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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great service!
August 7, 2022

Fast response and great service! Thank you so very much!

Date of experience: August 7, 2022
Texas
1 review
0 helpful votes
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Refund
August 7, 2022

Aarna was able to solve my problem and give me an estimated time as to when I will receive my refund. Thank you

Date of experience: August 7, 2022
Washington
1 review
0 helpful votes
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Return and exchange
August 7, 2022

The customer service rep on chat was very helpful With my return annex change thank you for being there I await my email from you regarding my return label

Date of experience: August 7, 2022
Ohio
1 review
0 helpful votes
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Clara
August 7, 2022

Clara was very helpful. And her response time was quick. She was able to answer my question quickly and accurately and efficiently.

Date of experience: August 7, 2022
Canada
1 review
0 helpful votes
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Not bad
August 7, 2022

Shipping took a while. Not extremely happy with the quality of the bathing suits.

Date of experience: August 7, 2022
Washington
4 reviews
0 helpful votes
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Such an amazing shop!
August 6, 2022

I absolutely love my dress from here! It fits so perfect and the quality and price are just amazing! I couldn't be happier! 10/10. I would highly recommend to shop here. There is so many beautiful items of clothing to choose from and the shipping is very fast and packaged to a high standard. Customer service are so lovely and helpful if you need any help or advice with anything. Thankyou so much!

Date of experience: August 6, 2022
Nevada
1 review
0 helpful votes
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I did have a little trouble ordering online (technical issue) but was able to do an online chat and was quickly assisted.
Then when my order came I thought I had ordered something more and when it didn't arrive and I didn't get an email about it I did another online chat
And was advised that the issue would be turned over to the correct dept.
I waited a few days (not realizing the weekend was part of those few days so when I didn't hear I emailed Rotita and within 24 hrs I received a response. After
2 or 3 emails to and from I realized I had forgotten to order the item that was missing... May an agent with Rotita was very helpful and professional

Date of experience: August 6, 2022
Delaware
1 review
0 helpful votes
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Sara
August 6, 2022

Sara was very helpful as I was not able to quickly provide my order number and she assisted. I will wait to receive my return label

Date of experience: August 6, 2022
Wisconsin
1 review
0 helpful votes
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Thank u
August 6, 2022

Fast customer help by ticket. Thank you love the clothes even though the elastic in the swim wear doesn't last but a year the style is unmatched

Date of experience: August 6, 2022
California
1 review
0 helpful votes
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One dress too big, will return.
Wish they had mentioned second dress is Rayon - will have to iron.

Date of experience: August 6, 2022
Georgia
1 review
0 helpful votes
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Live chat
August 6, 2022

They have been very helpful, they let me know what I asked about my order

Date of experience: August 5, 2022
Pennsylvania
1 review
0 helpful votes
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Very helpful
August 6, 2022

Instantly assisted me with everything I needed. Thanks Isha!

Date of experience: August 5, 2022
Florida
1 review
0 helpful votes
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It's ok
August 5, 2022

The shipping and delivery precess takes longer than other companies.
Fast replay from Renee all time.

Date of experience: August 5, 2022
GB
1 review
0 helpful votes
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Isha helpful
August 5, 2022

It my first time order. Glad person was helpful to me

Date of experience: August 5, 2022
New York
1 review
0 helpful votes
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Problem solved
August 5, 2022

My package was delivered to the wrong address so they have mailed me the same things to the correct address. I haven't received it yet.

Date of experience: August 5, 2022
Florida
1 review
0 helpful votes
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Journey
August 5, 2022

I really love, my swimsuit, it's gorgeous and fits perfectly, shipping was very quick too, would definitely recommend this site to anyone.
Thanks again

Date of experience: August 5, 2022
GB
1 review
0 helpful votes
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Good quality clothing
August 5, 2022

Always happy with service, delivery quality of clothing and true to size fit.

Date of experience: August 5, 2022
California
1 review
0 helpful votes
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How to Process a Return
August 5, 2022

Sowshi, was very courteous and very helpful with the information I needed to process my return. Therefore I'm very pleased with the customer service I received.

Date of experience: August 4, 2022
Michigan
1 review
0 helpful votes
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ISHA
August 4, 2022

My order was not received. She found it and assured me it would be sent

Date of experience: August 4, 2022
Louisiana
1 review
1 helpful vote
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Highly Recommend
August 4, 2022

I have been ordering tankinis from Rotita for about 4 years now. I love these swimsuits. I'm 51 years old and wear these on cruises, to the beach and water parks. They fit me very well. They are affordable and last a long time. I have swimsuits I have been wearing 3-4 years now and are still in good condition. I would highly recommend getting any kind of swimsuit. Only thing is order 2-3 months ahead of any planned trip/vacation. Sometimes can take a while to arrive.

Date of experience: August 4, 2022