rue21

If you want to use a coupon, don't bother contacting customer service by email, NOONE WILL RESPOND. Their size charts are completely incorrect, I'm 32" waist & 48" hip, & their size 11 fits me fine in jeans, everything has stretch. My mistake in ordering size 14 was my fault. I used a coupon that I'll have to get by making a fake email account so I can get the correct sizes, because they can't honor the price, they said over the phone, for the exchange. Huge bummer, great to finally find some pants that fit my small waist & curvy butt, though. Their shipping took over 10 days from date of purchase, 4 days it took them to even send me the shipping confirmation. Just sad.

I am a usual customer of Rue 21 and never really had any problems until this. I normally do all my shopping in store but in this case I decided to do some online so I didn't have to drive 45-55 minutes to the store. I purchased jeans and shirts that equaled up to over 160 dollars and I was trying to use an online coupon that would have been close to 50 dollars off my entire purchase. Well, I paid and the next day I was going over it and I realized that the coupon did not work. So I called the company trying to get that money refunded back to me since it was a valid coupon and I talked with a lady that told me that the clearance items did not coincide with the coupon. However, online it did NOT clearly state this. I asked to speak to a supervisor because I was determined to get something done about this misleading coupon. I was told I could NOT speak to a supervisor, that there was not one available. Okay, I called later that day and I'm not sure what happened but I was hung up on. I called a third time, was told the same thing so I asked, again, to speak to a supervisor and this time, magically, I was able to. Well, he was, clearly, not trying to do anything to keep customers satisfied and I was basically told, "oh well."
This was extremely frustrating and disappointing to me and I honestly don't know that I will do any more shopping with Rue 21. I like the prices and I like the clothes, even though quality is poor, but this really makes me want to take my business elsewhere. Whatever I do, I will NEVER do anymore shopping online with this company.

I enjoy shopping from Rue21 online because the clothes are super cute and the prices are amazing, especially if you buy from the sales.

Although the quality is definitely not the best, cheap material that will fall apart very easily, what you pay for is what you get. I dont get why people will give a store such a low rating when youre getting a steal for most of the things you purchase from there. Dont expect high end clothes for a low, low, low price, that will never happen. Yes, most of the clothes do fall apart easily, however, most of the clothes materials shouldnt even be placed in a dryer. That being said, the issue of shirts shrinking isnt actually an issue if you let the shirt air dry. Washing, yes, they will fall apart easily if washed too many times.

The prices are amazing and because their clothes are so cute its an incredible deal. One should wait for the clothes to go on sale though, because they are always having sales so it doesnt pay to buy something at full price. Wait and sooner than later itll be on sale. If its not, something cute will be on sale.

Overall, if youre looking for super cute clothes for an amazing deal, shop here, just dont walk away thinking your clothes will last you a long time, they wont.

Normally I've had a very good experiences at any rue21 location I've been to whether it was to the customer service, attentiveness, or of course the amazing sales that you always have. Unfortunately that is no longer true the rue21 located near me ( Baxter/ Brainerd) location I've had very poor experiences there. My explanation of why I say it's poor is strictly because of a manager there. When I first came into the store I was unaware that she was a manager I had to basically approached her asking her for a dressing room although she had already been back there seeing me patiently waiting, then on another account I had to get her attention to stop talking to another co-worker due to the fact that my friend had been waiting in line for 10 minutes to be rung up well she was fully aware that she was there. Then the other day well at another store she made an issue so I had to leave the mall. For some reason she's taking a very personal approach and treating me as a customer of not only rue21 but a customer of the mall very poorly in a hostile manner. Normally I would never make a bad review about somebody but when they feel that they can no longer shop in a store because of them and/or other stores surrounding them it's an issue that I feel that needs to be addressed. I love rue21 but I feel that I can no longer shop at the one nearest to me so I have to go to town over.

I ordered 2 sweaters online and I was happy at first because I only paid $16+ plus after tax and additional 25% off plus free shipping. After two days, I checked my credit account and found out that they charged me $23+. I called the customer service about it but they cant do anything to return back the difference because the order was already final! What a disappointment! I will never order in this store again. They are trying to fool customers just to sell their items! Poor customer service!

