Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Isha provided fast, efficient customer service. As it should be!
Needed to return two items and had good service. Just hope it all works out.
Unfortunately your sizes are smaller and snug now. When I first bought from Rotita a Large was an 18. Now a Large is 16-18. Unacceptable for me. Yet I love your Designs, exciting and happy.
Order four tops and found from ordering to delivery was very easy and quick, it was easy to track your order which arrived well before estimated delivery time, each item was packed in there own little pouch, quality of items very good, items looked more expensive then I paid, top quality items will definitely order again,
I am trying to place an order and need to know an accurate estimate for delivery - before I pay - as I may need to ship to it my daughters (at a different address) in order to have the items reach me before my trip out of the country. Sowshi has been a great help and is checking for the information I need she will email it to me asap. Sowshi is holding my items in my cart, so I don't loose them while I am waiting. Sowshi is very pleasant, helpful and knowledgeable - thank you so much
Sowshi was very nice and kind. I was trying to make a return and wasn't receiving the label. She worked it out and it came through so that I could print it. This happened before. Your company needs to get a phone line for open communication not to mention making returns uneventful. Not sure I will order anything that may need to be returned again.
I explained my address was incorrect on the order I placed today. Sowshi said? He/she will get it corrected.
Isha helped me understand that my suit was ordered and is on it's way to me. And would be here in theme for my vacation on the 9th.
Very quick response and very helpful.
Excellent service.
I had a problem finding the status of my re-order and Clara was very nice and quick to solve my problem.
The items I ordered look exactly like the website. Color and fit are amazing. They do tend to send you multiple emails after you purchase would be my only negative.
Emily was quick to respond & gave me sufficient info. Great work, Emily! Thank you!
I lije that Sara honestly answered my question and was bringing my concern upward to the team for an email response of their answer. She is noting my email that should any petites become available I will get an email.
Thank you Sumie for excellent and attentive customer service! I had to exchange my suit and it was a very simple process! I appreciate the quick responses and time, y manner in which my new size arrived!
Problems with technology were finally resolved and exchange of items made possible. Thank you to Renee for your patience and assistance.
The attendant was very swift to answer with clear responses which helped me understand what was expected. I had spent quite some time to place the order and was feeling disappointed to realize that I was not getting through,
Delivery was earlier than the date specified and the suit was quite bright and beautiful as the picture. I've also had the pleasure of communicating with a member of the Rotita team and she was most gracious and accommodating.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
Loading...

