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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Emails
February 12, 2023

Although I am satisfied with my purchase-- I would like to say I am bombarded by the emails I receive from this company. Please slow down sending so many-- once a week is sufficient.
Thank you in advance.
Lillian Gear

Date of experience: February 12, 2023
Saint Lucia
1 review
0 helpful votes
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Satisfied customer
February 12, 2023

This is my first time ordering from Rotita and I'm pleased with my purchase. Clothes are well made and sizing so far is on point. Keep it up Rotita!

Date of experience: February 12, 2023
Alaska
1 review
0 helpful votes
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Review
March 13, 2023

Clothes that were purchased were striking! Unfortunately, sizes run WAAAAYYYY large. I returned all items because they were too large, hoping to exchange them for smaller sizes. Only 1 item was able to be exchanged; the 1 item that was exchanged for a smaller size (medium) is still too large. The other 5 or 6 items were refunded. I do like the majority of your styles; unfortunately, due to the sizing issues, etc., Rotita may not be a "good fit" for me.

Date of experience: February 10, 2023
Canada
1 review
0 helpful votes
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Perfect Fit!
February 10, 2023

All my bathing suits fit perfectly and they are as beautiful as I expected! Thank you!

Date of experience: February 10, 2023
Canada
1 review
0 helpful votes
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Still waiting
March 12, 2023

Once my order was placed I received a confirmation with pictures. These pictures were deceiving because I bought 2 swimsuits but there were 3 pictures, both swimsuits plus a picture of the bottom of one of them. This made me think I had made a mistake. After sending a ticket I received an answer explaining that the order was ok.

It's now Feb 10th and the order is still not out? Why is it taking so long.

Date of experience: February 10, 2023
Puerto Rico
1 review
0 helpful votes
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Excellent
February 10, 2023

Items as describe, true to size and fast shipping. I love to buy from Rotita.

Date of experience: February 10, 2023
Louisiana
1 review
0 helpful votes
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It all worked out
February 10, 2023

After getting my order, I was very disappointed as it was totally not what it appeared on the advertisement. But after stating my concerns and dissatisfaction with your representative it all worked out and credit was refunded to my card. They were very helpful and sympathetic to my concern.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Maillot de bain,robe,short
February 10, 2023

Satisfaite.J'ai recu mes articles avant la date.Merci

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Second order
February 9, 2023

My second order came even faster than my first order!
Everything I ordered (both orders) fit very well. I love everything I ordered!

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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The best
February 9, 2023

Exactly what I purchased. Fits perfectly.
Delivered on time, with the delivery specs from Post Canada as I requested.thanks, I will order again in the future.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Bathing suit
February 9, 2023

Very happy with purchase. As described. Fits perfect. Arrived quickly. Perfect transaction.

Date of experience: February 9, 2023
Canada
1 review
1 helpful vote
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Buyer beware
March 9, 2023

The product is great but when you have to return something you get the run around. I shipped some stuff back from Canada Dec 1/22. It was recieved by their recieving department December 8/22 as per my tracking company. It cost me $50.00 to return this through Canada post. It is February 8/23 and I still don't have my money and now I don't have my cloths. Very very unhappy customer!

Date of experience: February 7, 2023
Nebraska
1 review
0 helpful votes
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Worth it
February 7, 2023

True to pictures! Absolutely fantastic! True to size and timely shipping

Date of experience: February 7, 2023
Canada
1 review
0 helpful votes
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What a nice surprise
February 7, 2023

Ordered from Rotita as I thought they were located in Canada, only to find out that they are indeed from China...I was worried that the items would be low quality, and the sizes not true (previous experience)...however I was very surprised to find the swimsuits that I ordered were indeed fantastic, and the sizing was perfect. I did have to send one suit back because it didnt suit me, it cost $20+ to ship it, but I was refunded quickly.

Date of experience: February 7, 2023
Ohio
1 review
0 helpful votes
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Love it
February 7, 2023

Ordered- got to me quicker than they said. Tried it on and loved it

Date of experience: February 7, 2023
Canada
1 review
1 helpful vote
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Bathing Suits
February 6, 2023

I am very pleased with my products and especially happy at the short amount of time it was for them to arrive.

Date of experience: February 6, 2023
Massachusetts
2 reviews
0 helpful votes
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SWIMSUITS
February 6, 2023

I order 4 swimsuits and I am so happy I did! All 4 are extremely comfortable, flattering and are very pretty. They ran true to size, mine were Large and I am a size 12.
They shipped quickly too!
Overall experience was great & I will order from Roita again.

Date of experience: February 6, 2023
California
1 review
0 helpful votes
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Just as expected.
February 6, 2023

This swimsuit came very quickly and fits very well.
The quality seems good. I wish there was a bit more support in the bust area. I may buy other products from this site in the future.

Date of experience: February 6, 2023
Colorado
1 review
0 helpful votes
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Swim suit
February 6, 2023

Product was good quality. Sizing was very small.Service was quick and returns easy.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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Swimwear
February 6, 2023

Great value…shipped faster then stated…happy with fit, price and quality

Date of experience: February 6, 2023