Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Germany
1 review
4 helpful votes
Follow Nalan H.
Unfollow Nalan H.
Share Review
Report Review

Never received my order
February 21, 2015

I have ordered a month ago and never received my order, I tried to call, but all I get is the answering machine. Live Chat on the page is a joke. I have emailed twice and never received an answer. I will never order from this site again and will inform paypal about the scam. Don't do business with Rotita.

Date of experience: February 21, 2015
GB
2 reviews
10 helpful votes
Follow FRESHTEH A.
Unfollow FRESHTEH A.
Share Review
Report Review

I ordered a dress from them and it was nothing like the picture at all, the item was terrible quality. You have to wait several weeks for delivery.
After complaint about the quality and the model, got a mail, they said, would only for refund 60% of my money, GOT NOTHING!
I sent 3 mails NO REPLY!
Tried to write feedback NO CHANCE!
JUST "DO NOT BUY FROM THIS SITE.!

Date of experience: February 20, 2015
California
2 reviews
4 helpful votes
Follow Laura F.
Unfollow Laura F.
Share Review
Report Review

Rotita rip off
February 18, 2015

This company is a total ripoff. If you want your money back, contact your credit card company. And file a claim thru them. These people are a joke. They ignored me till I contacted paypal. Then when they offered a refund they supplied a fraudulent return address. Can't get a refund without supplying a tracking number, and I can't supply one without a return address... losers

Date of experience: February 18, 2015
New Jersey
1 review
9 helpful votes
Follow Cassandra H.
Unfollow Cassandra H.
Share Review
Report Review

A coworker told me about this site and I thought I was in heaven cause it was cheap. I ordered a dress and received a tracking number. I then received another email stating it had been shipped. Not sure how the site got linked to my Facebook but that's when I started seeing the negative reviews. I was skeptical but just like Amazon I knew my order would take sometime. I ordered on 1/6/15 got the email it had been shipped on 1/8/15. I viewed it every Friday for an update. I received the confirmation that it was delivered on 1/28/15 and when I checked my mailbox it was there. The dress was spandex so it fit. Semi cheap material but that was to be expected because the PRICE WAS CHEAP. Not sure what these ladies were expecting with prices so low. I would like to order again but the views are deterring me. Good luck to everyone.

Date of experience: February 18, 2015
Romania
1 review
4 helpful votes
Follow eduard a.
Unfollow eduard a.
Share Review
Report Review

CROOCKS
February 18, 2015

I WILL NEVER ORDER FROM THIS SITE AGAIN AND WOULD NOT RECOMMENDED IT TO ANYONE ELSE!
I ORDERED IN DECEMBER TWO PRODUCTS AND NEVER RECEIVED. PLUS I HAVE A VERY WEIRD TRACKING NUMBER SOMETHING WITH "BLKSV…." AND WHEN I ASKED ABOUT MY ORDER AT POST OFFICE THEY SAID TO ME THAT IT DOESN'T EXIST.
I THINK PEOPLE HOW WRITE REVIEWS HERE ARE PAID TO DO SO.
I URGE EVERYONE WHO IS THINKING ABOUT BUYING FROM THEM TO DROP IT!

Date of experience: February 18, 2015
Virginia
1 review
6 helpful votes
Follow Cynthia A.
Unfollow Cynthia A.
Share Review
Report Review

I should have read reviews first. I had the same problems other customers had, sizing way off too small; Would only get 60% for refund plus pay return back to China. Will never use again.

Date of experience: February 16, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are terribly for what happened, the sizes for a part of items are based on Asian Size so it's smaller than that of western country and we generally suggest customer choose a larger size than they usually do.
As for the return, since international shipping is very expensive we generally offer other solutions for our customer.
If you are still not satisfied with this matter, you can contact with us directly:
http://www.rotita.com/support.php

GB
1 review
8 helpful votes
Follow Caroline H.
Unfollow Caroline H.
Share Review
Report Review

Thank you everyone for the alerts. I was spending over £200.00 and I was trying to pay with my pay with my debit card and then it tried to make me set up a PayPal account at the same time. Strange!
I then decided as the payment would not confirm to read the reviews. Wooooow!, I have deleted my order and saved my money going down the drain.
I work for the trading standards and get people investigated.
Put Akerts in Twitter and Facebook...
Hate scammers! My hard earned cash is thank god still in my purse.

Bet they have people working in terrible conditions making these cloths for pennies.

