Royal Chess MallReviews 101

The Spartacus Chess Pieces in bud rosewood and boxwood has a King that stands tall at 4.6 inches. This is the biggest set that I have in my collection. The pieces are unique because of the twin rings in the bases of the pieces. The King has a unique crown which is different from all the sets that I have. The knights are handsomely made and they are truly works of art, with their flowing mane and facial expressions.

The set arrived on the date promised. The pieces were individually wrapped with a protective foam. I got these pieces in the slightly imperfect section. As such, there were some minor defects and imperfections in some of the pieces. However, I am not complaining since it is what it is - slightly imperfect. The total weight of the pieces was within the range declared on the site, and I am happy about that. The other comment that I have is that, I did not get a card with the shipment, again. This is my third purchase and I never received a card. Packing and shipping department, please take note.

In conclusion, I am happy with the purchase and I believe that I got a good value from it. I will definitely buy chess pieces/sets from Royal Chess Mall in the future. Hopefully, they will send me a card that time.

My order came in reasonable time, carefully packaged and really beautiful. Unfortunately I found it difficult to confirm the size of the chess pieces needed for the board I'd chosen and was disappointed to find the pieces a lot smaller than anticipated. I reordered a larger board and larger pieces but was anxious about them arriving in time for Christmas if I waited for a refund. For this reason I processed the return separately and was shocked about the return postage costs. I wish I had taken a great deal more care before confirming my original order

The pieces are incredibly beautiful and well-made. The pieces that I bought were cheaper than the original price because of the "slight imperfections" as they titled the product. The imperfections are barely noticeable and I am very happy with this purchase. There was a little delay in shipping but customer service was excellent and I was even given store credit for for this little hiccup. If I need any more chess related products in the future, I would buy them from Royal Chess Mall.

Tutto perfetto, dall'acquisto all'assistenza alla spedizione. Scacchi di qualità eccellente, curati nei dettagli, per me i migliori scacchi mai visti. Per tutto il resto, dalla spedizione alla cortesia e disponibiltà davvero tutto super, consiglio vivamente Royal Chess Mall a chi ama gli scacchi.
Grazie

After many years playing on budget chessboards, I decided to buy a really nice looking big one. After checking around, I bought a rosewood and maple 21" board from RoyalChessMallindia. The price rose while I was considering it, but I realised prices were rising and in any case, this would last my lifetime.

It arrived promptly, but had obvious flaws. Between squares on one side and the pale border, all 4 pale squares had dark filled gaps. The largest was a bit over a millimetre; this might not sound much, but sandwiched between two pale pieces of wood, it stood out dreadfully. Another square had dark filler both sides. And there are indentations in the shiny surface.
Very disappointing for the high price. And to my surprise, when I checked their site, the advertised price was back down to the earlier level.

Response to messages had been very fast when I enquired about specifications, but very slow when wrote with my complaint.

A week later, after several ignored messages, they made no apology but offered a $45 refund. This didn't even bring the price down to their current price, meaning that I had an imperfect board at a higher price.

Alternatively, they offered me an $85 discount on more purchases. I looked at their chess boxes and clocks, but their prices were double those on other sites, so there would have been no saving. Rather than go through the hassle and expense of returning it to India, I reluctantly accepted the $45 refund. As stated in another review, this company is all about money.