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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Isha was right on it!. She didn't try to ask a bunch of questions. Just wanted what I wanted to do. I will order again with service line this!

Date of experience: August 26, 2022
Pennsylvania
1 review
0 helpful votes
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Return
August 26, 2022

Isha was great-very helpful. She helped me find and get the clothes I wanted in a bigger size.

Date of experience: August 26, 2022
Ohio
1 review
0 helpful votes
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I am very happy!
August 26, 2022

My products fit perfectly. I checked the sizing chart and everything has fit perfectly. Isha was very helpful. The post office indicated that the item were delivered a day before the actual delivery and she was very kind and patient with me until the items arrived. Thank you again.

Date of experience: August 26, 2022
Illinois
1 review
0 helpful votes
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Online chat with Clara
August 26, 2022

I have a tricky return with a new credit card and then want to additionally purchase new sizes of same items. Clara helped me and answered all my questions.

Date of experience: August 26, 2022
Romania
1 review
0 helpful votes
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Amazing
August 26, 2022

Great quality. I love the products because are true to size

Date of experience: August 26, 2022
Ohio
1 review
0 helpful votes
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Clara was awesome!
August 26, 2022

I made a mistake in my order and Clara helped me solve it in 5 minutes!

Date of experience: August 26, 2022
Ohio
1 review
0 helpful votes
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Pleased
August 26, 2022

For whatever reason my item was sent back, when I contacted the company they sent the item back out. The Company kept me in the loop with the tracking of the order. When they said it had arrived I never saw it only to realize days later that my package was mixed up with my daughter's packages. Thank you for your constant commitment

Date of experience: August 26, 2022
New York
1 review
0 helpful votes
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Alice
August 26, 2022

Return and credit of
Merchandise. Adorable, but did not fit right.

Date of experience: August 26, 2022
Australia
1 review
0 helpful votes
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Swoshi
August 26, 2022

I received my order but not one item. Swoshi found the other item in transit and told me that the item that I was missing, was in transit and I should get it soon. Thank you

Date of experience: August 25, 2022
Florida
1 review
0 helpful votes
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Love rotita
August 26, 2022

I love it all rotita is the best around great quality cloths and more. The prices are fine and customer service is great to. Fast shipping and much more. Been a customer for 3 years and always one satisfied customer love it all.

Date of experience: August 25, 2022
Canada
1 review
0 helpful votes
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Quick reply
August 25, 2022

Isha was very efficient and good customer service.
I got a very quick reply

Date of experience: August 25, 2022
California
1 review
0 helpful votes
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Attentive to my Needs
August 25, 2022

I was amazed with the rapid response and immediate attention to solve my concern of my lost package. Usps delivered to wrong address and when I informed Rotita of my concern their immediate response of dont worry we got you. We can resend your order or refund your money to you. Service was amazing. Finally the neighbor brought my package after two week delivery. All is Good. Thank you Alice (customer rep.) For taking care of my concers and helping me to resolve it immediately. 5+++ stars.
Happy customer
Esther l.

Date of experience: August 25, 2022
Wisconsin
1 review
0 helpful votes
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Broken swimming suit top.
August 25, 2022

She said that she would be taking care of the problem.

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Date of experience: August 25, 2022
New York
1 review
0 helpful votes
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Helping
August 25, 2022

I am dealing with Clara. She said she would help me out. When we speak next I will be able to write more.

Date of experience: August 25, 2022
Romania
1 review
0 helpful votes
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I am in love with my dress
August 25, 2022

Very good quality, beautiful colors and good material!

Date of experience: August 25, 2022
Australia
1 review
0 helpful votes
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Never have any issues, always a pleasure to deal with. On time. Kept informed. Early delivery than expected

Date of experience: August 24, 2022
New York
1 review
0 helpful votes
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Great service
August 24, 2022

Have two different address. Forgot to change my address when I put my order in. Just sent a quick message and it was all fixed!

Date of experience: August 24, 2022
Texas
1 review
0 helpful votes
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5 STARS
August 24, 2022

Issa was a great help. Snd took care of my issue right away.
She's so great at helping…

Date of experience: August 24, 2022
GB
1 review
0 helpful votes
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Speedy Response
August 24, 2022

Can't load the pages with the plus size tops on. Was answered fairly quickly and a satisfactory answer given. Thank you for you help..

Date of experience: August 24, 2022
GB
1 review
0 helpful votes
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Beautiful I love it!
August 24, 2022

The dress I received was a gorgeous colour I love the quality of my chosen product it's so comfy and it fits me just right. I will be definitely wearing this dress on a special occasion as it looks classy and expensive

Date of experience: August 24, 2022