Thank you guys for making the effort to alert everyone
DO NOT ORDER ANYTHINK FROM THESE PEOPLE.

Date of experience: February 13, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
I don't know when this happened, but there are so many visitors for the site everyday so sometimes there maybe some problems with the payment.
And we suggest customer contact with us immediately whenever they have problems.
Please trust us.
Our contacting link is http://www.rotita.com/support.php

New York
2 reviews
12 helpful votes
Follow Deb B.
Unfollow Deb B.
Share Review
Report Review

DO NOT ORDER FROM THIS SITE UNDER ANY CIRCUMSTANCES! I ordered $400+ in clothing. I was charged twice for the same order... once on the credit card I supplied and once through PayPal. Some items were no longer available, but I was charged for the items and told to use the credit on the same website that overcharged me by $400+ dollars! This site is totally lacking in ordinary customer service. I can't even say that the customer service is bad, because there just isn't any at all! They are on off hours because they are located in China, so you cannot contact them at all. Do not do business with this company. You will get scammed!

Date of experience: February 13, 2015
Washington
1 review
11 helpful votes
Follow d b.
Unfollow d b.
Share Review
Report Review

PLEASE DO NOT BY FROM THIS COMPANY. Ive actually never taken out the time to write a review on anything but i want everyone to know that this product is garbage. I bought a dress and the material is so trash! Im ashamed to wear it. I dont have time or extra money to return so i will take it as a loss.

PS. I only gave one star to give a rating! Other than that it would be negative 1000!

Date of experience: February 12, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
We are terribly sorry for what happened, but can you please tell me your order number so that i can solve the problem for you?
You can contact with us directly here.

Georgia
1 review
7 helpful votes
Follow Tasha G.
Unfollow Tasha G.
Share Review
Report Review

I ordered a dress from them and it was nothing like the picture at all. It is a complete scam! It costs more to return things than to buy them. I bought a gorgeous dress and when I got it, it was literally see through pink spandex with string attached where the rhinestones and detailing were supposed to be. The only reason I gave them a one is because a negative 200 isn't possible.

Date of experience: February 10, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
I am customer service from rotita.com and i hope i can help you with it.
But first of all, can you please tell me your order number so that i can communicate with you directly?
Contacting link is http://www.rotita.com/support.php
Waiting for replys

GB
2 reviews
19 helpful votes
Follow Caroline A.
Unfollow Caroline A.
Share Review
Report Review

PLEASE DO NOT ORDER FROM THIS SITE. The pictures look beautiful but the reality is ugly. They have not answered any of my messages, both pre and post sale, the item was terrible quality and the wrong size, and now I am out of pocket by £63 as I can't return it - no return address given when asked for, and anyway, the recorded postage to China would be huge. I feel a fool. I am also really upset as I generally have had great experiences online as I consider myself to be careful, and this has shown me that I need to up my game.

Date of experience: February 9, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
We reply the tickets of our customers in 1 working day so it's impossible that we didn't reply your massage.
May i know your order number? I also want to know how have you contacted with us.
Contacting link is: http://www.rotita.com/support.php
Waiting for your reply!

GB
2 reviews
15 helpful votes
Follow Sharon P.
Unfollow Sharon P.
Share Review
Report Review

Clothes are utter rubbish and come up far too small. Customer service told it would probably not be worth my sending items back because of the postage, and to add insult to injury they only give you 60% of you money back. If they were an English company they would not be able to get away with it. DO NOT BUY ANYTHING FROM THIS COMPANY. It is just another scam to get your money, you may as well dry wearing a dish cloth they at least that would be better quality!

Date of experience: February 9, 2015
Virginia
1 review
14 helpful votes
Follow Karen B.
Unfollow Karen B.
Share Review
Report Review

Product took nearly 3 weeks to be delivered and the large size ordered turns out to be a child size. The coat cannot fit any adults. And the product doesn't ship with return information. There is NO SATISFACTION GUARANTEE!

Date of experience: February 6, 2015
Louisiana
1 review
10 helpful votes
Follow Sheila M.
Unfollow Sheila M.
Share Review
Report Review

They show these beautiful clothes that look nothing like the pictures. Their sizing is horrible. I ordered a coat in a size large and it fit my 9 year old grand daughter who is a child size 14. Don't waste your time or your money.

