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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Great Quality, True Fit.
September 14, 2022

Great quality and size truly is true to fit. Vibrant colors as well.

Date of experience: September 13, 2022
New York
1 review
0 helpful votes
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Brinda 5 star
September 13, 2022

She was quick and answered my questions every question I asked she got an answer for... Very helpful

Date of experience: September 13, 2022
New York
4 reviews
0 helpful votes
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Excellent services like the dress
September 13, 2022

It was excellent to order y products I the real deal. That read dress I bought from u guys I wear it to a wedding n I got a lot of compliments. So keep putting out the good product. N thank again

Date of experience: September 13, 2022
Canada
1 review
0 helpful votes
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Costumes de bain
September 13, 2022

Les tissus sont tous de qualité.
Très satisfaites de mes attentes.

Date of experience: September 13, 2022
Australia
2 reviews
0 helpful votes
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Happy customer
September 13, 2022

Happy with clothing received and waiting period was not long

Date of experience: September 13, 2022
Michigan
1 review
0 helpful votes
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Account order help
September 13, 2022

Very quick response and helped so fast really appreciate it

Date of experience: September 12, 2022
Kentucky
1 review
0 helpful votes
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Excellent product quick service
September 11, 2022

I purchased seven swimsuits knowing that they probably would not all work and I found four to fit well and three did not and I wrote and asked if I could return them they said no problem and I will be returning them and keeping my other four beautiful swimsuits I will purchase from Rotita again! Quick an excellent chat service as well!

Date of experience: September 11, 2022
GB
2 reviews
0 helpful votes
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Amazing quality
September 11, 2022

Amazing company with such a great collection
The quality of the clothes are brilliant and the fit is perfect, definitely true to size.
Customer service is also fantastic

Date of experience: September 11, 2022
Italy
1 review
0 helpful votes
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Tutto super!
September 11, 2022

Scelta vastissima, buona qualità degli abiti, ottimo rapporto qualità prezzo, consegna in tempi brevissimi.
L'abito è perfetto, come nelle foto sul sito, colori luminosi che resistono al lavaggio(l'acqua è rimasta trasparente), servizio clienti eccellente.
Tutto super!

Date of experience: September 11, 2022
Maryland
1 review
0 helpful votes
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Excellent Customer Service
September 11, 2022

I had a question about my order. The live chat was quick and efficient. The rep was able to find my order and answer all my questions.

Date of experience: September 11, 2022
GB
1 review
0 helpful votes
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Delivery Address Problem
September 9, 2022

When I checked out my purchase with Paypal, I had no opportunity to input my address. When the delivery address came up, it was for a chemist 3 miles away! I contacted the Rotita Chat line and received great service from Chat Agent, Brinda. Without fuss, Brinda changed the delivery address to the correct one and updated my details on the Rotita site. Very impressed!

Date of experience: September 9, 2022
Utah
1 review
0 helpful votes
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Sara
September 9, 2022

I needed to get information on a return item that was no longer available and she was very kind and professional. Job well done!

Date of experience: September 9, 2022
Florida
1 review
0 helpful votes
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Sara
September 9, 2022

Sara was extremely helpful, prompt, efficient. Seemed to know her job very well.

Date of experience: September 9, 2022
Canada
1 review
0 helpful votes
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Clara agent is perfect
September 9, 2022

I chatted with Clara to know exactly what was happening with my order and I got fast and specific answers. Really good service.

Date of experience: September 9, 2022
Italy
2 reviews
0 helpful votes
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Perfect
September 9, 2022

Its all perfect! The dress is amazing, very beautiful and I love the colour so much.

Date of experience: September 9, 2022
Kentucky
2 reviews
0 helpful votes
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SARA
September 9, 2022

SARA was most helpful and pleasant to chat with. She assured me my adress had been changed on the order i placed last night.

Date of experience: September 9, 2022
Pennsylvania
1 review
0 helpful votes
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Very satisfied
September 9, 2022

So happy love my bathing suits they fit beautifully I can't believe how easy it was

Date of experience: September 9, 2022
Spain
1 review
0 helpful votes
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Experiencia maravillosa
September 9, 2022

Estoy bastante contenta. Me enviaron un vestido precioso, era tal cual en la foto de la web, y la calidad es muy buena. No transparenta y sienta ideal. Muy contenta

Date of experience: September 9, 2022
Canada
1 review
0 helpful votes
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Exchange service from Rotita by Alice
September 9, 2022

Ticket was processed quickly and required exchange item shipped

Date of experience: September 8, 2022
Michigan
1 review
0 helpful votes
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Return
September 8, 2022

Very easy and good communication. Quick response. Hopefully i get it soon.

Date of experience: September 8, 2022