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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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"I was buying the dress and when the dress comes up, it's just the same as the display on the site with the best quality material.
This store was giving me great experience of shopping. They have an updated collection, never been so oldish in this store. The customer support service was very nice and very responsive. Fast in delivery.
I bought a dress from rotita to use for our event party the dress was really beautiful a I think am gonna order it again. Thank you for the smooth an fast transaction keep it up!
I recommend this store to my best friend and she was satisfied too
"

Date of experience: August 4, 2015
New York
1 review
0 helpful votes
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I like buying clothes on Rotita. I've ordered multiple products from the site and have had no issues. It takes a little bit of time for the products to reach their destination, but I would say it's worth the wait. My clothes from this company all fit great and I've only had to return something one. When I did return it, the process was easy and I got a full refund. I'd recommend Rotita.

Date of experience: August 4, 2015
Washington
1 review
0 helpful votes
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Brilliant service, fast shipping and good quality. I'm very happy with my order, i ordered over £50 worth of clothing and was a bit dubious as I read a bad review, but I don't really listen to bad reviews if there are some good! I'm glad i went with my instinct because my order was shipped within 4 working days and the delivery was pretty quick! For each step the customer service advisors were very helpful and answered all of my questions. I'm very happy I went with my gut as the clothing was fantastic for the price I paid. I will definitely be ordering again soon.

Date of experience: August 4, 2015
California
1 review
0 helpful votes
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I am so happy with my purchases from Rotita. I have bought from them multiple times now and I am more than satisfied every time. I recently bought a burgundy lace dress, which is beautifully detailed and fits great. It was perfect for the occasion I bought it for and I got so many compliments on it! They have a great selection of clothes, jewelry with all different styles. The prices are great and the quality of the clothing is outstanding. I haven’t had any problems with Rotita and will continue to shop from them. I couldn’t be happier with this site and would highly recommend!

Date of experience: August 4, 2015
California
1 review
0 helpful votes
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I knew Rotita from my friend
August 4, 2015

"All in all, I am very satisfied with Rotita. I will not hesitate to buy other dresses or clothes, because rotita has a wide array of good collections at a good price! I will recommend to my friends who want to buy clothes online.
I would like to recommend it to anyone.
"

Date of experience: August 4, 2015
Norway
1 review
0 helpful votes
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I just had a great experience at Rotita.com... I would like to share the experience. First of all the rotita.com is gaint among all the online site related to the fashion,, They provide best customer service with the great price. If u shop the items from Rotita, u will be shocked to know that the same is available at the market or at any other site with the much greater price. So the best idea is to shop from Rotita.com. Variety of product and its quality is their aim so online shopper if u r searching for fashion related products please have an experience with rotita.com atleast once!

Date of experience: August 4, 2015
Arizona
1 review
0 helpful votes
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I highly recommended this is an amazing website, and the best place to shop for clothes online! Not only is it one of my favorite places to shop, it also has the lowest prices and the best deals imaginable. One-day i have purchased many floral sweaters and I love all of them. And my family all member love also, They are made out of high quality material, and so much stylish dress, there are all cloth clour so much bright and attractable.if anybody visit this side i hope they are like to this all element, if you don, t trust me so please visit this side and purchase any clothes. I again tell you everybody this is really good website.

Date of experience: August 4, 2015
Washington
1 review
0 helpful votes
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Good fabric
August 4, 2015

The fabric is very soft and high quality. All Rotita's clothes are fun and stylish though, and at a really affordable price! The quality was amazing and the design is stunning. It's great how I could get such beautiful products for a cheap price. I will be sure to order from them again.

Date of experience: August 3, 2015
Florida
1 review
2 helpful votes
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Worse experience i ever had. Order took long and when it finally arrived nothing fit. I wear a 10/12 and ordered large and extra large. NOTHING FIT. Material is thin and cheap looking. Im ashamed to even give this garbage to anyone. This is first and last order.

Date of experience: August 3, 2015
Rotita R. Rotita Rep
over a year old

We are sorry for that.
Our item is Asian size, which is smaller than that in your country. We usually suggest that choose 1-2 size up. We are sorry for that the items do not reach your expectation. If quality issue, please take photos of the items you received to show us the problem, we will check for you and apply the best help for you.
You can contact with us by submitting the ticket http://www.rotita.com/support.php

Florida
1 review
1 helpful vote
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Still waiting
August 4, 2015

Ordered on July 22 and have not received item. Can not be found according to the tracking record

Date of experience: August 3, 2015
Rotita R. Rotita Rep
over a year old

Terribly sorry for any inconvenience.
Could you inform us the order no.? Like WW1507240656155122
We are willing to help you.
Also you can tell us your registered email or name, we can also try to find the order information.

Maryland
1 review
1 helpful vote
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Shirt arrived, not like the picture, EVERY FEMALE IS NOT A SIZE O. I wear a size 8. Ordered a large the joke was on ME. NEVER EVER EVER EVER BUY FROM THEM.