Date of experience: February 5, 2015
GB
1 review
11 helpful votes
Follow carol b.
Unfollow carol b.
Share Review
Report Review

Terrible quality and finish and you have to wait several weeks for delivery.
When you explain why the goods are being returned then ask you to take photographs!
The main thing to know is that its not worth returning them anyway because they come from China, they only offer you 60% of what you paid... and the return postage (which you are responsible for is high) negates the rest. Stay clear.

Date of experience: February 4, 2015
GB
1 review
10 helpful votes
Follow Zaneta S.
Unfollow Zaneta S.
Share Review
Report Review

Terrible quality, wrong sizing, i have never seen worse!

Date of experience: January 30, 2015
Rotita R. Rotita Rep
over a year old

Hello,
What's the problem with the order?
Any questions you can contact with us directly, if there are still problems with it, please tell me your order number so that i can check it for you.
Waiting for your reply!

Wisconsin
1 review
14 helpful votes
Follow Takeisha J.
Unfollow Takeisha J.
Share Review
Report Review

My boyfriend told me to look at the reviews first I didn't! So now they say the pay with made they didn't get it! B. s. They took the money out of my pre paid account! So now I have reported this website along with two more sites that they have, Lilly, and lovely whole sale to the fbi.as of yesterday they will be found! So ladies stay tuned for the fbi contact

Date of experience: January 29, 2015
Rotita R. Rotita Rep
over a year old

Hello,
I sincerely hope that i can help you with it, so if you have any questions, please contact with us directly with this link http://www.rotita.com/support.php
All questions will be well solved.
Waiting for your reply!

Germany
1 review
12 helpful votes
Follow Marie P.
Unfollow Marie P.
Share Review
Report Review

Seriously bad clothing
January 29, 2015

Seriously bad clothing. Bizarre shapes and sizes, can't even work out how to put on one cardigan. Website won't let me review the items I bought. They look nothing like the pictures. I'm an average size 12/14 but the medium and one size items I bought would fit a small child. Quality of some items is really dreadful.

Date of experience: January 29, 2015
District of Columbia
3 reviews
27 helpful votes
Follow Alana F.
Unfollow Alana F.
Share Review
Report Review

Oh how I wish I would have listened to these reviews. Clothes were cheap and barely resembled the pictures I ordered from. Don't do it!

Date of experience: January 24, 2015
Rotita R. Rotita Rep
over a year old

Hello,
Have you contacted with us before?
We are glad to help you solve it, please contact with us soon: http://www.rotita.com/support.php
Waiting for your reply!

Texas
1 review
20 helpful votes
Follow HILL H.
Unfollow HILL H.
Share Review
Report Review

DO NOT BUY FROM THIS SITE. E BAY AND PAY PAL WILL NOT HELP GET A REFUND. E BAY AND PAY PAL BOTH KNOW THIS IS A SCAM SITE BUT THEY ARE MAKING TOO MUCH MONEY OFF THIS SITE TO TAKE IT DOWN. ANOTHER SITE IS LILLY CLOTHES THEY APPEAR TO BE THE SAME COMPANY. I ORDERED 12 ITEMS AND ONLY RECIEVED 4. OUT OF THE FOUR ONE HAD A HOLE IN IT AND THEY WERE NOT EVEN CLOSE TO THE SIZES ORDERED. I CALL EBAY AND WROTE THE SELLER AND STILL HAVE NOT RECIEVED THE BALANCE OF MY ORDER, NOT THAT I WANT IT. I HAVE SPENT OVER 12 HOURS ON THE PHONE WITH BOTH EBAY AND PAY PAL, THEY ARE JUST AS BAD AS THE SCAM WEB SITE. PAY PAL SAID I HAVE TO FILE A REPORT WITH MY LOCAL POLICE DEPARTMENT BEFORE THEY WOULD CONSIDER TO GIVE ME A REFUND. WHAT IS A POLICE REPORT GOING TO DO IN CHINA. THIS SCAM WAS ON THE TODAY SHOW LAST THURSDAY, I CONTACTED JEFF ROSSEN WHO DID THE REPORT AND ASKED ABOUT OPENING A CLASS ACTION SUITE AGAINST ALL THE PLAYERS IN THIS SCAM. PAY PAL LIES ABOUT PROTECTING THIER CUSTOMERS AND E BAY WILL NOT INVESTIGATE THE SITE, MANLY BECAUSE OF THE PROFITS THEY ARE SCAMMING OUT OF NOT JUST THE U.S.A. BUT ALL OF THE WORLD THE SITE GOES TO.

Date of experience: January 20, 2015