Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Katy G.
Unfollow Katy G.
Share Review
Report Review

Amazing Quality
December 1, 2015

This dress is really perfect for me and very fast delivery after order. Their customer service is great. It is so much easy to give order through website. The most impressive matter is that you will get the best quality product according with the catalog of dress and you have a lot of options because it is the huge collection of dresses. The price is also reasonable according with the quality.

Date of experience: November 30, 2015
Illinois
1 review
0 helpful votes
Follow Daviona P.
Unfollow Daviona P.
Share Review
Report Review

Great Deal in Affordable Price
December 1, 2015

Great deals always. This is my 3rd purchase from here and yes they made me happy and i thought i should publish a review. I want to talk about three major point i like most about them is they are fast in delivery. Great in quality and yes they got huge collection. Will use them again if they can maintain this quality

Date of experience: November 30, 2015
California
1 review
0 helpful votes
Follow Michaela Z.
Unfollow Michaela Z.
Share Review
Report Review

Best Store i have ever visited
December 1, 2015

I ordered 4 dresses and they were all amazing. I am so happy with them all - they look great! I received them promptly and without any problems. Even the after sales service was fabulous with prompt attention to my emails. I will definitely be using this site again. Thank you Rotita.

Date of experience: November 30, 2015
Arizona
1 review
0 helpful votes
Follow Fallon H.
Unfollow Fallon H.
Share Review
Report Review

Very Nice Experience
December 1, 2015

I ordered four dresses and that they were all superb. I'm thus pleased with all of them - they appear great! I received them promptly and with none issues. Even the when sales service was fabulous with prompt attention to my emails. I will be able to undoubtedly be victimisation this website once more. Thanks Rotita.

Date of experience: November 30, 2015
California
1 review
0 helpful votes
Follow Dhoha A.
Unfollow Dhoha A.
Share Review
Report Review

Rotita is excellent
December 1, 2015

I had a slight problem with my order and I emailed Rotita and they responded immediately and resolved the issue. Enjoyed shopping with you. I will definitely order again.

Date of experience: November 30, 2015
GB
1 review
4 helpful votes
Follow Carmel W.
Unfollow Carmel W.
Share Review
Report Review

Ordered a coat fron their website, which looked like it was US based. However parcel arrived from China, upon opening contents were wet through and smelt damp? Buttons came off when undoing, the appearance is nothing like advertised photo. I am a usually cautious customer but admit I was encouraged in the fact I could use PayPal. For this reason I would hope PayPal removes the rights, for this company to use them in future. Also their returns policy is a joke, it'll cost more to return item. It appears they don't offer full refunds, also find it impossible to communicate with via their website. Do not be fooled into buying clothing from this website!

Date of experience: November 30, 2015
Rotita R. Rotita Rep
over a year old

Hi Carmel,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

California
1 review
4 helpful votes
Follow sonya c.
Unfollow sonya c.
Share Review
Report Review

What A Great Experience!
December 1, 2015

What a great experience! I was worried by the previous reviews but I did not have any issue with my order. The items arrived in a timely fashion and they were exactly as described. From order to delivery took a little less than three weeks but it was worth the wait to get my adorable clothes! Everything arrived in time for me to wrap for Christmas gifts. My birthday is coming up and I will be shopping here again and treating myself!

Date of experience: November 29, 2015
District of Columbia
1 review
2 helpful votes
Follow china p.
Unfollow china p.
Share Review
Report Review

Great Service
December 1, 2015

Everything that I have purchased has been of good quality. That's why I continue to purchase items. I have been using your service for a while with great success! Endless choices and outstanding service. Can't beat it.

Date of experience: November 29, 2015
Washington
1 review
2 helpful votes
Follow Shalom L.
Unfollow Shalom L.
Share Review
Report Review

Satisfied customer
December 1, 2015

Love my items. Word of advice though, check customer reviews/comments on the products before ordering, sometimes the clothing sizes run smaller then your normal size. Great price shipping could have been a little faster but all in all I'm pretty satisfied with my shopping experience on Rotita.

Date of experience: November 29, 2015
Washington
1 review
5 helpful votes
Follow Ciara L.
Unfollow Ciara L.
Share Review
Report Review

5 stars!
December 1, 2015

My products arrived promptly and worked as expected. Had a problem with an order and the customer service responded quickly and had it resolved within a day.

