been used. This is a BIG deal and when I called them out on it there was no apology from the customer service rep. It seems like they're used to these types of calls. Another time, they sent me a random skirt instead of the $200 jacket I ordered and refused to refund my money until I sent them back the skirt (which looked to be worth about $20). Horrible experience. Rue La La, you have lost a customer that has spent upwards of $10,000 with you throughout the years and would have spent many more thousands but for your poor customer service and false advertising. I will stick with Gilt from now on.

2 years ago I wrote a review on how Rue La La sold me a fake LV bag, I've been reading many other reviews on how people have been victims of fraud as well and have not received a refund for the items purchased. Let me share with all of you what I did after, in order to get a refund, which I did. I went to the business bureau website and filed a complaint. I wrote down in details what happen and provided pictures. I was constantly checking for a response and only through that I was able to get a refund back. Everyone who has not yet gotten a refund should try it. Contact the business bureau and file a complaint against Rue La La. Good Luck Everyone!

I am so sorry for all of these negative reviews. I have been shopping RueLaLa for several years now and love the fun experience of the variety of merchandise they provide. The items have been exactly as described and the quality of the Jewelery exemplinary. Once my earrings were taking a while to arrive. I was worried they were lost in the mail. I called several times and each time was greeted with kind and helpful representatives. Finally they credited my account as a loss. The earrings arrived the next day so immediately I called to tell them to charge my account once again. They did so and still offered me a discount for my patience. This was only one item delayed out of all the items ordered. I too compared prices and they were spot on. I am very happy with this company and look forward to their many wonderful items every day.

I was about to purchase something. But before I could set up an account- it was trying to use my ALLURE i.d. to gain access to that account. It was unable to access my Allure account- THANK GOODNESS!

My Allure accounts are tied to a credit card. (HOWEVER they are tied to a credit card that is from a random bank, that doesn't link to my other cards or banking info).

I always use PayPal when it is an option. But, bc I ordered the monthly Allure boxes for my Mom & Sister this year. I had to pay for them monthly.

I was NEVER this careful before when shopping online. But 2 different sets of people gained access to my $, in the last 10 months.

A) 1 person was able to steal my credit card info (bank said typically, they use a computer program that tries a zillion numbers until one works). They apparently were in need of fake hair from a foreign country (?) and also an $850 TV from a place called Dave's in California.

B) More recently, someone had their hands in my actual bank accounts and stole almost 10k. The bank was very helpful. But the process is a pain in the $#*!.

I'm typing all this- bc I just had a bad feeing about this business. That's why I checked it out. Listen to your gut!

Good luck!