The deals and sales on Rue21.com are amazing! There's just one problem... Their sale items are constantly out of stock and they do not regularly update their web page.

On three occasions--all back to back-I spent several hours picking out items, adding them to my cart, deleting items, comparing items--until I had exactly what I wanted at the price I wanted. All the items were said to be in stock so I went ahead and placed the order. A few days later an email notification arrives in my inbox alerting me that some of the items were out of stock. They promised to ship the items that were available and refund the remaining amount--which they did.

The infuriating part of the whole ordeal is I ordered at least 15+ items all three times and only two, one or no items were available! It was a complete waste of my time and a hassle I decided I should forgo. I have not and will not order from this site again.

I just want to write to customer service that I am very upset, I placed an online order and the order duplicated. Once I realize the order was duplicated I emailed customer service right away and sent 5 emails requesting for the order to be cancelled. It was not my fault that customer was not open during my order. You sent me a special offer to order without shipping at 10 pm which conveniently it was when customer service was closed, then I had an issue with my order you couldn't fix it the next morning how crazy. Then the very not helpful customer rep said I had 30 minutes to cancel my order. My question to you who was I was supposed to contact within 30 minutes if customer service is closed? I emailed immediately after placing the order. I am irate my card was charged for 6 shirts which means there is 2 of each shirt being shipped. How stupid is that? And there was no way to stop the processing or shipping.

I am irate and I will never order online which this company again... FYI I ordered just about every week. I have another order in the mail right now as well.

Angry Customer

Rue 21 is a great store but the company is terrible. Associate cannot get over time and at some stores they can not even be promoted. Sometimes if the associate forgets to take a break in payroll us managers have to take it out anyways. They push fragrances to be sold very strongly but yet there is no reward. No commission or anything they lie and say it's for hours but that's a lie. I was a manager for rue 21 and the way they do things with the employees is terrible. They think because they give us discounts that's just great then turn around and be very upset when we don't purchase anything. Great clothes BUT TERRIBLE COMPANY TO WORK FOR.! Highly suggest to not even let your kids waiste there time.! The kids are over worked and under payed!

Tonight I was in the Rue 21 located in Lloyd Center mall. At this point I had been trying to shop for about 3 hours. The lady at the service desk told me to try Rue 21. I entered the location and was immediately greeted by a young lady named daphine. I was so frustrated from not finding anything. She helped me shop for almost an hour and a half. Happy to say I finally found an outfit for my birthday and I am so greatful for all the help I received. THANK YOU DAPHINE!

I worked for Rue 21 for 8yrs throughtout a 10yr span. I started working in a totally different district and it was the absolute worst district i worked in with the company. I got a call at Rue21 while i was at work one day, asking did i want to travel to another store to help them out, i agreed and went that following Sunday, May 02,2015. Its now first of Sept. And i quit the company little over a month ago and i still have yet to receive my expense check for traveling to the other store that i was asked too. The reason is cause of the District Manager at the time didnt do her job, and personally she doesnt know who job that well. Me and her had words several times and she once told me some off the wall crap, so that night i read the entire policy and procedure book and come to find out I was correct and the District Manager was wrong. I've been on the phone with corporate all morning trying to find out where my check is and i've just been getting the run around absoultly the worst District (Company) I've ever experienced. It's a joke. Rue21 I need my money today and i dont wanna hear no crap. Sick of getting the run around. It's not even about the money its the principle of the fact that the District Manager is a complete $#*! and asked me to go help another store for her, but yet she didn't do my expense report that is her responsiblity. It's unfortunate that the District Manager left this District, cause she would get a ear full from me or she could make it right today. Not waiting any longer. It ends today!

From a customer point of view. Yes the stores are to packed. Looks like a dig store the company does not have good control with shipping and filling the stores properly but they will learn hopefully.

Issue after issue. A pain in the neck, for crappy quality to begin with! Most recently, they shipped the package to the wrong address. Then (to rectify it) they say ONCE the package comes back (already a 3 week wait and nothing) THEN they will issue a refund. AND THEN I can go back online and re-order! OHHH Thaaaaank you Rue 21! Then they offer a GREAT idea! That I can try and track the package down myself. Adorable. BOYCOTT RUE 21! They don't deserve to be in business.