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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Love the swimsuit!
March 28, 2023

I absolutely love the swimsuit I ordered. I am between and 8 and 10 and typically order a large, but went ahead and ordered a medium based on the 8-10 sizing. It fits perfectly. The colors are too cute.

Date of experience: March 28, 2023
South Carolina
1 review
0 helpful votes
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Swimwear
March 28, 2023

Good quality and really cute stuff. Fits true to size. Love it, have another order ready to be processed today. I'm hooked!

Date of experience: March 28, 2023
Connecticut
1 review
0 helpful votes
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Delivery time was good.

Bathing suit fix the size I ordered.

Quality of product is good.

Not disappointed at all.

Date of experience: March 28, 2023
South Carolina
1 review
0 helpful votes
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So disappointed.
April 27, 2023

Ordered a shirt & pants & evidently they are lost in the mail, & I need ALL my money back.
Donna Gentry
504 Anderson St.
Piedmont, SC *******

Date of experience: March 27, 2023
Australia
1 review
0 helpful votes
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Customer service
March 26, 2023

I had to change my order, I sent an email and Alice responded very quickly and reassured me that my order had been changed as my request. Alice was very prompt with any questions I had.

Date of experience: March 26, 2023
New York
1 review
0 helpful votes
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False image
April 25, 2023

When I looked at the dresses on the site, it looked beautiful. However, I was disappointed with the material, and the cut of the items. It did not show this on the site, so they not not fit me like I thought it would, the dresses were too big, and to get them altered, cost me more than the dresses themselves. So lesson learnt. I would NOT be making purchases from Rotita again! Please don't send no more emails!

Date of experience: March 26, 2023
Canada
1 review
0 helpful votes
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Very satisfied!
March 26, 2023

Received quickly. The bathing suits were beautiful and made of quality material. Would purchase more items.

Date of experience: March 25, 2023
Florida
2 reviews
0 helpful votes
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Color not accurately bright
March 25, 2023

Color was correct but not near as bright or vivid as pictured. I didn't even try the suit on. Returning, with MY label/expense, since they wanted $10 to return it!

Date of experience: March 25, 2023
Mexico
1 review
0 helpful votes
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Wrong Sizing
April 23, 2023

I purchased a swim suit top and bottom and two different tops. I chose Size CA 20 for all the tops, even though they were listed as XXL or 2XL or 4XL, they all had in brackets (CA20). I chose XL for the bottoms,, as this is my usual size. The bottoms were too big, the swim suit fit perfectly (I love it!), one top was way too big and the last was too small! I probably will not purchase anything other than a bathing suit from your store again because you have to pay to return an item. I just consider that I paid a lot of money for the one thing I like, because I refuse to pay the postage to return something because your website listed the size incorrectly.

Date of experience: March 24, 2023
GB
1 review
0 helpful votes
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Dress
March 24, 2023

The purchase came well within its time frame and I was very happy with my purchase it fitted to the correct size

Date of experience: March 24, 2023
Florida
1 review
0 helpful votes
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Tunic tops
April 23, 2023

Not at the same quality as other things I've ordered from the store

Date of experience: March 23, 2023
Canada
1 review
0 helpful votes
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All items fit well.
March 24, 2023

Item were as expected. All fit well
Delivered to wrong street so that was a bad first experience.

Date of experience: March 23, 2023
Illinois
1 review
0 helpful votes
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Excellent customer service!
March 24, 2023

I received the wrong size bathing suit and once the customer service team received the required information, they sent out the correct item. The staff was friendly and the issue was resolved.

Date of experience: March 23, 2023
California
1 review
0 helpful votes
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Great bathing suit!
March 24, 2023

Received my bathing suit and it was a great fit. So comfortable the minute I put it on. Felt like something I had worn for years.

Date of experience: March 23, 2023
Mississippi
1 review
0 helpful votes
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LOVE!
October 7, 2023

So I stumbled upon an ad for Rotita while shopping online. I visited and found a bathing suit and two tops online which I loved so I placed my order and received a pair of earrings as well. I looked up reviews after my order was placed and got a not so good feeling. But I have to say shipping did take a couple weeks but overall I am so satisfied in the shirt and bathing suit I bought. I did go a size bigger than what I normally wear because most anything I've bought online runs a tad small. Thank you Rotita for allowing me to shop on your site I love the new swimsuit and top!

Date of experience: March 23, 2023
Washington
2 reviews
0 helpful votes
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Returns
March 23, 2023

I have not found items to fit yet but they have beautiful clothes and the things i needed to return were done fast and easy

Date of experience: March 23, 2023
Canada
1 review
0 helpful votes
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Very Happy!
March 23, 2023

I am very happy with my shopping experience with Rotita, My items came quickly in the mail, they are good quality and fit well. The only thing I disliked was that I was getting too many emails. The communication emails about my purchase was great and easy to understand however I received multiple emails daily just for shopping purposes. It would have been better to receive only a few a week.

Date of experience: March 23, 2023
Indiana
2 reviews
0 helpful votes
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Glitter
March 23, 2023

Nice merchandise and reasonable time delivered. Lots to choose from.

Date of experience: March 23, 2023
Canada
1 review
0 helpful votes
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Summer sandals
March 23, 2023

Choose 3 pairs of very unique sandals. Excellent quality and would never find these styles in a retail store

Date of experience: March 23, 2023
California
1 review
0 helpful votes
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Great company
March 23, 2023

Higher quality than I expected. Happy with majority of order.

Date of experience: March 23, 2023