Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love these dresses. Beautiful color, unique cut and suitable for various occasions.
Prompt response and my shipping details were provided as soon as I queried.
Was not informed item was nit available till I contacted and not received my refund yet. They said they would will wait and see.
Its my first order.
Isha was efficient and quick with her help and urged the shipping company to get these items delivered.
I did a live chat with Sowshi on line only to find out that I had the wrong confirmation code. Sowshi was so helpful and understanding. I had given him the code of a dress that I had already gotten. Very pleasant he helped me work it out.
Very fast and efficient at dealing with my request. Understood what it was about and went straight to the point.
Many thanks!
Great experience, they are great quality and fit perfect
Renee was helpful, I received my items. I have ordered a lot of item from Rotita, the suits I ordered was a gift for a friend.
Thank You Sara for your fast response to remove an unwanted item from my order!
The blue color of my suit top and bottom did not match. So I had the suit refunded.
Love everything I got. Going on vacation in October and can't wait to wear them on the beach
It's my best of all shopping site, never been disappointed. The best of all!
I always like my purchases from Rotita. Clothes, swimsuits, all look good and mostly true to size. Lots of nice comments from my girl group.
Alice was very prompt in replying and endeavouring to follow up with my missed delivery.
Dress did not have a SKU number so order could not be placed. Aarna assisted me to make my purchase.
I kept and am enjoying one bathing suit but had to return another. Alics was immensely helpful and very responsive. I would definitely order from this company again.
Very helpful, agent is very patient and relate to you very politely
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
Loading...

