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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

KR
1 review
0 helpful votes
Follow Eloise N.
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Perfect Vintage style and fits well.
November 13, 2015

This is a Perfect Vintage style dress. Fits wonderfully, The fabric is soft and flows well. The only down side is I didn't purchase every color the first time I ordered. And better than the photo

Date of experience: November 12, 2015
KR
1 review
0 helpful votes
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Great size beautiful dress
November 13, 2015

Dress fits amazing. I ordered it for a wedding and was so happy with the way it looked when I put it on. Great size beautiful dress, light weight fabric doesn't sit like in photos but still look beautiful.

Date of experience: November 12, 2015
KR
1 review
0 helpful votes
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Fits well and pretty color.
November 13, 2015

Pretty dress! Fits well. The green color will be great for the holidays but in the meantime it's still a nice dress I might try to wear to work. The length is just below the knee which I really like. The back is a pretty scoop, and the belt has fun buttons in the back.

Date of experience: November 12, 2015
KR
1 review
0 helpful votes
Follow Hamilton F.
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Love the illusion it gives!
November 13, 2015

The only downside to this dress is that the material is a little thin, but overall it is a beautiful dress to wear. I love the slim illusion it gives. Very comfortable to wear. It actually gave me the illusion of having a narrow waist.

Date of experience: November 12, 2015
KR
1 review
0 helpful votes
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Form Fitting
November 13, 2015

This dress fits to your body type and will show all curves... These are my sorority colors- Z-Phi! Lol... I cant wait to wear this to one of our events. Very stylish and comes to the knee... a classier freakum dress

Date of experience: November 12, 2015
KR
1 review
3 helpful votes
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Nice Dress
November 13, 2015

Nice dress like everything Rotita sells I should have ordered a Small size because in my opinion it runs a little big i'm actually a medium size and it fits a little loose but other than that it is a nice dress..

Date of experience: November 12, 2015
KR
1 review
0 helpful votes
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In Love
November 13, 2015

Let me count the ways I love this dress. Don't have the time right now but I love the fit, the design and the feel of this dress. Just note you need decent underwear to wear with it

Date of experience: November 12, 2015
Hong Kong
1 review
1 helpful vote
Follow prema t.
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It arrived in perfect, clean condition. Seems to be pretty well made even though the sheer fabric is kinda delicate. The cat head covers my size A chest with just a little side cleavage peeking out. Will probably wear it without a bra underneath and just wear skin tone pasties. I'm 5'2 and 110lbsand the size small fits just right. The skirt part has three layers. A silky first layer, then some tulle, and then the outer fabric to add a little volume. Bow is attached with a pin so it's removable.

Date of experience: November 12, 2015
TW
1 review
1 helpful vote
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So many people came up to me and said how great l looked. They all asked ''where did you get your dress from", they loved the style, color and fit. I got so many form the guests. Great service I would certainly have no problem doing business with Rotita again and recommend to friends.

Date of experience: November 12, 2015
New Jersey
1 review
4 helpful votes
Follow Kiana F.
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I ordered 5 different items only 4 came. They refuse to send out my 5th item. There excuse is its too small and it will get lost. That this happens ALL the time. They are offering a refund but I want my product that I paid expedited shipping for. They are not offering to refund my shipping. They have a horrible business practice. Do not order a thing from them! None of the items look the same in person and they just might leave stuff out and blame you for it! Other companies would have sent it out right away! BIGGEST MISTAKE was ordering from Rotita!

