rue21

I prefer to only shop online. Never again will I ever shop at Rue 21. The slowest shipping in the history of online shopping. I felt like I was on eBay purchasing something from China. I rather shop at Charlotte russe it's so much faster then Rue 21 and I thought that was kinda slow.

Never again! By the time you get it your merchandise, it will be out of style.
Customer service was no help! Don't even bother wasting your time calling them.

Being plus size its hard to find places that sell clothes meant for plus size bodies while not paying $60 for an article of clothing. The only thing ive bought from here and have never had an issue with is leggings. A lot of their shirts are a spandexy, hug your body type of material & Not everyone likes that. Plus with long sleeve shirts and cardigans they put a weird stitch around the arms which can make it difficult for those of us with big arms.

Soooo slow! The slowest online shoooig/receiving on the market! It'll be 2 weeks ago I ordered and it's finally almost here! Also there are a few items I've had tried ordering before that were out of stock hat are still showing they have sizes for on the website. Which also happened to be at a time when it was a free shipping deal, and not having those items in stock made me pay for shipping, overall I'm done trying to order online from here ever again!

I ordered from rue21.com on 2/20/17 its now 2/28/17. I just got off the phone with customer service telling me the item i ordered over a week ago is out of stock and they are waiting for it to come in to ship it to me. What kind of bs is that. This crap website didnt even have the decency to send me an email to let me know this. I will never in this life or the next shop from this site again or even at any stores. The customer service rep spoke so nonchalant like this happens alll the time. No worries i will call my youtuber bestfriend with 1M subscribers to make a video about this. Nothing but thieves who have no respect for the people putting money into their bank accounts

I usually shop in the stores but decided to give it a chance ordering online. Never, ever again! I wish I would've read these reviews first. I ordered on the 18th and it says that my order is still processing. It's now past the 3-4 day processing window. Now I have $63 in my account that i can't touch, with absolutely nothing to show for it. I wish I could just get my money back but that'll take even longer. I'm so disappointed and I FEEL HOODWINKED!

I ordered on the 16th of February and it's now the 22nd. From what I've read, people wait a month or more. I called to try and cancel my order, because this wait time is freaking dumb, was told because it was more than a 1/2 hour after ordering, I would have to wait till I received my items and either get a refund at a store or refuse shipment and wait for refund. According to these reviews that refusal probably would be without refund. I really wish I had read these reviews before my purchase.

I am not happy with the shipment process for Rue21 whatsoever. They need to do a lot better. I ordered my items on the 11th and now it's the 22nd and I still don't have my items. They shipped it UPS and I could track it at first but apparently they request that UPS deliver it to the post office and now I can't track it, don't know where it is, and I have been waiting for two days. Definitely need a better system. They say 5-7 days... Lies... and who actually takes that long anyway?

I ordered online last week. Note this is my first time ever ordering online from anywhere. Well my order has been processing for days, and one of my orders says it shipped buy when I click track my order UPS says the tracking number does not exist. Also, I got a email saying they will refund me for shoes I ordered instead of offering me a replacement, DUE to the item was not out of stock when I ordered it. Now, I am nervous due to The second order I have the website now shoes they are not available any more. If this whole order gets canceled I am going to RAISE HELL! Why must it be so Difficult and stressful.

I ordered 7 business days ago... and couldn't track the order online. I asked them where it was. Here's the response: " The process to get the order is 7-12 business days. The Business Center is doing the inventory of the actual items we have to improve our service and give you the best. That is why we have a little of delay.

Once it ships you will get an email with the tracking number that you will be able to check at www.ups.com.

Thank you for being a part of the rue21 brand"

The ACTUAL items? I said I'd never shop here again, and tried to give it the benefit of the doubt one more time because they were so great until a few months ago, and I got burnt again. I've had 6 items cancelled within 24 hrs, and 2 days ago, one more item cancelled. It took 10 minutes to even pay for this order because "one or more of the items in my cart were no longer available "-- 1 at a time. So what I was charged for is still pending for the full amount on my account, 7 business days later, is what I should be getting. Not these emails of cancelled items, or crap like this.
Actual items. Bulls***!

I will never ever order a dress from rue 21 again. I ordered the dress on thursday morning to ensure it was before 1pm for next day delivery. My mind still wasnt settled after paying the extra 25 dollars for next day delivery, i called rue 21 to confirm my order had been shipped, they told me they cancelled my order because they called the hotel where i wanted the dress delivered and the hotel told them i was not there yet the company did not call and confirm or send me an email to verify if this was where i wanted the dress sent... i had to reorder and pay the 25 dollar next day fee again and now my dress is not guaranteed to arrive for my event on time even paying the extra fee... this is the worst experience ever

After several horrific experiences with online shopping from amazon and few others. I wasn't certain to try online shopping again but I can't stand extremely busy overly packed malls so I prefer online. Anyway, I ordered from Rue21 and first order with them sizes where correct and the price was great. I am very pleased with my purchase super cute stuff and I'll shop again in the future. Thank you Rue21 online for making it a great positive experience. You should make more stores.