On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
GU
Rebdolls
Etiko
Hurley
Ashley Stewart
Berlook
Maurices
Forever 21
Dorsu
Haute Swimwear
Joyya
Rebellious Fashion
Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a swimsuit almost three weeks ago. Was told it would be here in 5-7 days. IM STILL WAITING ON IT. Where is it at? I've tracked it and it said it was still in China! If I don't have it soon I will be talking to my lawyer and resputing it at the bank.
WW**************
Tracking number: LN*******CN
Don't order from them. They false advertise. And when u reach out to them it takes more effort than u can imagine to understand why the website says one thing and what u order takes something different. Don't do it. I been waiting 5 weeks for an order. And what they told me exact. "Well good luck".
I ordered a dress. The dress i received was without a lining or a tag for care instructions, and size. The dress was also the wrong color and fabric. The dress i ordered was cream colored, i received a pink dress. Upon anticipation of the dress i purchased jewelry and shoes. Regretfully nothing matches the dress which feels like slippery pajamas. I will not order again or recommend the site to ANY of my friends or customers.
Dear customer
We are sorry for what happened.
Could you inform us the order no.? We are willing to help you.
Also you can attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you
Have a nice day :)
Ordered myself a prom dress of this website as it was the only place i could find it, worst choice I have ever made! The dress came after a month of ordering, it was also see through, not even a size that fitted even though its what they advised on their website. I tried to get a refund but they're telling me to pay $30 to send it back and then they will only refund 40% of it. - Worst service ever - DO NOT USE THIS WEBSITE!
Dear customer.
First, we apologize for what happened.
Second, could you please inform us your order number? Also you can click http://www.rotita.com/support.php
To contact us.
Please no worry, we are willing to help you solve the problem.
Ordered 5 items from this company only 2 any good yellow lace dress lining that short you could see my bottom. Top that was supposed to be fits all is way to tight and one dress looked disgusting on. Wish I had of read reviews before I purchased. Refunded a small portion of my money as credit bought a top for my daughter but will never use them again.
Dear customer,
We are sorry for any trouble and we totally know your feeling.
Please take it easy to contact us http://www.rotita.com/support.php
Attach the photos of the items you received and the order no.
We will reply you asap.
Thanks a lot
I've ordered a jumpsuit for 10$ paid fast shipping for a party 3-5 days still haven't received my outfit it's the 10th day can't get untouched with anyone and will surely report them to business bureau how u sell $#*! and don't have a contact num that works I'm shopping in great glam frm now on my clothes always ontime with them
Dear customer
We apologize for this matter.
Could you please tell me your order no.? Or you can contact with us by clicking http://www.rotita.com/support.php
Then we will check and reply you in 1 working day.
Take it easy to contact us directly.
Thank you
Order a oversized jumpsuit in a large got the item and is fits my daughter and she's a size small and it still wasn't oversized. I knew I was ordering a cheap item but this was a mess. They had the nerve to offer me a $5.00 refund and I paid $20.00. I donated that mess to Goodwill.
Dear customer.
Terribly sorry for what happened.
Could you please inform us the order number? Then we will check for you.
And also you can give us your measurements, we can make a comnparison for you.
Please contact with us http://www.rotita.com/support.php
We will reply you in 1 working day.
Thank you :)
My wife religiously buys from this site and gets good stuff that is fashionable for a good price. It arrives in about a week. She always says Americans are fashion challenged and she never finds anything in the malls that come close to what she finds here. Don't worry Rotita if you see a few bad reviews, I am sure there would be some people that is pissed off about the process even if you gave them the cloths.
Well from the reviews and from what my sister has told me. I'm glad I haven't ordered. I would just pick what I like and have my friend to make it for me, this is sad and the shipping cost more than the item... WTF! O HECK NAW never my sister dress had a hole and too small its made for only Asians
Dear customer.
We apologize for what happened.
Could you please inform us the order number? Then I will check for you.
Also you can send us the pictures about the item damaged. We will help you solve the problem, ok?
Please feel easy to contact us http://www.rotita.com/support.php
Thank you so much
The dress doesn't look anything like the picture, but I surprisingly put it on and it was very pretty, however, I couldn't zip the back up. It was a nice dress however and even though the dress looked crumped-up, it didn't look that bad. I think the material will match the price, as the prices are cheaper, the material won't be great. Over it is all good, but I do not like the fact that the dress didn't really look like the picture.
