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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Questions regarding return of items
September 18, 2022

Needed additional information regarding the return of items ordered. The customer representative, Sowshi, was able to immediately provide me with all information required making this a great experience. Thank you for the great service.

Date of experience: September 17, 2022
North Carolina
1 review
0 helpful votes
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Sowshi
September 18, 2022

Very, very helpful and very efficient. No hesitation in helping me. Explain w

Date of experience: September 17, 2022
New Hampshire
1 review
0 helpful votes
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Very good
September 17, 2022

Sizing was spot on, delivery on time. Good company.

Date of experience: September 17, 2022
Pennsylvania
1 review
0 helpful votes
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Was a help
September 17, 2022

Was able to help me quickly and make the process easy

Date of experience: September 17, 2022
Nevada
1 review
0 helpful votes
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Return/Exchange Information
September 17, 2022

I initially was apprehensive about using the chat feature for customer service. After using it, I really like the prompt response and look forward to using it again.

Date of experience: September 16, 2022
Colorado
1 review
0 helpful votes
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Timely
September 16, 2022

My order arrived in a timely manner just as it says it would. The clothes were just as they pictured. Will definitely order from this website again. I'm very pleased and satisfied with my order. Thank you!

Date of experience: September 16, 2022
Canada
1 review
0 helpful votes
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Nice Looking Clothing
September 16, 2022

The colors on the clothes that my wife wanted look very nice on her. I'm positive that she'll get a lot of use of them.

Date of experience: September 16, 2022
Canada
1 review
0 helpful votes
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Beach Top
September 16, 2022

The beach top I purchased was a good price and fits perfect

Date of experience: September 16, 2022
Texas
1 review
0 helpful votes
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Purchases
September 16, 2022

Shipping was quite fast and packaging was good. Tops are very long for a short person and could almost be worn as a mini dress. They are very pretty!

Date of experience: September 16, 2022
Pennsylvania
1 review
0 helpful votes
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Payment issue
September 16, 2022

I cheated on line about my problem in late evening. I awoke to a message stating they took care of my problem. I found Sara very efficient and helpful. Very polite also. IThis is the first time I ordered and I was the problem I ordered twice but I was never treated like this is my problem. I appreciate that in a world that is so inpatient. It was a pleasure dealing with Sara your doing a great job young lady

Date of experience: September 16, 2022
GB
1 review
0 helpful votes
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Quick order and delivery
September 16, 2022

Absolutely love all my orders by far and I have ordered more things

Date of experience: September 16, 2022
Canada
1 review
0 helpful votes
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Belle expérience d achat
September 16, 2022

Les
Produits sont à la hauteur de mes attentes. Belle qualité. Service livraison à améliorer!
Merci

Date of experience: September 16, 2022
Canada
1 review
0 helpful votes
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Great customer service
September 16, 2022

The person helping me was named Sowshi, I was super impressed with how good the customer service was, I wish all companies were as easy to deal with and had good customer service! Thank you again Sowshi for the help. I needed to cancel an order that was late and I also realized the size was wrong, the order had not shipped out yet so they cancelled it refunded my money. Because of this I am placing another order with the correct size, thank you agin!

Date of experience: September 15, 2022
Australia
2 reviews
0 helpful votes
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Good quality
September 16, 2022

Quick delivery fuss free ordering
Some size smaller than others but I recommend

Date of experience: September 15, 2022
Canada
2 reviews
0 helpful votes
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Fabulous
September 16, 2022

My first time ordering clothes on line, was an amazing experience. Rotita was fast and efficient.

Date of experience: September 15, 2022
Georgia
1 review
0 helpful votes
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Thanks for you quick response!
September 16, 2022

Very fast and helpful! Thanks for your assistance!

Date of experience: September 15, 2022
Missouri
1 review
0 helpful votes
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Tracking
September 16, 2022

Fast and good help. Question resolved quickly. I had no problems and the person was friendly.

Date of experience: September 15, 2022
Spain
2 reviews
0 helpful votes
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In love
September 15, 2022

I am delighted with my product. The quality, the model. Exceeds what I expected. The shipment of the package was also very fast. Many thanks

Date of experience: September 15, 2022
Texas
1 review
0 helpful votes
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Oviya was awesome
September 15, 2022

Thank you Oviya for all your help on solving my missing 20% off on my last order. Quick and easy process!

Date of experience: September 15, 2022
Tennessee
1 review
0 helpful votes
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Help needed quickly
September 15, 2022

In my busy hectic schedule, I lost the return information for a return I had. When I finally remember, I needed the information ASAP. Feeling fustrated I reached out for assistance from customer support staff. I explained my situation and was helped right away. That is what I needed. Ordering online is a little scary to newbies like me. Thank for the assistance.

Date of experience: September 15, 2022