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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Experience with Sara
September 5, 2022

My experience with Sara was great. She was able to assist me with all that l needed to my satisfaction.

Date of experience: September 5, 2022
Michigan
1 review
0 helpful votes
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Great customer service
September 5, 2022

Clara was awesome. Very helpful and quick to respond.

Date of experience: September 5, 2022
Canada
1 review
0 helpful votes
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Happy purchase
September 5, 2022

I am happy with my swim suits. They fit well and made well. I will shop here again.

Date of experience: September 5, 2022
Washington
1 review
0 helpful votes
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Prompt service
September 5, 2022

After submitting order I realized I had an old address on file. Chatted with agent and she corrected immediately.

Date of experience: September 4, 2022
Canada
2 reviews
0 helpful votes
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Wonderful
September 4, 2022

Fast, never had a problem will be back again. Wonderful person

Date of experience: September 4, 2022
Canada
1 review
0 helpful votes
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Site très compliqué
September 4, 2022

Je ne sais pas comment fonctionne votre site, mais il semble que j'ai fait deux commandes et pourtant je n'ai qu'un transaction. A cause de cela, une commande avec 1 article et une autre avec 4 articles. Ce qui fait que je n'ai pas eu le 60% de rabais. La personne du chat a réussi à comprendre mon problème et a trouvé une solution

Date of experience: September 4, 2022
Israel
1 review
0 helpful votes
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הביקורת הנכונה
September 4, 2022

Isha נתנה שירות מעולה עד. הסוף
פניתי בכדי לברר לגבי החזרת מוצרים שקיבלתי במידה הלא נכונה וקיבלתי מענה מדויק

Date of experience: September 4, 2022
Colorado
1 review
0 helpful votes
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Refund for returned items
September 4, 2022

I had an Instant Chat with Clara. She responded immediately, found my order and issued a return. She let me know that I would receive the refund in 1-3 days and would be receiving an email to confirm. I couldn't expect any better response.

Date of experience: September 4, 2022
Italy
1 review
0 helpful votes
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Completo pazzesco
September 4, 2022

Tuta super elegante mi piace tantissimo, ottimo materiale, capo ben fatto, il tulle sul décolleté rende tutto più prezioso. Approvato

Date of experience: September 4, 2022
Kentucky
1 review
0 helpful votes
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Wonderful
September 4, 2022

I had a package that i never got and they said it had been delivered. Ichatted with 3 other people and they said they would take care of the issue but nothing happened. Today i chatted with another person and now every thing has been resolved.

Date of experience: September 4, 2022
Canada
1 review
0 helpful votes
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Merci!
September 4, 2022

Satisfaite de mon expérience. Les vêtements sont de bonne qualité.

Date of experience: September 4, 2022
Canada
1 review
0 helpful votes
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First experience with customer service.
September 4, 2022

Sara was very helpful and professional. I appreciated her patience. We were able to resolve the problem quickly and successfully. We had a great on-line chat.

Date of experience: September 4, 2022
Canada
1 review
1 helpful vote
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Swimsuit satisfaction
September 4, 2022

I ordered a swimsuit that was a non return item, knowing I was taking a chance if it would fit as this was first time ordering. All other items I ordered were true to size but the swimsuit. I was contacted immediately by the company ad soon as I made them aware of the issue. They immediately offered me compensation which they did not have to do. Wow very impressed and I have already received the money back. What great service. Already have ordered more items.

Date of experience: September 3, 2022
California
1 review
0 helpful votes
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I liked the swim suit I bought
September 4, 2022

I liked it so much that I bought three more! I wish they had them in my size, though. I had to buy them in a smaller size. But I'm hopeful that they will be fine.

Date of experience: September 3, 2022
Texas
2 reviews
0 helpful votes
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Texas Girl
September 4, 2022

Isha was very responsive and quickly solved my issue.

Date of experience: September 3, 2022
California
1 review
0 helpful votes
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Great work!
September 3, 2022

The exact orders were delivered and love them. I like the transparent communications between customers and the sellers.

Date of experience: September 3, 2022
South Carolina
1 review
0 helpful votes
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Clara best rep ever
September 3, 2022

Clara made me feel at ease in just minutes, thank u

Date of experience: September 3, 2022
Iowa
1 review
0 helpful votes
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Detective Clara successfull
September 3, 2022

I lost an order and realized I had two accounts. The cust serv rep helped me figure out what the deal was and merged them for me. Hopefully I will get the items I purchased soon. Thanks

Date of experience: September 3, 2022
GB
1 review
0 helpful votes
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Very helpful
September 2, 2022

Isha has been very patient waiting for me to upload photos so she can help me with my issue. Very supportive too and positive that I can get my order sorted before my holiday.

Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
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Great
September 2, 2022

Fast but I need a prove of a picture so you can check what I was asking for

Date of experience: September 2, 2022