RueLaLaReviews 476

I purchased a bed, two nightstands, and two pillows. The bed footboard arrived without threads to attach a leg. One of the nightstands was damaged. Only one of two pillows arrived. It has been approximately 6 weeks since the issues were reported. Multiple chats and emails have been sent. I've been told multiple times that another 1 to 3 business days are needed to resolve the situation. So much time has elapsed that the items are no longer available on their website, and their solution was to pack up the bed and return it for a refund. Nothing stated about nightstands or pillows. This is not an acceptable solution, and this company does not listen, nor care, about what you want or what would make you, the customer, happy to resolve the issues. I warn you to think about purchasing from this company. Everything is great UNLESS you have a problem with an order.

I ordered a pair of sunglasses (along with several other items) 11 months ago. Received them no problem, moved on with my life. This morning I wake up to a charge to my bank account that should not be there. I called to inquire about it, and Rue La La states that the payment never went through when I ordered the sunglasses and that they've been attempting to bill me ever since. Now this is bull$#*!. I was not once contacted. There's money in the account, so there's no way it's been declined for 11 straight months. No one could give me any answers, and I'm absolutely dumbfounded that they would ship an item if the payment was supposedly declined. I have multiple charges that cleared to my bank account from them around the same time, so it makes absolutely no sense. Their customer service is completely unhelpful, even the supervisor was clueless as to why I was never notified about the charge and why it would take 11 months to come out. Spoke to multiple people and the only answer I got was that it was a system error.

I completely understand that if there was money owed, then I need to pay them. But I should've been notified not spontaneously charged nearly a year later. That is absolutely no way to do business. I work for a large retailer and when errors like this occur, the company takes the loss, because we view our customers as far more valuable than a little money lost, and would not risk losing a whole customer over something like this.

I was offered a small amount credit that is worthless to me because I will never be doing business with this company again.

This customer service staff has literally ZERO power to provide customer service. I placed an order over the phone and repeated my shipping address THREE times because she kept spelling the street wrong. The order finally went through and when I was notified that it had shipped, the address was wrong! When I called them they told me there was nothing they could do about it. Absolutely ABSURD statement from the company who did the shipping AND the fail. So I am out the money as my package will clearly be stolen. I deleted the app and will never order again.

I have been purchasing from RueLaLa for several years. This month I purchased a dress at 10:30 AM; 45 minutes later the price was reduced another 60%. I contacted Customer Service to ask how to get the lower price; was told via "Chat" messaging that the price reduction was verified as applying to this dress, and would be made once the dress shipped. When I called back to verify that the price reduction had been made I was informed that there had been no price reduction on that item. I had printed a copy of the previous chat in which the price reduction was promised; the "manager " said that the other rep made an error and RueLaLa would not honor the price reduction. I am left with the knowledge that statements from RueLaLa Customer Service reps cannot be trusted; they promised me a price reduction, then refused to honor it. Let the buyer beware.

I purchased a Nuwave Air Fryer from Ruelala. 1st problem they applied the charge and it went from pending to dropping off my bank account a total of 8 times and Ruelala stated it was because they do not fully charge you until they sell all of the same product that you have purchased. 2nd problem The Nuwave came with no manual or recipe book as stated online and on the box. 3rd problem 4 months later Rulala just charged my credit card another 69.98 again I called and not one representative or supervisor could explain and it was returned the same day. I mailed the Nuwave back after looking online for the manual and the recipe book and learning it was a 150 page print out. And Ruelala did refund me after 4 phone calls and a stern arguement as to why I should not have to eat the shipping charge and Ruelala should. My first time doing business with them and my last time. And ti think I was thinking of making a much bigger price purchase from them. Thank God I did not.

Such a Deceiving Return Policy! Ruelala Do Not clearly say on their website that "Free returns" only work if you agree to take "Store credit" and If you want original form of Payment you have to pay $9.99 for every returned Item!
The Items I ordered(dress and shoes) were in very poor quality. I also ordered some earrings for $35 (Original price was more than $300 on their website). However when I received it I was really surprised that this thin metal earrings could cost more than $300. I could've bought similar or even better quality earnings at Clair's for $5.
So, I decided to return all the Items that I bought.

It's been 2 weeks since they've got the returns back. So far, they issued partial refund in Store Credit. I really hope I will get rest of my refund.
After reading all the bad reviews(read them too late) about (fake products, not getting refunds and bad customers service) and receiving very poor quality items myself.
And now I'm very frustrated about what items to order for the partial Store Credit they gave me. And guessing what products could be less fake on Their website.

I'm very disappointed with whole shopping experience. I just wanted to treat myself for my Birthday Day. Instead my Birthday Shopping turned into stress.
I will never order anything from Ruelala again, after I use all my store credit. And will unsubscribe from all their mailing list.
Please stay away from this very Dishonest Company

Order was cancelled because of "suspected fraud". Company never emailed or called to confirm if was fraud or not. Then sold my item to someone else. I had to find out by accident that the order was cancelled. I had promised it as a gift to someone. I called immediately (the same day) and demanded that they cancel the order to the other person and fulfill my order and their "Concierge Service" refused to even help me. Asked for supervisor and they really wouldn't do anything to help me. Worst customer service in the world.

I have spent thousands on this site. Ordered a pair of shoes specifically for a trip, spent $400 on final sale and they sent me two left shoes. Now I cannot get a hold of them. I've called and been placed on indefinite hold and not even sure what to do. Don't shop here. Go to Neiman Marcus or Nordstroms. Sales just as good but service is so much better. I'm in tears right now. Picked the shoes specifically for an outfit for this trip. That's ruined. Now at least hoping to get my money back which is doubtful.

I've placed a few orders on this web site. I had a very strange thing happen a few days ago. I was looking at the item and it was $112.00. When I placed it in my cart, the same item in the cart was over $200. I called RueLaLa and the customer service person ("Glory") explained that the prices fluctuate and she wasn't able to do anything. I took a quick screen shot of the lower price and Glory told me to submit it to the customer service email and I would be refunded the difference. I was worried that it wouldn't happen because they have so many terrible reviews, but I did receive an email today that the difference was refunded. In addition, an item that I purchased dropped in price and I was given a store credit. The items that I have received in the past were in good condition and they are authentic. This business is like the Gilt.com outlet. They are related to one another and both require you to be a "member" in order to do business with them. The prices can be good, and if you are willing to wait, they will usually get better.