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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Quick customer service
August 3, 2022

Was very quick to reply to my question. Was looking for my package that I haven't received yet.

Date of experience: August 3, 2022
Colorado
1 review
4 helpful votes
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Hate this company
September 2, 2022

I've been trying for over two weeks to get My refund. Everyday I have to contact them online. Everyday they promise it's resolved and every day it's not. This is insane. No one will take care of the issue.

Date of experience: August 3, 2022
Canada
1 review
0 helpful votes
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Isha
August 3, 2022

Fast and helpful. Everything was done before I knew it!

Date of experience: August 3, 2022
Pennsylvania
1 review
0 helpful votes
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Clara
August 3, 2022

Response time was great. I was satisfied with the info that I received during my conversation with clara

Date of experience: August 3, 2022
Washington
1 review
0 helpful votes
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Sara was very helpful!
August 3, 2022

I was inquiring as to the delivery date of my items.

Date of experience: August 3, 2022
Tennessee
1 review
0 helpful votes
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Clara responded to me quickly and I do appreciate that! Thank you

Date of experience: August 3, 2022
Italy
1 review
0 helpful votes
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Wonderful quality
August 3, 2022

I loved the one-piece swimsuit worn! Comfortable and high quality material

Date of experience: August 3, 2022
Canada
1 review
0 helpful votes
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Everything was great
August 3, 2022

Easy to shop great clothing bathing suites are true fit love them

Date of experience: August 3, 2022
Germany
1 review
0 helpful votes
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Excellent!
August 3, 2022

I love the products. They look in reality so beautiful. I was surprised by the quality and Bright colours. Size was perfect and the Delivery was fast. I highly recommend them.

Date of experience: August 3, 2022
Virginia
1 review
0 helpful votes
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Return
August 3, 2022

Prompt service!
Hope the follow through is just as prompt

Date of experience: August 3, 2022
New Jersey
1 review
0 helpful votes
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Excellent customer service.
August 3, 2022

Sara was so helpful, and so reassuring. I wish that all customer service reps were like her.

Date of experience: August 3, 2022
Canada
1 review
0 helpful votes
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Swimsuits
August 3, 2022

My swimsuits arrived, as described, they are absolutely gorgeous. I love how they fit. Thank you so much! I will wear them proudly

Date of experience: August 3, 2022
Florida
1 review
0 helpful votes
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Review
August 3, 2022

I do like the clothes but what I don't like is how long it takes to get the order.

Date of experience: August 3, 2022
Canada
1 review
0 helpful votes
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Shipping
August 3, 2022

My experience has been good. I asked a question and it was resolved by May fast and efficiently

Date of experience: August 3, 2022
Italy
2 reviews
0 helpful votes
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Such a lovely dress
August 3, 2022

I ordered a cute dress and it came exactly as it was shown on the website. Good material and lovely colour, really like It!

Date of experience: August 3, 2022
Canada
1 review
0 helpful votes
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Pleased today.
August 3, 2022

Today's experience with Isha was good although there is lots of repetition explaining what I wanted. I am just waiting now for an email confirming my refund. For anyone in Canada mailing a return to USA, use Canada Post, there's no tax and much cheaper than mailing a parcel here in Canada. Lol Rotita has a great selection, quality of products and quick shipping. Thank You. I will be a returning customer.

Date of experience: August 2, 2022
TT
1 review
0 helpful votes
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Shipping Issues
August 3, 2022

It is the first time purchasing at rotita and I just say the customer service officer, miss may was very nice and helpful. I am happy that the issue got sorted out on a timely and efficient manner

Date of experience: August 2, 2022
Portugal
1 review
0 helpful votes
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Sowshi was realy helpful, thanks
August 3, 2022

I received today my first order and one of the items is to smal for me. I need learn whow to procied

Date of experience: August 2, 2022
Arizona
1 review
0 helpful votes
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Returning merchandise
August 3, 2022

Directions were very clear and easy to follow. Thank you, Denise

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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I had a 3 questions, and Brinda quickly addressed 2. Then she politely explained how she was going to see about addressing my third question and send me an email update. (My third question was regarding the new customer discount I didn't receive.)

Date of experience: August 2, 2022