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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
1 review
4 helpful votes
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AWFUL
November 26, 2015

PLEASE DO NOT BUY ANYHING FROM THIS SITE! You'll be wasting your money. The dress I received was made of very cheap material and looks nothing like the picture on their site. When I complained to Rotita they said; ''you know, the price of our products is quite cheap, so it's maybe not perfect". Selling products for less doesn't give them the right to lie to and deceive their consumers. Their customer service is non existent and I'm disgusted by their attitude.

Date of experience: November 26, 2015
Rotita R. Rotita Rep
over a year old

Hi Hibo,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

California
1 review
1 helpful vote
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Very warm and the material
November 26, 2015

Super cute kind of an odd fit in the crotch area but still comfy and cute. I love it! Very warm and the material is so soft and nice! When I seen these I had to have them! They look so cozy and will be perfect for this winter!

Date of experience: November 26, 2015
Washington
1 review
1 helpful vote
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Good Customer Service
November 26, 2015

Thanks for the customer service of the online shop. I am afraid that I can't get my order on time. But they help us to change the shipping method and send me the tracking number and tracking link, now i get the parcel on time.

Date of experience: November 25, 2015
Washington
1 review
1 helpful vote
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Stylish Yellow Jacket
November 26, 2015

I am so impressed with this jacket! I love the asymmetry of it and the color and everything! I typically wear a small, but I ordered this jacket in a medium and it fits great. I took a picture to show it more closely. Anyway I love this jacket and I can't wait to for it to get cold enough to wear it!

Date of experience: November 25, 2015
Washington
1 review
0 helpful votes
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Just Awesome!
November 26, 2015

I'm pretty excited to get this jacket! Usually size s of Rotita fits me pretty well, which is hard because I'm pretty small. I know it probably won't look like an expensive leather jacket, but the design is very nice and if it fits well I think I have made a good deal. Prices as always, just awesome!

Date of experience: November 25, 2015
Washington
1 review
2 helpful votes
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Extremely Happy :)
November 26, 2015

I was very happy with the jacket, it was a tiny bit bigger on me than expected however I love the way it looks on me and it keeps me very warm. I have worn it for months and it is still in excellent condition.

Date of experience: November 25, 2015
Washington
1 review
1 helpful vote
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Flattering Style
November 26, 2015

Very nice, Thin PU but can expect much for the price. Fully lined. Perfect fit lengthwise for me but I have short arms hence need to shorten sleeves. Even though it says one size still make sure that it fits your actual measurements.

Date of experience: November 25, 2015
GB
1 review
3 helpful votes
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AVOID LIKE THE PLAGUE!

Quality of product is terrible and thin, it is in no way "fitted" as the website image suggests and material is completely different. I even sent a picture of the item and they checked it was what I ordered and it was even though they agreed it looked nothing like what I ordered.

Has taken a total of 20+ messages over 10+ days through going back and forth and all they seem to be willing to offer is 30% refund or I have to take time out of my life to take it to the post office and pay for it to be sent back to China!

Do not be fooled by this company, they are cheap items and nothing like what the website depicts. The "good reviews" are clearly fake and not real purchasers.

All I want is my money back and they make life extremely difficult. It is not the money itself, it is the principle that they think it's ok to send me a shocking product and offer 30% refund and it will be ok. I have already explained the dress is not even fit for the trash or as a rag so why would I be ok with spending £12 on it (after 30% discount).

They should be taken to court/banned from trading in the UK as they are clearly breaching the UK trading standards and law.

DO NOT WASTE YOUR MONEY, YOU WILL REGRET IT!

Date of experience: November 25, 2015
Rotita R. Rotita Rep
over a year old

Hi David,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Florida
1 review
1 helpful vote
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Buyer beware!
November 25, 2015

Finally received package after 20 days however does NOT fit fits everywhere except length I followed measurements online to a tee now I have a useless piece of clothing

Date of experience: November 25, 2015
Rotita R. Rotita Rep
over a year old

Hi Aubrey,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out within 4 working days after you made the payment, during the period we promised. We tracked and found it’s delivered already on yesterday. Please try to track online.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

South Dakota
1 review
1 helpful vote
Follow Sabree z.
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Fit well and are super cute
November 26, 2015

These leggings fit well and are super cute, I love the pattern! They are very comfortable and soft. They are a little snug but would fit a person that is medium to large in US measurements.

