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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

District of Columbia
1 review
8 helpful votes
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Very questionable
April 14, 2015

I recently placed an order for a fringe bathing suit and after reading the reviews, I wish I hadn't. Also they been sending me ads every day and today I noticed that some of the pictures of their merchandise were cropped pictures of Keyshia Kaoir and one of Draya Michele, which I know for a fact these rich women are not ordering from this cheap site.

Date of experience: April 13, 2015
Maryland
1 review
5 helpful votes
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Horrible!
April 14, 2015

Waited 2 weeks for clothes... they were Not even the clothes in the pics! No hem lines just cut! I cannot believe it!

Date of experience: April 13, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
I am customer service representative from rotita.com and i sincerely hope i can help you with the order.
If you are not satisfied with the items received or have any questions, please contact with us directly: http://www.rotita.com/support.php

Australia
1 review
12 helpful votes
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I find it disgusting the quality of the dress! Don't buyanything from ROTITA.COM. The photo was not even near the one I received today considering it took forever to come and wasn't true to size. I ordered the medium size and didn't even fit on me and the length was too short! Considering I'm a size 8... Do not waste your money or not even attempt to buy any of their clothes. Very disappointed! I'm even reluctant to rate 1!

Date of experience: April 13, 2015
France
1 review
11 helpful votes
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If you have been scammed by this online retail company called Rotita, report the issue to Paypal's Resolution center. You can still do this even after three months of purchase and Paypal can help you get your money back. I love Paypal for this. Even in the case where they force a partial refund in you Paypal can help you get your full refund. So if you paid with Paypal dont let Rotita scam you.
If you did not pay with Paypal report to your bank ASAP and see if they can do anything about it.
Please join and post your experience on our FB page so other can learn about this company and not buy from them
https://www.facebook.com/rotitaisfraud?ref=hl

Date of experience: April 13, 2015
Texas
1 review
5 helpful votes
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Reading these reviews scare me i go on vacation in less then two weeks if Anything is wrong with my order me and this company will have issues. I dont Play with my money!

Date of experience: April 12, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
May i know the exact problem of your order?

Texas
1 review
4 helpful votes
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I ordered a swimsuit beginning of March because i was attended panama the same week i got married got an email with a "FAKE" tracking number and "CONTACT" number... Mar 26th thru 29 i was at the beach... still without the swimsuit i ordered from them for beach... get home still not there till april 7th or 8th smh i was stupid enough to believe that it was real so i couldnt do nothing but laugh with my husband about it... but one things for sure, i dont recommend them to "ANYONE" and "I" definitely won't be ordering from them "EVER" again!

Date of experience: April 12, 2015
Massachusetts
3 reviews
19 helpful votes
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I purchased 2 bathing suits and 2 dresses, expedited shipping. The website stated the items I purchased would ship in 24 hours. What could go wrong? I did not get my order for 2 weeks. Once received, the day after I returned home from my trip.
Bathing suit # 1 was ok
Bathing suit #2 top was way too large (XXL) and bottom could fit a toddler
Dress #1 WTF! The dress was supposed to be fitted. The top portion of the dress was too small. The bottom portion flies like a wind sock. The lace appliques that is supposed to be centered is on the right and not sewn properly with excess lace hanging, cheap/poor fabric. I could say more...
Dress #2 Does not look like the dress at all. I had to go online to look at the dress again. The material is itchy. Looks as if a piece of velcro was attached and pulled off.
The Grand fianle the dress shows my wooha. Has no covering at all which would be fine if I was a street walker.

Date of experience: April 12, 2015
Washington
1 review
6 helpful votes
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I ORDERED MY DRESS FROM THIS WEBSITE TOOK FOREVER TO GET A TRACKING NUMBER THAT DONT EXIST, THEN WHEN I RECEIVED THE DRESS IT WAS CHEAPLY MADE IN A SWEATSHOP IN CHINA NO TAGS THE WEBSITE SUCKZ CAUSE THERE IS NO CONTACT NUMBER ONLY A TICKET FOR ROTITA WHICH IS THROUGH EMAILS I NEVER HEARD BACK FROM THIS SITE WASTE OF MONEY

Date of experience: April 11, 2015
Kansas
1 review
8 helpful votes
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Do not buy from this site. I ordered 5 different clothing items including a jump suit. All of the fabric is very thin and the items are not made well. The shirt was coming apart at the seams and the dress looks like a cheap night gown. I tried to get a return ticket to return the items but i did not receive a response to the pictures of the items i was required to upload. Please ladies do not waste your money on this site. To submit my review i am required to give the web site one star but they do not deserve any stars.