Date of experience: November 29, 2015
New York
1 review
4 helpful votes
Follow Yvonne W.
Unfollow Yvonne W.
Share Review
Report Review

Great products
December 1, 2015

So simple and easy to process an order. High quality, quick deliver. No problems. I have even ordered items and had it shipped to another address in another state without a hic-cup. I highly recommend Rotita to everyone.

Date of experience: November 29, 2015
Washington
1 review
5 helpful votes
Follow Ladonna R.
Unfollow Ladonna R.
Share Review
Report Review

Perfect Site
December 1, 2015

The site have so many cheap items with very good quality. I have purchased on this site for many times, all are very satisfied. I have recommended all my friends to purchase on here

Date of experience: November 29, 2015
Germany
1 review
3 helpful votes
Follow Paulah B.
Unfollow Paulah B.
Share Review
Report Review

I must say I will never oder anything here again bcoz I was so disappointed the two times av odered here, the clothes is nothing compared to the pictures they put on their site, clothes take forever to be deliverd, bad quality or should I say cheap material which stink like $#*!

Date of experience: November 29, 2015
Rotita R. Rotita Rep
over a year old

Hi Paulah,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Virginia
1 review
4 helpful votes
Follow Courtney G.
Unfollow Courtney G.
Share Review
Report Review

Horrible Customer Service
November 29, 2015

I bought the grey jumpsuit short set and it was nothing like the picture and the button was broken. I emailed them to let them know about the damaged item and they initially said they were sorry for the inconvenience and would give me a full or partial refund. Long story short, its been over a week and I have not received a refund and they are going back and forth with me about giving me a 20 percent credit when I've already made it clear to them that I will never purchase anything from them again. I am now in the process of filing a dispute with PayPal, do not waste your time with this company!

Date of experience: November 29, 2015
Rotita R. Rotita Rep
over a year old

Hi Courtney,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or damage item.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New York
1 review
7 helpful votes
Follow Lynn P.
Unfollow Lynn P.
Share Review
Report Review

I ordered 2 dresses from rotita. Absolutely ridiculous how they were nothing like the picture. Unbelievable what a dissapointment. I've never reviewed a product before so you know I'm mad&stunned.

Date of experience: November 27, 2015
Rotita R. Rotita Rep
over a year old

Hi Lynn,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation.

Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
2 reviews
4 helpful votes
Follow Helen W.
Unfollow Helen W.
Share Review
Report Review

Awful nothing like photo
November 27, 2015

Awful quality and nothing like the photo. I was so disappointed. For a dress that is one size, should have been a stretchy fitting material but it was to big and not at all flattering. Very cheaply made, not easy returning it.

Date of experience: November 27, 2015
Rotita R. Rotita Rep
over a year old

Hi Helen,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Washington
1 review
5 helpful votes
Follow Yanina S.
Unfollow Yanina S.
Share Review
Report Review

Thanks for The Tracking
November 27, 2015

I like purchase on this site, because I can use the tracking number and tracking to track where my order is. And then I can guess the time when I can receive the order. So convenient for all customers.

Date of experience: November 26, 2015
New York
1 review
4 helpful votes
Follow Mandy G.
Unfollow Mandy G.
Share Review
Report Review

Shipping On Time
November 27, 2015

They promise us that they will ship my order after 1-3 working days for processing the order and I have received an email about the tracking number and tracking link. I am so excited that the order has been shipped out on time.

Date of experience: November 26, 2015
New York
1 review
7 helpful votes
Follow Trustcia B.
Unfollow Trustcia B.
Share Review
Report Review

Wonderful Dress
November 27, 2015

The red dress is so wonderful and I am so satisfied with this dress. They are the same as the picture and the quality is very good, I will come back soon to make another order.

Date of experience: November 26, 2015
New York
1 review
7 helpful votes
Follow Chelsi M.
Unfollow Chelsi M.
Share Review
Report Review

I Get The Order On Time
November 27, 2015

This is the 6 working days from I make an order and I have received the item now, the shipping is the same as they promised. I am very happy to get it on time.

Date of experience: November 26, 2015