This place is a fraud but i have to get my money back, i had ordered a jumpsuit over a month ago, every time i checked still unshiped, i keep putting different tickets still nothing is being done, who are these people?,, dont every one knows they are fraud and should be report caught, i just need my money back, thank you

Bought a dress that didnt look like the picture. I asked for refund and they say they will only give me back 60% after i shipped it back to them and i have to pay for my own shipping fee. I complained saying that it was their fault for false advertisement since the dress looked nothing like the picture. Horrible customer service. They only want your money and dont care about quality of the items sold. DONT EVER BUY from rotita.com. HORRIBLE company, HORRIBLE service, HORRIBLE clothes. Also it took forever to receive the clothes

Was just about to order when I read these reviews... NO THANKS! Sorry you all experienced such issues with this company. But grateful u posted reviews to help others protect ourselves from this company, who appear to be scam artist...

Absolutely THE WORST customer service I have ever experienced. I ordered an item 3 months ago and the bogus shipping information I was given has been saying that the order has been in transit this entire time. I have reached out to rotita numerous times and have been getting nothing but the run around…. "Check with your local postal office…" claiming that they entered the correct address, but when asked to repeat the address I gave them they provided me with the WRONG ADDRESS! They also tried covering up their lies saying that they put the address that I wrote down, but the United States Postal Office doesn't lie! They were able to confirm that the item associated with the tracking number that I provided was being shipped to an address that was NOT mine. Not only was it not my address, it's not even a correct address, which is why the item has been in transit for 3 months…. They refuse to give me my money back, so I paid money for an item that I never received. Absolutely horrible company. I wish I had read these reviews prior - stupid me for being so trusting. I am going to be contacting my bank to see if there is something I can do about getting my money back. I will also be reporting this company to BBB. DO NOT ORDER FROM ROTITA!

4 weeks for the product to arrive, poor quality, bad webmail service (there was a problem and they kidded me giving me no solution

Product took 4 weeks to arrive. Item was entirely different from how it was pictured. The colour, fit, and style hardly even resembled that of the webpage image and the sizing would fit a child rather than an adult. Don't waste your money or time dealing with this company. It's almost humorous that they think they can get away with this quality of product.

This is what i have just sent to Rotita I am disgusted by this appalling set of crooks.

ALL OF MY ITEMS NEED RETURNING. THEY ARE NO GOOD AT ALL. THEY ARE NOT AS DESCRIBED AND I HAVE READ ALL TE REVIEWS ABOUT YOUR COMPANY AND I TOO AM LOGGING A COMPLAINT ABOUT YOUR TERRIBLE SERVICE.
I WANT A FULL 100% REFUND NOT 60% REFUND - HOW DARE YOU THINK THAT YOU CAN DO BUSINESS LIKE THIS? YOU HAVE NO PROFESSIONALISM NO MORALS AND YOU HAVE DISCUSTING QUALITY ITEMS. I AM TOTALLY DISGUSTED BY YOUR ENTIRE SERVICE & QUALITY - THIS MESSAGE IS GOING ON A FORUM ALL ABOUT ROTITA TOO TO WARN EVERYONE OFF BUYING FROM YOU.
DO NOT CONTACT ME SAYING THAT YOU ARE PUTTING THE MONEY IN THE CREDIT ACCT FOR THE BROWN ITEM THAT WASN'T IN STOCK - THAT IS APPALLING YOU CANNOT DO THIS TO PEOPLE. YOU ARE CROOKS! I AM REPORTING YOU TO FACEBOOK AND EVERY OTHER SOCIAL MEDIA SITE AVAILABLE TO COMPLAIN TO. YOU SHOULD BE ASHAMED OF YOURSELVES.
GIVE ME A FULL 100% REFUND AS SOON AS YOU HAVE THE PRODUCTS RETURNED TO YOU. FAIR ENOUGH I WILL PAY THE SHIPPING - I PAID £18 TO GET THEM INTO THE UK AS YOU PUT THEM IN 2 BAGS! WHAT FOR?!
GET THIS SORTED OUT NOW. YOU ARE A JOKE!
I WANT A PROPER WRITTEN EMAIL FROM YOU NOT A 'TICKET OPTION' REPLY WHERE I HAVE TO SIGN IN EVERY 2 MINUTES. I WANT A PERSON TO CONTACT NOT A FORM TO COMMUNICATE WITH FROM HERE ON IN REGARDING THIS RETURN.
STOP RIPPING PEOPLE OFF!
BELOW IS A FILE PHOTO SCREN SHOT OF MY PAYPAL PAYMENT. YOU WILL GIVE ME A COMPLETE REFUND FOR ALL THESE ITEMS PLUS THE BROWN ITEM THAT WASN'T IN STOCK - DONT YOU DARE KEEP MY MONEY - YOU ARE STEALING FROM PEOPLE - YOU KNOW YOU ARE. SORT IT OUT NOW!

I never got my items and no one answers my inquiries. 4 times I wrote with no response
I am going to report them. Sizes are way off too. You must buy a large if you want a small! Stay FAR away from this company!

Rotita.com is a fraudulent website. I used my hard earn money to buy some new dresses in the total amount of $99.95. I also payed extra for expressed shipping. On their website they stated the products will be shipped in 24hours. LIES! These thieves withdrew the $99.95 from my credit card the very first day of my order. A week had past and I still didn't get a email from them about my product being shipped. 2 weeks, nothing! I sent them numerous emails and no one got back to me. It has been over a month going on two months and they still haven't respond nor shipped my products. I am so furious because these Asia base company uses their cheap prices to rip us Americans off. Please do not ever buy from these company, if you do, you'll be very sorry like I am!

I just got a little note from Rotita saying they are going to charge me three dollar handling fee per item because they had to send it to the warehouse. That is how they are making money! Do not order from them. They do not send your order in a timely matter, and when you cancel they charge you this fictitious fee of $3 per item! Scan artist.

This website is absolutely disgraceful! Took approx 5/6 weeks for 2 items to arrive... 2 dresses, which are of very poor quality and so I began contacting them about the return process. They say they will reply within 24 hours but it took about 8 days to get a reply & I have 3 different 'ticket' communications going with them. They basically will do anything to try and retain your money... offering 60% return, giving credit for buying new items, suggest selling your new items online or gifting them to friends! They are elusive in their replies and just copy and paste the same responses over and over! AVOID THIS COMPANY! I only wish I had read the reviews before buying

Please read reviews before you buy anything from this site... I am still waiting on my tracking number after 3 weeks. 3 emails no response.