Okay So I Ordered a 2 piece dress and was scared i wouldnt get it or that it would be messed up, so i waited about 2 1/2 weeks and my order came. I got happy but was nervous because of the bad reviews. I opened my package and my dress was very nice. The things i didnt like was how the undergarments were shown and how the material was for the top piece. I only tried it for the first time just to see if these comments were right. Well i can say i got my moneys worth and its a nice piece but it could have been better. Dont let these bad reviews scare you. I am over all satisfied because i didnt think i would get anything back. So for my first try i am happy as hell they didnt take my money and run lol. NOW i aint saying ill come back and shop because i feel i got lucky and this was not the correct website i was originally supposed to order from but it was okay. Good luck ladies i hope this helped you out.
Don't by it a scam the clothes is like a student made it in class it doesn't look nothing in the picture I am so disappointed and I can get my money back it took a month for me to receive the item that came from CHINA!
Dear customer. We are sorry for what happened. Could you please tell us your order no.? Then we will check for you. Also you can contact with us directly by submitting the ticket. Please click http://www.rotita.com/support.php
Im more upset with myself because I always do the research when ordering online but I failed myself I graduate in 4 days ordered a beautiful graduation dress and have not received my order. Thats when I atumbled upon the reviews and I feel like I'm better off going somewhere else...
I had ZERO idea that I was ordering from freaking China. Obviously their sizes are different from American sizes. I order an item and did not fit. The site is refusing to give me a refund and they are avoiding my question regarding where on the site it says that we ( the customers) are ordering from china? The shipping costs more than the item itself. COMPLETELY RIDICULOUS. Never again, and I will go on media about this site. This is how they make their money by lying to the customers.
Been emailing them back and forth and the idiot tells me that I can either give the item that I bought away as a gift or resell it... what the $#*! is that!
I ordered a beautiful black dress for prom & paid for fast shipment. Waited three consecutive days to finally receive the dress & it was nothing like the picture! Never ordering from Rotita again, & don't recommend this site to anybody!
I am not happy with you, because you sent me a cheap dress and doesn't look at the dress that I order
Dear customer,
If you are not satisfied with the items received, you can send us picture of that, we will help check it and then offer a better solution.
Contacting link is: http://www.rotita.com/support.php
W**************
Here's my order number. Now where is my item? And please stop sending me auto message. What i need is an answer when will i receive the dress! That will be used for a wedding! I ordered it over a MONTH now! I HAVE SENT THREE TICKETS ALREADY. I CANT CALL YOUR NUMBER, LEFT MESSAGE ON FACEBOOK, SENT EMAIL, ALL OF THIS I DID BUT I HAVE NOT RECEIVED MY ITEM YET. YOU SHOULD HAVE INFO ON UR WEBSITE THAT TELLS US THAT IT WILL BE SHIPPED FROM CHINA! NOW ITS TAKING TOO LONG. I MIGHT NOT RECEIVED MY ITEM AND I WILL REPORT YOU ALL TO BETTER BUSINESS BUREAU.
Dear customer,
I tracked it for you and the order was delivered yet, tracking report is http://www.17track.net/en/result/post-details.shtml?nums=RH177897817CN
This company and all the other names it goes under are rubbish. Cheap, nasty clothes. They don't despatch within time scales stated. Refunds are difficult to get and you never get a full refund. My dress arrived damaged and the damage was right on the front of the dress and there was no way when it was packed that it could not have been spotted.
I really don't know how this company/companies are still allowed to trade on the Internet.
BEWARE - don't buy from them!
ROTITA clothes is rubbish. My cousin bought two dresses from them a couple of days ago, when she received her delivery, she was in tears. The dresses were nothing like what shows on the site. We are both very disappointed with the poor quality.
DO NOT BUY ANYTHING FROM ROTITA, THEY TAKE YOUR MONEY AND SEND OUT A BAG OF ABSOLUTE RUBBISH. ONE OF THE 5 THINGS I ORDERED WAS NOT EVEN FINISHED BEING SOWN TOGETRER. THIS SITE NEEDS TO BE CLOSED DOWN. I COMPLAINED TO THEM AND THEN THEY, TRICKED ME BACK IN SENDING THEM THE STUFF AND NOW HAVE NOT GIVEN ME BACK MY MONEY. SO ALL IN ALL THEY TOOK ME FOR £88.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amanda walls，
Sorry for you waiting.
We checked that you chose flat rate shipping, it is free but slow. Because it used post office do the shipment. And we tracked for you, please see below.
2015-05-14 03:53, KANSAS CITY, KS 66106, Arrived at USPS Facility, Your item arrived at our USPS facility in KANSAS CITY, KS 66106 on May 14,2015 at 3:53 am. The item is currently in transit to the destination.
We hope that you could wait a few more days to get it. Thank you so much