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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Very nice
August 28, 2022

Isha was very kind and very helpful. She helped me to expedite a refund after clarifying whether I wanted a refund or exchange.

Date of experience: August 28, 2022
Washington
1 review
0 helpful votes
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Great customer service!
August 28, 2022

Isha provided fast, efficient customer service. As it should be!

Date of experience: August 28, 2022
Colorado
1 review
0 helpful votes
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Fast shipping, good service
August 28, 2022

Needed to return two items and had good service. Just hope it all works out.

Date of experience: August 28, 2022
Idaho
1 review
0 helpful votes
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Beautiful blouses
August 28, 2022

Unfortunately your sizes are smaller and snug now. When I first bought from Rotita a Large was an 18. Now a Large is 16-18. Unacceptable for me. Yet I love your Designs, exciting and happy.

Date of experience: August 28, 2022
GB
1 review
0 helpful votes
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Excellent items
August 28, 2022

Order four tops and found from ordering to delivery was very easy and quick, it was easy to track your order which arrived well before estimated delivery time, each item was packed in there own little pouch, quality of items very good, items looked more expensive then I paid, top quality items will definitely order again,

Date of experience: August 28, 2022
Canada
1 review
0 helpful votes
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Sowshi is great!
August 28, 2022

I am trying to place an order and need to know an accurate estimate for delivery - before I pay - as I may need to ship to it my daughters (at a different address) in order to have the items reach me before my trip out of the country. Sowshi has been a great help and is checking for the information I need she will email it to me asap. Sowshi is holding my items in my cart, so I don't loose them while I am waiting. Sowshi is very pleasant, helpful and knowledgeable - thank you so much

Date of experience: August 27, 2022
Pennsylvania
1 review
0 helpful votes
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Sowshi was very nice and kind. I was trying to make a return and wasn't receiving the label. She worked it out and it came through so that I could print it. This happened before. Your company needs to get a phone line for open communication not to mention making returns uneventful. Not sure I will order anything that may need to be returned again.

Date of experience: August 27, 2022
Canada
1 review
0 helpful votes
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Shipping address was incorrect.
August 28, 2022

I explained my address was incorrect on the order I placed today. Sowshi said? He/she will get it corrected.

Date of experience: August 27, 2022
Pennsylvania
1 review
0 helpful votes
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Swimsuit Frenzy.
August 27, 2022

Isha helped me understand that my suit was ordered and is on it's way to me. And would be here in theme for my vacation on the 9th.

Date of experience: August 27, 2022
South Africa
1 review
0 helpful votes
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Quick response
August 27, 2022

Very quick response and very helpful.
Excellent service.

Date of experience: August 27, 2022
Iowa
1 review
0 helpful votes
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I had a problem finding the status of my re-order and Clara was very nice and quick to solve my problem.

Date of experience: August 27, 2022
Canada
4 reviews
1 helpful vote
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Swimsuits
August 27, 2022

The items I ordered look exactly like the website. Color and fit are amazing. They do tend to send you multiple emails after you purchase would be my only negative.

Date of experience: August 27, 2022
Oklahoma
1 review
0 helpful votes
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Emily was quick to respond & gave me sufficient info. Great work, Emily! Thank you!

Date of experience: August 27, 2022
New Jersey
1 review
0 helpful votes
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Sara
August 27, 2022

I lije that Sara honestly answered my question and was bringing my concern upward to the team for an email response of their answer. She is noting my email that should any petites become available I will get an email.

Date of experience: August 27, 2022
Missouri
1 review
0 helpful votes
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Customer service
August 27, 2022

Thank you Sumie for excellent and attentive customer service! I had to exchange my suit and it was a very simple process! I appreciate the quick responses and time, y manner in which my new size arrived!

Date of experience: August 27, 2022
Georgia
1 review
0 helpful votes
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Thank you
August 27, 2022

I thought my clothes were lost in the mail. They were not, they were delivered in two packages and Renee helped me very much.

Date of experience: August 27, 2022
Australia
1 review
0 helpful votes
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Helpful customer service officer
August 27, 2022

Problems with technology were finally resolved and exchange of items made possible. Thank you to Renee for your patience and assistance.

Date of experience: August 27, 2022
GB
1 review
0 helpful votes
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Great chat with Sowshi
August 27, 2022

I wanted to change the sizes on an order, all sorted quickly.

Date of experience: August 27, 2022
Cayman Islands
1 review
0 helpful votes
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ORDER FRUSTRATION
August 27, 2022

The attendant was very swift to answer with clear responses which helped me understand what was expected. I had spent quite some time to place the order and was feeling disappointed to realize that I was not getting through,

Date of experience: August 26, 2022
Florida
1 review
0 helpful votes
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Order # W*******391407
August 27, 2022

Delivery was earlier than the date specified and the suit was quite bright and beautiful as the picture. I've also had the pleasure of communicating with a member of the Rotita team and she was most gracious and accommodating.

Date of experience: August 26, 2022