Date of experience: November 25, 2015
California
1 review
0 helpful votes
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POOR QUILITY
November 25, 2015

BE AWARE OF THIS WE SITE http://www.rotita.com/ DONT LET THE PICTURES OF THERE CLOTHING FULL YOU ITS FALSE ADVERTISEMENT. THEY BLOCKED ME FROM FACE BOOK SINCE I WAS TELLING VERY ONE HOW THEY RIPPED ME OFF. ALL THEY HAD TO DO IS RETURN ME MY MONEY AND THEY DIDNT WANT TO SO I JUST WANT TO LEE EVERY ONE KNOW WHAT BAD SERVICE AND BAD CLOTHING THEY SELL!

Date of experience: November 24, 2015
Rotita R. Rotita Rep
over a year old

Hi monica,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Washington
1 review
1 helpful vote
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Nice Quality
November 25, 2015

I ordered a jacket and a pencil skirt on the same day. I received the jacket in a reasonable amount of time; the jacket is true to the picture representing it. Heavier than I expected it to be, but in a good way! It doesn't seem poorly made. It fits wonderfully. I’m very happy with this purchase.

Date of experience: November 24, 2015
Norway
1 review
2 helpful votes
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Amazing
November 25, 2015

Amazing jacket, light weight and true to size, perfect throw on and go jacket. I bought a size M

Date of experience: November 24, 2015
Washington
1 review
5 helpful votes
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Great Jacket
November 25, 2015

Love this fits nice arm length is great and I have long arms. Looks good open or zipped. Buy this jacket perfect for layering

Date of experience: November 24, 2015
Washington
1 review
4 helpful votes
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Nice and Long
November 25, 2015

The fabric was heavier than I had imagined, and fit large. But I had it tailored and work fine now. This looks like a designer brand coat, nice and long, light weight coat.

Date of experience: November 24, 2015
Washington
1 review
5 helpful votes
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Usually Things Do Fit.
November 25, 2015

This coat fit my friend perfectly. We are very happy with this purchase. Usually things do fit. And this coat was perfect. Thank you so much. At least this time I did not lose money. YAY

Date of experience: November 24, 2015
Washington
1 review
4 helpful votes
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It`s Nice
November 25, 2015

I loved it. It's so perfect me and my sister fight over it all the time. It goes good with anything! <3

Date of experience: November 24, 2015
Norway
1 review
4 helpful votes
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So soft and so warm
November 25, 2015

This coat is so soft and so warm and i will never want to take it off, the most important is that it looks very slim on me. Perfect.

Date of experience: November 24, 2015
California
1 review
2 helpful votes
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The product was nothing like the picture. I asked for a return and it's taken three weeks to get an RMA. This is after back-and-forth emails, totaling 19 in all. I asked several questions several times, and never once got an answer. You cannot call the customer service number since the only phone number they have is in China. Unless you want a severe headache, I would avoid this company for all purchases.

Date of experience: November 24, 2015
Rotita R. Rotita Rep
over a year old

Hi T P.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Sweden
1 review
2 helpful votes
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Shipping & Delivery
November 24, 2015

Rotita.com
Service is useless... DO NOT BUY ANYTHING THERE... I have orderd a dress on 30th of September today is 24th of November already and I still have not recieved my item.
I have sent them an email explaining everything but they do not care. I have asked for my money back but they said that i have to wait another month for my item to arrive. THIS IS A JOKE! Specially when on the website it says 7-15 days delivery... NOW i CAN SEE THAT THIS IA LIE! Now they are telling me to wait almost 3 months. 3 MOTHS? What normal website takes that long to deliver a dress PLUS THEY DO NOT WANT TO GIVE ME MY MONEY BACK!

DO NOT BUY ANYTHING FROM THIS WEBSITE BECAUSE IT WILL NEVER ARRIVE AND THEY WILL NOT CARE AND WONT GIVE YOU YOUR MONEY BACK!

Date of experience: November 24, 2015
Rotita R. Rotita Rep
over a year old

Hi Kalina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out within 4 working days after you made the payment, during the period we promised. We tracked and found it’s delivered already. If you don’t get it finally, we would like to resend or refund.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service