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Royal Chess Mall has a rating of 3.7 stars from 101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Royal Chess Mall most frequently mention and high quality. Royal Chess Mall ranks 1st among Board Games sites.
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Espectacular fichero Dubrovnik. Si bien el caballo es muy bonito, el fichero en su conjunto es muy armonioso. Lo recomiendo ampliamente para todo ajedrecista.
Easy to order and the board came quite quickly. The build quality was exceptional, far better than I expected. Would buy from Royal Chess Mall again.
Thank you for your cooperation in sending this beautiful chess set and replacement piece in a timely manner. You provided great service and will definitely do business with you again.
M. La Rosa
Chess Collector.
USA
The Spartacus Chess Pieces in bud rosewood and boxwood has a King that stands tall at 4.6 inches. This is the biggest set that I have in my collection. The pieces are unique because of the twin rings in the bases of the pieces. The King has a unique crown which is different from all the sets that I have. The knights are handsomely made and they are truly works of art, with their flowing mane and facial expressions.
The set arrived on the date promised. The pieces were individually wrapped with a protective foam. I got these pieces in the slightly imperfect section. As such, there were some minor defects and imperfections in some of the pieces. However, I am not complaining since it is what it is - slightly imperfect. The total weight of the pieces was within the range declared on the site, and I am happy about that. The other comment that I have is that, I did not get a card with the shipment, again. This is my third purchase and I never received a card. Packing and shipping department, please take note.
In conclusion, I am happy with the purchase and I believe that I got a good value from it. I will definitely buy chess pieces/sets from Royal Chess Mall in the future. Hopefully, they will send me a card that time.
My order came in reasonable time, carefully packaged and really beautiful. Unfortunately I found it difficult to confirm the size of the chess pieces needed for the board I'd chosen and was disappointed to find the pieces a lot smaller than anticipated. I reordered a larger board and larger pieces but was anxious about them arriving in time for Christmas if I waited for a refund. For this reason I processed the return separately and was shocked about the return postage costs. I wish I had taken a great deal more care before confirming my original order
I bought a beautiful 1849 reproduction chess set. Royal Chess small's attention was excellent. They answered each of my queries and the shipment arrived from India. Argentina in just 8 days.
These chess pieces are beautifully made and together with the 21" chess board from Royal Chess Mall, are a treat to behold. The price and service were excellent.
The pieces are incredibly beautiful and well-made. The pieces that I bought were cheaper than the original price because of the "slight imperfections" as they titled the product. The imperfections are barely noticeable and I am very happy with this purchase. There was a little delay in shipping but customer service was excellent and I was even given store credit for for this little hiccup. If I need any more chess related products in the future, I would buy them from Royal Chess Mall.
Beautiful pieces and excellent service! Received fast from India.
Really impressive set, in my opinion best looking. Spent weeks deciding on what set to get, then finally where to get it. Royal Chess Mall had exactly what I wanted (French Chavet antique finish) and at a great price. Only saw one YouTube review to base my decision off of. Glad I did. Been using set everyday since I received it. Got quick too, from India to cali USA in one week exactly
Beautiful workmanship. The negative is that the mane on the horses was not finished and show raw wood at the base where it meets the head.
Tutto perfetto, dall'acquisto all'assistenza alla spedizione. Scacchi di qualità eccellente, curati nei dettagli, per me i migliori scacchi mai visti. Per tutto il resto, dalla spedizione alla cortesia e disponibiltà davvero tutto super, consiglio vivamente Royal Chess Mall a chi ama gli scacchi.
Grazie
My chess pieces were packaged safely and when opened, I was impressed with the consistency of the finish and details of each piece. Your team really knocked it out of the park!
Excellent communication, excellent shipping time, excellent chavet sets both codes. Incredible price porvel. Incredible the guarantee. Very attentive. Thank you
Wonderful product and service! The chess sets sold are superbly made; this is an online Seller you can Trust!
Arrived in good time and very well wrapped took me 15 mins to open it! A beautiful looking chess/backgammon set, my son will love this for Christmas! Pieces all there and the magnetic element works really well.
After many years playing on budget chessboards, I decided to buy a really nice looking big one. After checking around, I bought a rosewood and maple 21" board from RoyalChessMallindia. The price rose while I was considering it, but I realised prices were rising and in any case, this would last my lifetime.
It arrived promptly, but had obvious flaws. Between squares on one side and the pale border, all 4 pale squares had dark filled gaps. The largest was a bit over a millimetre; this might not sound much, but sandwiched between two pale pieces of wood, it stood out dreadfully. Another square had dark filler both sides. And there are indentations in the shiny surface.
Very disappointing for the high price. And to my surprise, when I checked their site, the advertised price was back down to the earlier level.
Response to messages had been very fast when I enquired about specifications, but very slow when wrote with my complaint.
A week later, after several ignored messages, they made no apology but offered a $45 refund. This didn't even bring the price down to their current price, meaning that I had an imperfect board at a higher price.
Alternatively, they offered me an $85 discount on more purchases. I looked at their chess boxes and clocks, but their prices were double those on other sites, so there would have been no saving. Rather than go through the hassle and expense of returning it to India, I reluctantly accepted the $45 refund. As stated in another review, this company is all about money.
Answer: Hello Lex Please reach out to our customer support on [email protected] and our team will help you out with the delivery details.
Answer: Hello Jessica Please reach out to us via email at [email protected]. As we check from your order Id, the chess board is in transit and scheduled to be delivered to you in 2-3 days time.
Answer: Please email us at [email protected] with your order id in the subject line and our team will revert back to you. Alternatively you can reach out to us via whatsapp support at +91-82647 16250
Answer: Please write to us on [email protected] and our team will get back to you.
Answer: Hello Dulce Please write to our customer service team on [email protected] and please mention your order ID to help better.
Royal Chess Mall is an online store for handmade chess sets and mind-bending games, hand-carved in the heart of India by award-winning sculptors. Our high-quality pieces are made from exotic woods and fine metals, carefully sculpted down to the smallest detail, turning into true pieces of art.
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Hello Stephan
Apologies for the issues reported. We understand that it might have been a frustrating experience for you and we would like to apologize on the behalf of our team.
We would request you to kindly email us to [email protected] so that we can take a look at your concern. We have checked our records and see that the purchase was made outside of our website and on etsy wherein our different team handles the case.
Kindly write back to us so that we can help you better with your concern.