Date of experience: November 12, 2015
Rotita R. Rotita Rep
over a year old

Hi Kiana,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have checked the shipping list and found that all items you purchased were sent out, including 3 pieces of jewelry and 2 clothes.
If there is any item missing in the package, we will send a refund in full.
Please contact with our customer service by a ticket, and we will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

North Carolina
1 review
0 helpful votes
Follow L N.
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Size is way off
November 12, 2015

It's unfortunate I have to send/ receive responses from Rotita here and not from their website, when I let them know the size was wrong on all 3 items I purchased over a week ago. I am a size 18, and ordered XXXL sizes just to be safe. After waiting over a month for them to arrive, I could not even get one leg in the 2 pairs of pants/shorts that I got and the top was way too small. I had a friend over who is a size 10/12 and they fit her perfect! Rotita, I would like my money back plus the amount to ship these items back to you. It's already been over a week since I initially emailed your website informing you of this, with no response.

Date of experience: November 12, 2015
Rotita R. Rotita Rep
over a year old

Hi L N.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
If you choose flat rate shipping, your order will be sent out by post office. The tracking information is updated slowly. Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.

Please contact with our customer service by a ticket, and we will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
2 helpful votes
Follow Camilla M.
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I have emailed you on various occasions with no reply!
I ordered 50£ worth of dresses over a week ago and paid for fast shipping!
Order Number: W**************

Please email me back so I know where these dresses are these are for my birthday!

Date of experience: November 12, 2015
Rotita R. Rotita Rep
over a year old

Hi Camilla,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
There is a processing time of 1-4 working days, please understand and your order was sent out. I guess also receive a shipment notice, please track online.

Please contact with our customer service by a ticket, and we will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
1 helpful vote
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Awful
November 12, 2015

This Is full of reviews by rotita staff to hide the terrible customer service. I paid for fast shipping and insurance and the items took two weeks to come arrived in a damaged bag with holes and the items were embarrassingly bad. I have been emailing back and forth now for two weeks nearly every day and I still have not been given a return address they have now offered £18 when I spent over £90 I have never been so disgusted with a business in my entire life.

Date of experience: November 12, 2015
Rotita R. Rotita Rep
over a year old

Hi Lauren,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Would you please help me and tell me the order number or item sku number? In this way, I will easily found out the problem and correct the wrong information.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.
Best Regards,
Rotita Customer Service

KR
1 review
0 helpful votes
Follow madelines s.
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First of all, I have to address the shipping. It comes from China, the description is on the website and my order came to me in one week-for free shipping I believe its great. My tracking number wasn't fake, and I was able to track my order online with no issues. You have to sign for the package, but I wasn't home so DHL left the slip for me to sign and hang on my door in case I wanted for them to leave the package without me being there, so no problem there either.

Date of experience: November 12, 2015
Hong Kong
1 review
0 helpful votes
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I bought a pair of Multi Leggings. They got to me very quickly. I love how soft they are, and the print. I will order from them again.

Date of experience: November 12, 2015
Hong Kong
1 review
0 helpful votes
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The only thing I did not like is that the neckline is much higher than it looks in the picture. I wish it'd been a "scoop" neckline like it looks, but I'm keeping it anyway.

Date of experience: November 12, 2015
Hong Kong
1 review
0 helpful votes
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This dress that i bought is very good.
November 13, 2015

It comes with tiny panties, which I didn't expect. :) However, the bottom of the dress is quite transparent, so I had to put stockings underneath so I would look decent. It fit me really well, and for its price this a very good deal!

Date of experience: November 12, 2015
Japan
1 review
0 helpful votes
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The material is very beautiful as usual.The style and design is very unique and amazing.The fitting was perfect. Customer service and delivery were spot on as always. I will continue to recommend friends and families to Rotita.

Date of experience: November 12, 2015
Japan
1 review
0 helpful votes
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Will order more
November 13, 2015

It was my first purchase in Rotita, I enjoyed the request came well packaged and came exactly what I ordered. I will buy more often, you have many product choice and I like that a lot.

Date of experience: November 12, 2015
California
1 review
0 helpful votes
Follow Maysell S.
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Sophisticated
November 13, 2015

Love this piece wore it for my birthday Monday and got many compliments comfy, cute for very reasonable price.The dress is really lovely and it fits me well.

Date of experience: November 11, 2015