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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Brinda
August 4, 2022

Very friendly and quick responses. Said she would do herI was hoping since the email said Aug 4 at earliest that I would have a chance at receiving it before Aug 10. Going on a trip Aug 11, would be too late after that.

Date of experience: August 4, 2022
New York
1 review
0 helpful votes
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Great
August 4, 2022

Service with Isha was very good. I hope the return items reaches me soon.

Date of experience: August 4, 2022
California
1 review
0 helpful votes
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Chat Regarding a shipment she was very helpful and very quick. I think I'm missing some of the name but it was 8/4 at 1245

Date of experience: August 4, 2022
New York
1 review
0 helpful votes
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Isha
August 4, 2022

Very Good, Quick and Efficient. It was a pleasure to have that kind of service.

Date of experience: August 4, 2022
Minnesota
1 review
0 helpful votes
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Perfect
August 4, 2022

The items I purchased all fit beautifully and were made with quality materials. I will certainly order again.

Date of experience: August 4, 2022
Ohio
1 review
0 helpful votes
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Good service!
August 4, 2022

I ordered several items to try on from your company. For some reason, there was no confirmation email and there also is no packing list or return form in the package. When some of the items did not fit, I had no way to contact the company as I had no information. I had no choice but to wait for my credit card bill to get the company name to contact you. I got online and connected with Isha in customer service. With no email confirmation or order number to give her, she had to track down my order and go through each item with me. She was very patient. Having to wait for my bill to contact you put me past the thirty day mark. Isha was very helpful and understood and sent a return label. I am keeping some, exchanging one, and returning a couple. I love your products and will be ordering more now that I know that I can have faith in your service! Thank you Isha!

Date of experience: August 4, 2022
Utah
1 review
0 helpful votes
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Very fast service, easy to chat!
August 4, 2022

Clara was wonderful. Very fast and efficient. Solved my issue in less than one minute! Truly an excellent experience!

Date of experience: August 4, 2022
Michigan
1 review
0 helpful votes
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5 stars for Sara
August 4, 2022

Sara was very quick, and efficient. I was trying to exchange an item that was not yet delivered according to my order page, but in actuality, I had had the item for over a week.

Date of experience: August 4, 2022
Arkansas
1 review
0 helpful votes
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Excellent
August 4, 2022

It took longer than expected for the delivery. US Mail is too slow, you should offer a better delivery system. BUT the product is great, the service is great and I am very pleased with my purchase. Thank you

Date of experience: August 4, 2022
California
1 review
0 helpful votes
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Look great, sizes not consistent
August 4, 2022

These swimsuits are really cute and feel like good quality fabric. However, the sizes are not consistent. One of them fit perfectly, while the other was too small. I would prefer the shipping to be free, rather that the $9.99 Rotita charges, if the return is due to the garment being labeled the incorrect size.

Date of experience: August 4, 2022
GB
1 review
1 helpful vote
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I made an order and somehow I didn't notice that it defaulted to a previous address.
Fortunately the address option was clear in Paypal but I wrote to check that the goods would be posted to me and not someone else.
May picked up my query and made the change.
Great service and lovely products.
Martin

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Date of experience: August 4, 2022
Arizona
1 review
0 helpful votes
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Gorgeous
August 4, 2022

The items I purchased were well made, US sized, and complimented me. Thanks Rotita!

Date of experience: August 3, 2022
Florida
1 review
0 helpful votes
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Return issue
August 4, 2022

I had to return a bathing suit that didn't fit but I was having trouble understanding the process. Swoski was very helpful answering all my questions about what to do.
I read Rotita had a good reputation with returns and that is why I bought from their website. I can finally get my return in the mail thanks to Swoski!

Date of experience: August 3, 2022
California
1 review
0 helpful votes
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Return Label
August 4, 2022

It was a great experience with Sowshi. It was pretty quick and took care of my issue with a return label.

Date of experience: August 3, 2022
Tennessee
1 review
0 helpful votes
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Helpful
August 4, 2022

Quick and easy return. No issues and will have return ticket within 24 hours.

Date of experience: August 3, 2022
Georgia
1 review
0 helpful votes
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My experience was very good. My problem was solved in a timely manner by Isha. Thanks for your help Isha

Date of experience: August 3, 2022
Maryland
1 review
0 helpful votes
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Isha
August 4, 2022

It was good. She was very helpful. Having to write 50 letters is ridiculous for comments.

Date of experience: August 3, 2022
Pennsylvania
1 review
0 helpful votes
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Isha
August 3, 2022

Isha was a pleasure to work with. She solved my problem quickly.

Date of experience: August 3, 2022
Florida
1 review
0 helpful votes
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Great Customer Service
August 3, 2022

Isha was very helpful in assisting me and getting me information I needed about a refund.

Date of experience: August 3, 2022
South Carolina
1 review
0 helpful votes
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Excellent and fast
August 3, 2022

Excellent and fast with there service! They were able to answer my question and provide my tracking for my recent purchase thru the website.

Date of experience: August 3, 2022