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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Was very quick to reply to my question. Was looking for my package that I haven't received yet.
I've been trying for over two weeks to get My refund. Everyday I have to contact them online. Everyday they promise it's resolved and every day it's not. This is insane. No one will take care of the issue.
Fast and helpful. Everything was done before I knew it!
Clara responded to me quickly and I do appreciate that! Thank you
I loved the one-piece swimsuit worn! Comfortable and high quality material
I love the products. They look in reality so beautiful. I was surprised by the quality and Bright colours. Size was perfect and the Delivery was fast. I highly recommend them.
Sara was so helpful, and so reassuring. I wish that all customer service reps were like her.
My experience has been good. I asked a question and it was resolved by May fast and efficiently
I ordered a cute dress and it came exactly as it was shown on the website. Good material and lovely colour, really like It!
Today's experience with Isha was good although there is lots of repetition explaining what I wanted. I am just waiting now for an email confirming my refund. For anyone in Canada mailing a return to USA, use Canada Post, there's no tax and much cheaper than mailing a parcel here in Canada. Lol Rotita has a great selection, quality of products and quick shipping. Thank You. I will be a returning customer.
It is the first time purchasing at rotita and I just say the customer service officer, miss may was very nice and helpful. I am happy that the issue got sorted out on a timely and efficient manner
I received today my first order and one of the items is to smal for me. I need learn whow to procied
Directions were very clear and easy to follow. Thank you, Denise
I had a 3 questions, and Brinda quickly addressed 2. Then she politely explained how she was going to see about addressing my third question and send me an email update. (My third question was regarding the new customer discount I didn't receive.)
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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