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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Love it!
February 16, 2023

Fits as expected and very well made. So nice as it allows a breeze and yet covers your tummy. Very comfortable

Date of experience: February 16, 2023
New York
4 reviews
0 helpful votes
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Fantastic swimsuits!
February 16, 2023

Great selection of tankinis! Pretty patterns, many styles. Be careful! They run a bit big...otherwise really great suits!

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
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Great products
February 16, 2023

The bra feels so good
Not totally happy with the fit of the bikini underwear
(Muffin top -roll down)
Boy short undies are a WIN for me

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
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Just As In The Picture
February 16, 2023

Nice quality material, fits well, just like in the picture. I have bought from this company before and will continue to.

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
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Very Happy. Good size, good quality, fast delivery. Thank you

Date of experience: February 14, 2023
Canada
1 review
0 helpful votes
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Great
February 14, 2023

Great, the suit fix perfect. I will definitely be ordering more. Also the delivery was right on time. Thank you very much

Date of experience: February 14, 2023
Nevada
8 reviews
0 helpful votes
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Love clothing
February 14, 2023

The swim dress and swim shorts are exactly as I hoped.

Date of experience: February 14, 2023
Texas
1 review
0 helpful votes
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The Worst
March 16, 2023

I ordered several (cute things) it arrived late, every item had a defect, when I wrote a bad review I was told to change it and they would help me! They charge 9.99 to return items and will give you a store credit? If they receive the items back? If?

Date of experience: February 14, 2023
Italy
1 review
0 helpful votes
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Ottima la velocità
February 14, 2023

Tempi veloci di consegna, il capo rispecchia perfettamente la foto.

Date of experience: February 14, 2023
Florida
1 review
0 helpful votes
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Great experience
February 14, 2023

Everything is as described. Fits wonderfully and I love the products
Thank you for the timely shipping as well

Date of experience: February 14, 2023
New York
1 review
1 helpful vote
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Snail delivery
March 16, 2023

Ordered several swimsuits in January. One was delivered promptly but the website states that the order is in processing. I had on online chat twice to determine delivery status and they simply stated that the order was being processed. The second call I asked to cancel the order but they said it was shipped and could not be canceled. Unable to cancel the order because it was shipped but it was not shipped... it is still at this time being processed.

Date of experience: February 14, 2023
Canada
1 review
0 helpful votes
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Long time coming
March 16, 2023

When we ordered items we're supposed to be here Feb 3. Our trip started on the 6. Items kep getting delayed so trip was over by time they finally got here. All items fit bigger, the material on bathing suit bottoms are almost see through. So will not buy them or recommend them again.

Date of experience: February 14, 2023
Canada
1 review
0 helpful votes
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Good quality
February 14, 2023

Very happy with my bikini purchase. Good quality, looks exactly like picture. Fits true to size. Arrived when promised. I will definitely be buying from here again,

Date of experience: February 14, 2023
Connecticut
1 review
0 helpful votes
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Great service
February 14, 2023

I ordered 2 bathing suits but wanted a different pair of bottoms. I was able to open a request online and replace one bottom with one I wanted. Tina responded to my request and it was done. Great clothes and service.

Date of experience: February 14, 2023
GB
1 review
0 helpful votes
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Pink top
February 14, 2023

So pleased with this garment, sizing, quality, I loved the way it was sent to me in its zip up bag. Very professional.

Date of experience: February 14, 2023
Ohio
2 reviews
0 helpful votes
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The Wait
February 14, 2023

It took a long time getting my order, with technology today it seems like it would not take you that long to get a order, but on the good side I really like the dresses and the discounts that you get when you order more than one, that's why I ordered three more and hoping that your delivery time will be a little better, I think as your customers I would probably order more if I didn't have so wait so long.
THANK YOU

Date of experience: February 14, 2023
GB
1 review
0 helpful votes
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Review
February 14, 2023

Fast shipping beautiful swim top would recommend rotita

Date of experience: February 14, 2023
Canada
1 review
1 helpful vote
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Credit still due
March 15, 2023

Mu name is Judi fera and I sent my bathing suit back 2 weeks ago and we sent tracking number to you after we paid for return to you by canada post. We sent to New Jersey as requested. We still have not received my credit for $ 84.85. PLEASE send me my credit. Judi Fera. 968 5th line east, sault ste. Marie. Ontario p6a 6j8. It was paid through American express and I also paid $20.00 postage to return it. I have received no information action at all.

Date of experience: February 13, 2023
Canada
1 review
0 helpful votes
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Top choice
February 13, 2023

I would say quality of merchandise was very good
Delivery was quite quick and I liked they advised which items were 24hr ship/processing items along with showing approx when items would be expected
Fit was unfortunately not great for me - it will not deter me from ordering again
Return process acceptable

Date of experience: February 12, 2023
Colorado
1 review
0 helpful votes
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Review
February 13, 2023

Very satisfied product made very nice like the colour

Date of experience: February 12, 2023