Date of experience: April 11, 2015
California
1 review
7 helpful votes
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Horrible service!
April 11, 2015

I paid for express shipping two weeks ago and I still have not received my order the only way to communicate with them is through messages ive left my number four times asking them to call me but they keep sending messages after telling them I want a full refund like six times the finally gave a tracking number DO NOT WASTE YOUR TIME OR MONEY I normally read reviews but thought they had really great deals never will I do that again I don't think they should get a one star rating but I have to SMH

Date of experience: April 10, 2015
Washington
1 review
17 helpful votes
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So many bad reviews here, i was going to make a big order. Thank goodness i read all these reviews. I really think by the reviews that you are rcving it proves to you that ur business really has a problem. You really need to take care of this situation and from the looks of it your clothing is absoulutley nothing like the pictures... WHY WOULD YOU DO THIS? THATS IS CRAZY AND DEMENTED! If you can prove to me that you stand by your merchandise i will make a huge order. The clothing looks really good in the pic but ppl are posting something different. Need a response ASAP

Date of experience: April 10, 2015
GB
1 review
12 helpful votes
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Waited a month but expected that... the 2 dresses and the jacket looked very slightly similar to what was on their website, they were horrendously cheap looking and might have fitted an anorexec midget... biggest waste of money ever! Not even worth 1 star!

Date of experience: April 10, 2015
New York
1 review
11 helpful votes
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FIRST OFF IT TOOK FOREVER. AND THEN MY ITEMS LOOKS NOTHING LIKE WHAT I ORDERD. WELL ONE ITEM DIDNT. AND I WAS SOOO READY TO GET IT. IT ONLY TOOK LIKE A MONTH TO GET IT. BUT I GUESS YOU GET WHAT YOU CHEAPLY PAY FOR. SMH. THAT ONE JUMPSUIT WAS THE MATERIAL THAT I HATE, AND WAS TOO LITTLE. BUT ONE DRESS MADE THE CUT. WELL MADE AND THE MATERIAL WAS OK. IT WAS FOR EASTER AND I JUST GOT IT TODAY. NO MORE JUMPSUITS FOR ME OFF THIS WEBSITE.

Date of experience: April 9, 2015
Georgia
1 review
11 helpful votes
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Here I am thinking I got a great deal... it took two months to receive my items and I am very DISPLEASED UNSATISFIED and UPSET its not true to size and the size I asked for they were one size down. I usually read the reviews first but however this go round I took a chance and made a BIG MISTAKE this company needs to be SHUT DOWN. They are thieves and do a lot of false advertising DO NOT ORDER ANYTHING FROM ROTITA!
SINCERLEY,
UNSATISFIED AND UPSET

Date of experience: April 9, 2015
Illinois
1 review
6 helpful votes
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Poor
April 8, 2015

First it 2 months for my items to come after several attempts to get in touch with them a refund was basically out if the question. Then when I finally get my order. The items are poorly made, not true to size, and don't look like the picture. They use cheap spandex material. This is truly a lesson learned.

Date of experience: April 7, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
We have customer service department, if you have any questions with the items received you can contacted with us directly with this link: http://www.rotita.com/support.php
As for the deliver time, we have 3 shipping methods and deliver time depends on shipping methods used and the distance. Next time i suggest expedited shipping.

California
1 review
9 helpful votes
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I made a $100.00 purchase on line. It took 2 weeks for me to receive it. The clothes were awful terrible quality. When I contacted Rotita no one could chat with me. I had to wait 3 days for an e mail reply. They couldn't answer my questions which was where do i return the merchandise. They said I needed to take a picture of the items and send it to them? WOW. Plus too much time had passed. This is a scam... Beware

Date of experience: April 7, 2015
Florida
1 review
5 helpful votes
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Horrible!
April 7, 2015

Seeing all these review I was saying to myself god let them be wrong... but after I recieve the product... the material is soo cheap! It smells nasty! And nothing I order was the right. Size, I had gone to thirft shop my 50$ would be well spent! These people need to get of the internet and syop selling people rubish! Never again, rotita is not a good site to buy clothes or anything.

Date of experience: April 7, 2015
New York
1 review
4 helpful votes
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Bull$#*!
April 6, 2015

This is the most cheapest crap u can buy complete rip off and it took almost two months and I paid extra for fast delivery worst decision I ever made RIPOFF

Date of experience: April 6, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
We have 3 shipping methods with different deliver time, may i know your order number so that i can offer the information you need for you?
Our contacting link is http://www.rotita.com/support.php

Florida
3 reviews
23 helpful votes
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I just got an order of 3 rollers I purchased. First, let me say I found the same crap on eBay for 1/2 the price. It's typical Chinese crap. It looks nothing like it does online. Probably cost $2 to produce. The bad part about these people is that they don't send return labels, and the price to return the stuff is so costly. It's not worth buying at all! Sammy Dress is the same, as well as MayKool.com. Cheap, flea market clothing.

Date of experience: April 6, 2015
California
1 review
6 helpful votes
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I purchased dresses I had seen on other sites for a more expensive price and believed I was getting a deal. I paid & extra $9.99 to expedite the shipping to only get my clothes two weeks later. None of the items I purchased look like the photos. One of the mermaide dresses had a hole in the sleeve. If ever purchase from here again!

Date of experience: April 6, 2015