Used chat option. Response was immediate. I appreciate efficiency. Love Rotita!

Your customer service rep really made my day. I had found a dress I really loved but needed more info on. It took him about 2 min to get what I needed. His professional and expedient service really put a smile on my heart!

Very happy with purchase, would love to have a shop like this in New Zealand.

Outstanding, I love the easy wait to manage the return or exchange via chats

I had a hard time returning an item because it seems impossible on this site, but Oviya answered all my questions and resolved my problem quickly. Great customer service. Good job to Oviya and not Rotita returns policy

Foi a minha primeira compra neste site, gostei muito e tenho uma lista reservada para comprar mais. Obrigado pelo excelente trabalho.

I needed to make a return and it was hassle-free! I asked for directions and they sent me a return label immediately!

I was having a hard time understanding the return process. Clara helped with that and made it easy.

Great customer service! Quick and easy process. Clara took care of my issue!

I just need to exchange an item because it is too small
I have a large and I need an extra large, same item

She is going to send me a return label by email so that I can exchange the item and get the size I want

Very fast response and helpful, I was being charged twice for shipping

I was having issues logging in, Clara sorted it all out for me.

Wow I'm impressed with the quick and good service provide

I accidentally clicked all to return, but had had pretty things to keep. Online Chat made it easy to modify. What a relief.

Sowshi was so kind and replied right away. She is working on my issue. Thanks so much!

She helped me quickly and efficiently. I couldn't find how to go about returning items, she gave me immediate answer and assistance

I have dealt with Brinda several times with troublesome issues. She has been very understanding and courteous always. She followed through each time and I was totally satisfied. This is the best customer service I have ever had. She made it so easy! She rates 5 stars - *****!

Love their products always go back because they have the best looking dresses I wear to church.

Hello I have been help by Clare to return an item to Rotita, as I couldn't find the link again to send it back.
Clare was very helpful to someone who is inexperienced with returning online items.

Unable to make an easy return as suggested when I live in Canada it will cost me almost the same amount as the suit cost. Also the item that was not in stock the credit went on account and I want it refunded to me.