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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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Although this coat was not as big as I would have liked it to be, it is very comfy and stylish. It still fit perfectly. I love it!
I gave this like a present to my friend and now everyone want it! The material is great and there isnt flaw. Love This Shirt! The Fit is great!
The dress is just perfect as how I expected, and very elegant. Now I feel even more excited to wear it on my birthday party and my friends also like it very much, it was a pleasant shopping experience.
The dress was exactly as picture and description. I was concerned about the fit since I did read some bad reviews on other sites. You need to purchase one size bigger than your normal size since it is the Asian size.
Though the style is simple style, the lace on the dress makes the dress gorgeous. I recommend the dress to my friends and families. All of them asked where I purchased it. I think you will receive more orders from my friends and families.
Your website is so professional. I was a little worried about buying my dress online. It was really risky. But I rested assured when I knew that I could track my order till it was shipped to me.
You have provided me the best dress I have ever saw. The dress looks very well on me. It fits my body very well. I will buy more from you guys.
I read all of these reviews and even after reading I still ordered because I fell inlove with a certain top. I ordered and had my stuff shipped on the 28th of October. Since then it has stated that it is still somewhere in China as of November 3. I ordered this with plenty of time for it to come in as I am planning on wearing it for November 20. I am extremely upset and cannot get ahold of anyone to fix the problem. Future possible buyers, please take the negative reviews seriously.
Do not shop on this website its a complete sham, virtually impossible to get a refund through the way they have set up their terms and conditions.
I paid an extra £5 for "standard deliver" which they said would reach me between 4 and 8 days, its now day 20 and I still haven't received anything.
The tracking information doesn't even work properly and when I contacted customer service they said "just wait a few days as standard shipping is slow sometimes." My thought is why lie about how long it takes then? They would get far less complaints if customers knew what they were getting into.
Rubbish website and I bet my clothes don't even resemble the picture!
Hi Sarah,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Oct 28th, during 24 hours after you made the payment. But it’s delayed in the transit, we sent by USPS, which is not in charge of us. We tracked and found that it’s delivered already. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day, we will resolve it ASAP.
Best Regards,
Rotita Customer Service
My husband give it to me as birthday gift, totally love it and I wear it to date my husband, I know he loves how I look on this dress. Thank you.
I received my dress in timely and couldn't wait to try it on, it fits wonderfully except that it’s a little loose in the rib cage area, which is actually ok since I wear a corset which can give show slimmer waistline.
The necklace is very beautiful and simple. Exactly what I expected. It works perfectly with my dress and accessories. The quality of the necklace is outstanding!
I buy the dress for my birthday party, the shipping was super fast and it arrived in 3 days to Australia NSW. Thanks a lot
Red is my favorite color and the color of the products is just as beautiful as the picture.
I have bought products in this website for many times, the quality of the goods is very good and beyond my expected.
When I open this website, the design makes me feel very well and I have the desire to go on shopping.
I still have not gotren my order. My birthday is November 20th. And it still says unshipped. There is no way to get in contact with anyone.
Hi Laura,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
There is a processing time of 1-4 working days, glad to tell you that your order was sent out already. I guess you have received a shipment notice, please try to track online.
Please contact with our customer service by a ticket, and we will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I ordered two hoodies on Monday and they said to allow them 1-4 days to process and ship. It has been 6 days now and my order status say Confirmed, Paid, and Unshipped. I don't understand how they could take my money for the items IMMEDIATELY and not ship my items in the 1-4 day period that they said they would. I just want ALL my money back right now. I've been emailing them, getting "tickets" and so far no one has responded.
Hi Jane,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
There is a processing time of 1-4 working days, please understand and if you want to cancel, that’s accepted; we will send a full refund then.
Please contact with our customer service by a ticket, and we will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I purchased an off the shoulder tunic in a grey color. When I got my item it was a midriff cut off, thight sleeved, crew neck shirt. I emailed thinking I had gotten the wrong item by mistake after SEVERAL days of going back and forth because their site wouldn't allow my picture upload, it finally went through only for them to tell me "i have send your photo to check, they told us that they ship the correct item, our price is so cheap, so it is not so perfect like some expensive item" So you get what you pay for I guess and by that I mean a totally different item then what you wanted. Just such a disappointment. I will not be purchasing from them ever again because who knows what I'm actually getting!
Hi Heather,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I like this dress it fits well, outstretched and it feels good on my skin. Everyone love the dress it went well with my heels. Tuns true to size. Fits perfectly. The Dress Was EXACTLY What Was Described! Great Fit.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kaitee,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Oct 28th, during 24 hours after you made the payment. But it’s delayed in the transit, we sent by post office because you choose flat rate shipping, which is not in charge of us. We tracked and found that it’s still on the way. We would like to offer a big bonus, to save your loss.
Our customer service will always reply in 1 working day, we will resolve it ASAP.
Best Regards,
Rotita Customer Service