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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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The customer service rep on chat was very helpful With my return annex change thank you for being there I await my email from you regarding my return label
Clara was very helpful. And her response time was quick. She was able to answer my question quickly and accurately and efficiently.
I absolutely love my dress from here! It fits so perfect and the quality and price are just amazing! I couldn't be happier! 10/10. I would highly recommend to shop here. There is so many beautiful items of clothing to choose from and the shipping is very fast and packaged to a high standard. Customer service are so lovely and helpful if you need any help or advice with anything. Thankyou so much!
I did have a little trouble ordering online (technical issue) but was able to do an online chat and was quickly assisted.
Then when my order came I thought I had ordered something more and when it didn't arrive and I didn't get an email about it I did another online chat
And was advised that the issue would be turned over to the correct dept.
I waited a few days (not realizing the weekend was part of those few days so when I didn't hear I emailed Rotita and within 24 hrs I received a response. After
2 or 3 emails to and from I realized I had forgotten to order the item that was missing... May an agent with Rotita was very helpful and professional
Fast customer help by ticket. Thank you love the clothes even though the elastic in the swim wear doesn't last but a year the style is unmatched
One dress too big, will return.
Wish they had mentioned second dress is Rayon - will have to iron.
They have been very helpful, they let me know what I asked about my order
Instantly assisted me with everything I needed. Thanks Isha!
My package was delivered to the wrong address so they have mailed me the same things to the correct address. I haven't received it yet.
I really love, my swimsuit, it's gorgeous and fits perfectly, shipping was very quick too, would definitely recommend this site to anyone.
Thanks again
Always happy with service, delivery quality of clothing and true to size fit.
Sowshi, was very courteous and very helpful with the information I needed to process my return. Therefore I'm very pleased with the customer service I received.
My order was not received. She found it and assured me it would be sent
I have been ordering tankinis from Rotita for about 4 years now. I love these swimsuits. I'm 51 years old and wear these on cruises, to the beach and water parks. They fit me very well. They are affordable and last a long time. I have swimsuits I have been wearing 3-4 years now and are still in good condition. I would highly recommend getting any kind of swimsuit. Only thing is order 2-3 months ahead of any planned trip/vacation. Sometimes can take a while to arrive.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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