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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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Although I am satisfied with my purchase-- I would like to say I am bombarded by the emails I receive from this company. Please slow down sending so many-- once a week is sufficient.
Thank you in advance.
Lillian Gear
This is my first time ordering from Rotita and I'm pleased with my purchase. Clothes are well made and sizing so far is on point. Keep it up Rotita!
Clothes that were purchased were striking! Unfortunately, sizes run WAAAAYYYY large. I returned all items because they were too large, hoping to exchange them for smaller sizes. Only 1 item was able to be exchanged; the 1 item that was exchanged for a smaller size (medium) is still too large. The other 5 or 6 items were refunded. I do like the majority of your styles; unfortunately, due to the sizing issues, etc., Rotita may not be a "good fit" for me.
All my bathing suits fit perfectly and they are as beautiful as I expected! Thank you!
Once my order was placed I received a confirmation with pictures. These pictures were deceiving because I bought 2 swimsuits but there were 3 pictures, both swimsuits plus a picture of the bottom of one of them. This made me think I had made a mistake. After sending a ticket I received an answer explaining that the order was ok.
It's now Feb 10th and the order is still not out? Why is it taking so long.
Items as describe, true to size and fast shipping. I love to buy from Rotita.
After getting my order, I was very disappointed as it was totally not what it appeared on the advertisement. But after stating my concerns and dissatisfaction with your representative it all worked out and credit was refunded to my card. They were very helpful and sympathetic to my concern.
Satisfaite.J'ai recu mes articles avant la date.Merci
My second order came even faster than my first order!
Everything I ordered (both orders) fit very well. I love everything I ordered!
Exactly what I purchased. Fits perfectly.
Delivered on time, with the delivery specs from Post Canada as I requested.thanks, I will order again in the future.
Very happy with purchase. As described. Fits perfect. Arrived quickly. Perfect transaction.
The product is great but when you have to return something you get the run around. I shipped some stuff back from Canada Dec 1/22. It was recieved by their recieving department December 8/22 as per my tracking company. It cost me $50.00 to return this through Canada post. It is February 8/23 and I still don't have my money and now I don't have my cloths. Very very unhappy customer!
True to pictures! Absolutely fantastic! True to size and timely shipping
Ordered from Rotita as I thought they were located in Canada, only to find out that they are indeed from China...I was worried that the items would be low quality, and the sizes not true (previous experience)...however I was very surprised to find the swimsuits that I ordered were indeed fantastic, and the sizing was perfect. I did have to send one suit back because it didnt suit me, it cost $20+ to ship it, but I was refunded quickly.
I am very pleased with my products and especially happy at the short amount of time it was for them to arrive.
I order 4 swimsuits and I am so happy I did! All 4 are extremely comfortable, flattering and are very pretty. They ran true to size, mine were Large and I am a size 12.
They shipped quickly too!
Overall experience was great & I will order from Roita again.
This swimsuit came very quickly and fits very well.
The quality seems good. I wish there was a bit more support in the bust area. I may buy other products from this site in the future.
Product was good quality. Sizing was very small.Service was quick and returns easy.
Great value…shipped faster then stated…happy with fit, price and quality
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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