Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Pereira U.
Unfollow Pereira U.
Share Review
Report Review

Wedding dress
September 23, 2022

Beautiful dress for what I was looking for. Fits perfect.

Date of experience: September 23, 2022
GB
1 review
0 helpful votes
Follow Edmonds D.
Unfollow Edmonds D.
Share Review
Report Review

Fits true to size.
September 23, 2022

Lovely fit, good to size. Would but from them again.

Date of experience: September 23, 2022
California
1 review
0 helpful votes
Follow Dahlie Q.
Unfollow Dahlie Q.
Share Review
Report Review

Renee
September 23, 2022

Had to return for larger size and Renee did a great job in making sure it happened and helping me out.

Date of experience: September 22, 2022
North Carolina
1 review
0 helpful votes
Follow kathy K.
Unfollow kathy K.
Share Review
Report Review

About my order
September 23, 2022

I need to return order they sent them in two orders

Date of experience: September 22, 2022
Washington
1 review
0 helpful votes
Follow Robbin I.
Unfollow Robbin I.
Share Review
Report Review

Excellent Customer Service
September 22, 2022

I was responded to in a very timely manner. Awesome customer service provided.

Date of experience: September 22, 2022
South Dakota
1 review
0 helpful votes
Follow Leslie L.
Unfollow Leslie L.
Share Review
Report Review

Customer service was quick to respond
September 22, 2022

Part of my order has arrived, waiting on the rest. They have put a rush on my order. If transportation is on time all is good!

Date of experience: September 22, 2022
South Carolina
1 review
0 helpful votes
Follow Gail E.
Unfollow Gail E.
Share Review
Report Review

Brinda
September 22, 2022

Was very helpful! I tried to order a sweater but you had my old address and I couldn't find how to correct it! Brinda did it for me!

Date of experience: September 22, 2022
Wisconsin
1 review
0 helpful votes
Follow Deborah Y.
Unfollow Deborah Y.
Share Review
Report Review

Review
September 22, 2022

Good communication! Pleasant experience. Fast response and quick to resolve issue.

Date of experience: September 22, 2022
Ohio
1 review
0 helpful votes
Follow sharon B.
Unfollow sharon B.
Share Review
Report Review

Sarah
September 22, 2022

Very helpful and fast and good services waiting on tracking information

Date of experience: September 22, 2022
Louisiana
1 review
0 helpful votes
Follow Peggy F.
Unfollow Peggy F.
Share Review
Report Review

Very helpful
September 22, 2022

Very helpful and quick to answer my questions and easy to understand and communicate with

Date of experience: September 22, 2022
New Mexico
1 review
0 helpful votes
Follow Pam J.
Unfollow Pam J.
Share Review
Report Review

Great customer service!
September 22, 2022

Sara was very patient with me and helped resolve my issues quickly. Greatly appreciated.

Date of experience: September 22, 2022
North Carolina
1 review
0 helpful votes
Follow Cortes R.
Unfollow Cortes R.
Share Review
Report Review

Great
September 22, 2022

Great experience and great value. Will shop here again.

Date of experience: September 22, 2022
Australia
1 review
0 helpful votes
Follow Annette D.
Unfollow Annette D.
Share Review
Report Review

Information about my dress size
September 22, 2022

Alice was fantastic in helping me to understand in how the dress sizes work in the making of my dresses Alice made me feel at ease with the situation has I needed the dress to fit to my Size that I live in Australia Thank you so much Alice for your help

Date of experience: September 22, 2022
GB
1 review
0 helpful votes
Follow Jones F.
Unfollow Jones F.
Share Review
Report Review

Holiday tops
September 22, 2022

Ordered 3 xl tops to take on my holiday. 2 were fine and I'm happy about that but one was too tight. Think size label must be wrong. Would send it back but not sure what to do.

Date of experience: September 22, 2022
Kentucky
2 reviews
0 helpful votes
Follow Carolyn F.
Unfollow Carolyn F.
Share Review
Report Review

Satisfied with chat assistance taking care of the request in a timely manner

Date of experience: September 21, 2022
Florida
1 review
0 helpful votes
Follow Tara U.
Unfollow Tara U.
Share Review
Report Review

Helpful agent Brinda
September 21, 2022

Solved my issue the fair way when I had a small issue with an order.

Date of experience: September 21, 2022
Iowa
1 review
0 helpful votes
Follow NISSA N.
Unfollow NISSA N.
Share Review
Report Review

Awesome customer service
September 21, 2022

I placed my first order with your company and forgot to enter the discount code for $25 off.
I contacted customer service and Alice was wonderful, efficient and helpful with getting my discount.

Date of experience: September 21, 2022
Canada
1 review
0 helpful votes
Follow Karen R.
Unfollow Karen R.
Share Review
Report Review

Getting my discount cod
September 21, 2022

Brinda was very pleasant and solved my problem. I am a first time buyer and was very pleased with the help I received.

Date of experience: September 21, 2022
Illinois
1 review
0 helpful votes
Follow carol P.
Unfollow carol P.
Share Review
Report Review

Return
September 21, 2022

They made it very easy to return and credit my account

Date of experience: September 21, 2022
Michigan
1 review
0 helpful votes
Follow GRACE F.
Unfollow GRACE F.
Share Review
Report Review

Great service
September 21, 2022

Great response time! Very timely and looked everything up quickly. High quality of service

Date of experience: September 21, 2022