Date of experience: August 3, 2015
Rotita R. Rotita Rep
over a year old

Terribly sorry for any inconvenience.
Could you inform us the order no.? We are willing to help you.
Also you can attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php

Georgia
1 review
1 helpful vote
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I ordered a skirt 11 days ago and it still is not here I order a shirt from a different site the same day and it came last week. This is ridiculous I need that skirt by Wednesday and I am heated. It should never takes that long

Date of experience: August 3, 2015
Rotita R. Rotita Rep
over a year old

We are sorry for you waiting.
We tracked for you, please see below
2015-07-31 20:52, FLUSHING, NY 11351, Departed USPS Facility, Your item departed our USPS facility in FLUSHING, NY 11351 on July 31,2015 at 8:52 pm. The item is currently in transit to the destination.
The post office sometimes is slow. Please wait one more week, thank you so much for patience.

New York
1 review
5 helpful votes
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Awful
August 2, 2015

You can tell all positive reviews were written by people who run the site because it is not in coherent english. It took over a month to get a shirt. Awful quality and looked nothing like the picture. Pay the extra $5 and get it from an American site that delivers within the month. I tried to call their customer service line but it goes Straight to voicemail. Don't waste your time.

Date of experience: August 2, 2015
Rotita R. Rotita Rep
over a year old

Hello,
Terribly sorry for the confusion
Could you inform us the order no.? We are willing to help you.
Also you can attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you

Texas
1 review
6 helpful votes
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Horrible...
August 1, 2015

I order a couple of pieces from Rotita, both pieces were cheap, poor quality & did not at all look like they did in the advertised photo. The sizing is wrong, I know I wear a medium/10, & that's what I chose on the site. Before receiving the order I was stupid enough to place another order. Once I received the first order I immediately asked for a refund just to have to go back & forth with the jerks about my money. THEY want to charge $3 per item to cancel & my order had not been processed nor shipped. I asked them to cancel it, but they continued to email me back & fort & I still have not received a refund AND I don't have the order. I'm assuming they think they can keep my money and the order! They can keep those cheap clothes, whatever I have to do... THEY WILL GIVE ME MY MONEY BACK. HORRIBLE CUSTOMER SERVICE.

Date of experience: August 1, 2015
Rotita R. Rotita Rep
over a year old

Hello,
Sorry for what happende.
We have cancelled your order already.
If you want refund, we can do it immediately. Please advice.
Thank you

Canada
2 reviews
1 helpful vote
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Poor Quality and Fit!
August 1, 2015

My daughter and I both both many items in separate orders and followed the sizing. ALL the items did not fit and were poor quality, NOT at all looking like the models that wore them. The material even was cheap. To send them back was going to cost almost $100 each which is ridiculous and not worth it. First we paid for express shipping which was anything but express, then all of our items to Canada were sent via the USA so we ended up getting charged an import duty fee from DHL to pick up the packages which was another $25 each. All in all I would NEVER recommend them or their clothing as it is all crap. I was told if I provided the waybill numbers we would each get the import fee back. I received mine after 5 months but my daughter will only get half and that is after 7 months of emails back and forth. Though they did give my daughter half back, there would have been NO IMPORT FEE had they NOT delivered via the USA so in response to what the Rotita person replied makes no sense. Had they delivered directly this wouldn't have been an issue AT ALL plus I had already been promised months ago we would BOTH be reimbursed for the total import fees paid!

Date of experience: July 31, 2015
Rotita R. Rotita Rep
over a year old

Hello, we checked this matter for you.
And we applied refund for you the half, please wait 1-2 working days.
According to our site, the buyer is responsible for the fee during the shipment.
Hope you could understand, thank you

KR
1 review
0 helpful votes
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Efficient Service
August 1, 2015

Today I have submitted a request on rotita.com. The problem is that I need my order soon, and I don’t know where my order is. So they told me they are processing my order, if I need the order soon, they suggest me changed the shipping method for expedited shipping. Thanks for the efficient service; I receive my order on time.

Date of experience: July 31, 2015
California
1 review
0 helpful votes
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Everything is good
August 1, 2015

I purchased a Black White Long Sleeve Striped T-Shirt from Rotita.com. I got the delivery as mentioned, delivery and product was fine. I've gotten compliments on how stylish this dress looks. Support service is very good. I’m planning to buy a few more for gifting later to my cousins.

Date of experience: July 31, 2015
California
1 review
0 helpful votes
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Worthy price
August 1, 2015

I had a wedding to attend over the summer and ordered four dresses from Rotita. I spent less than $100. WOW! If I went to a department store, I probably couldn't even get one fashionable dress for that price! I would absolutely do business with them again soon.

Date of experience: July 31, 2015
California
1 review
0 helpful votes
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Good online stores
August 1, 2015

Rotita is one of my favorite online clothing stores. I didn’t really expect much the first time I ordered something because of the price, but I was pleasantly surprised by the quality. Since then, I’ve ordered from here more times than I can count and I’ve never regretted a purchase.

Date of experience: July 31, 2015
South Dakota
1 review
1 helpful vote
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Shipping on time
July 30, 2015

I need to get this item after 8 working days from the days I purchased. So they told me that I should choose expedited shipping, because they need 1-4 working days to process the order before shipping.

Date of experience: July 30, 2015