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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Very happy with Rotita in general. Everything well done, good price and service, thank you.
I had a bit of trouble with a return but the company came through to help navigate their system.
My wish is they would pack a invoice with product to make returns / exchanges easier.
I felt the suits were well made and pretty true to size. I will be using this company in the future.
Hi - Just wanted to express thanks to May for keeping me updated about my order: WW**************. I shall look forward to the goods arriving as and when they get to me. Many thanks
TSN: T*******435 Your ticket has been updated - Rotita.com
Dear Sarah,
Greatly thanks for your message, I have verified the payment and confirm the order.We will ship the order to House of Commons Doorkeepers, c/o Ceva Logistics, 48 Chase Road, London, Greater London, NW10 6PX, United Kingdom, Order is under processing now and will be sent out in the time frame we promise. Have a nice day.
May is my name.
Can you give me a review of our service, products or shipping? We are gald to gather advice to improve. It means a lot to us.
https://www.sitejabber.com/requested-review?biz_id=54b38ba99b617
Kindly note that your order ID is WW************** and thanks for your time and trust.
Your ticket (ID: T*******435) has been replied by our customer service. The communication records have been listed below:
When ever I send a email Renee always replies so quick and she also answers any questions I may enquire about.
By accident I ordered the wrong size. Next day, I left a ticket to see if they could update my order with the correct size. Renee replied back within a short period of time and advised she had made the change and also expedited my parcel at no extra cost.
Great service! Hope the clothing matches the service received!
Thanks Renee!
It has taken me a few days to complete this return, but not because of the agents. They have all been very helpful.
I had reordered something and then the first oreder came in. This wonderful person helped me get my second ordered cancled.
I ordered: 2 piece swimsuit -- ROTITA Floral Print Light Pink Cross Strap Tankini Set
Size: L | US12-14 Color: Light Pink
Sku: *******R
Instead, the company sent me a 3X Size of both the top and bottom in a bag that was labeled Large.
The agent, Sowshi, knew what to do about the shipping cost credit issue. I received the shipping label as a PDF File. Sowshi was on top of things in helping me with the situation.
Looks better than the photo. Lovely. The size is correct.
Saved the year help me I was so upset and panicked but Brenda saved me
Very helpful and timely on getting back with me. I really appreciate it
I give Oviya 5 stars today for her service! Unfortunately, this is my 2nd attempt to get information in how to return a blouse. I'm hoping I receive the return instructions today.
Very quick and efficient. No problem getting the info I needed.
I had ordered some swimsuits and forgot to change my address so they went to the old address. Rotita was kind enough to resend them to me at no cost. I'm a very happy customer.
Clara helped with resetting my password and my exchange
Clara was very helpful. I seldom order online, and wasn't comfortable with sharing information, but I feel a tad more comfortable now.
I was offered a voucher for an item I had ordered that was out of stock. I went on live chat and they sorted a refund immediately great customer service
I brought two swim costumes and did it on pay on delivery as wasn't sure what I would get. Absolutely no complaints. Perfect for great quality. I haven't felt this good in swim suits for years. Being a larger lady I've always felt self conscious in swim wear but not any more. Really pretty loads of patterns to choose from.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members