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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Japan
1 review
5 helpful votes
Follow Styling s.
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I really like this dress
December 12, 2015

The fabric is nice and soft. The white print is somewhat see through but that is to be expected when dealing with white in a pattern. For my personal taste the straps seem a little long. I didn't expect the neckline to plunge so deep but its not a deal breaker. I'm 5ft 8in and 135lbs comes down to my ankles I got a size small.

Date of experience: December 10, 2015
Delaware
1 review
7 helpful votes
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Absolutely Love!
December 11, 2015

This is the second one I've purchased, both in XL. I normally wear size 12 and the XL fits perfectly. The dress is very well made, and the fabric is soft and a bit stretchy, hangs very well without being clingy. The colors (I have navy and charcoal gray) hold up well in the wash. These dresses are great for travel, and can be accessorized with jewelry, scarves or wraps.

Date of experience: December 10, 2015
South Dakota
1 review
4 helpful votes
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LOVE!
December 12, 2015

I'm wearing this to a club for a bachelor party so I'm getting it shortened but if you wanted it for a more elegant outing the length would be perfect. The rushing all the way through works wonders! The picture does no justice! It looks way better on!

Date of experience: December 10, 2015
South Dakota
1 review
4 helpful votes
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Lovely purchase
December 12, 2015

I am usually a large/xl in juniors or a med/large in women. I got the large and its perfect. It is long, I am 5'4 and it comes a little past my knees. This is an absolutely beautiful dress. Very comfortable and elegant. Especially great material for hiding those unwanted rolls. True to size when using the recommended chart.

Date of experience: December 10, 2015
South Dakota
1 review
0 helpful votes
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Perfect!
December 11, 2015

This dress is such a comfortable fabric and hugged me in all the right places. I'm 6'2 and the dress hit me at the knees. I'm a curvy girl and this dress was very flattering and I got a lot of compliments on it all night long. It was very comfortable to dance in and didn’t ride up or bunch up anywhere. I'm very pleased with the color as well.

Date of experience: December 10, 2015
Germany
1 review
4 helpful votes
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It's beautiful
December 11, 2015

This dress fits like a dream and feels amazing. I've since purchased two more dresses and both of them fit amazing as well, check out my other reviews for those if you are interested. This dress is a winner, you can't go wrong, hugs in all the right spots and hides any imperfections. Perfection!

Date of experience: December 10, 2015
Hong Kong
1 review
5 helpful votes
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GREAT! Buy it!
December 11, 2015

Buy this. If you are a size 16, buy the 3X. Unfortunately, I am an 18, and while I could get by with the 3X, I thought it was too uncomfortable and would best be worn if I would get back to a 16. The material is out of this world - great quality. It is stretchy, too, so that's offers some sizing flexibility. A petticoat would be great underneath it. The green was so classy. I'll be back and hopefully and reorder to wear for Christmas! Yeah! I found a great dress! Sad that I can't keep it, but looking forward to buying more! They have great colors and prints!

Date of experience: December 10, 2015
Hong Kong
1 review
5 helpful votes
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Five Stars
December 11, 2015

Loved the dress plan on ordering a larger size, great site, highly recommend!

Date of experience: December 10, 2015
Australia
1 review
10 helpful votes
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Scammers! Thieves!
December 10, 2015

Do not buy from this company. They do not deliver their goods and I am still after 4 months of fighting with them trying to get a refund. They have gone from saying no to a refund to then saying 40% refund to now 50% refund. I am of course demanded a full refund. Do not buy from this crap company!

Date of experience: December 10, 2015
Rotita R. Rotita Rep
over a year old

Hi rhea,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. And if there is any faulty, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
2 helpful votes
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I bought a coat thinking that I am buying the same coat I saw promoted on their website. The coat I received was completely the opposite made from cheap materials. I almost cried. I have now returned it but only to be disappointed again with how much I have to return the fake coat. I also paid for 3-5 working days delivery and received my coat within 14 working days. Do not buy from this company they deceive people.

Date of experience: December 10, 2015
Rotita R. Rotita Rep
over a year old

Hi Sherene,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New Jersey
1 review
3 helpful votes
Follow Bianca R.
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I bought a dress from rotita for Christmas. It was supposed to be a chiffon dress. They stuck a chiffon label on it while it is clearly not chiffon. The dress doesn't even closely resemble what they advertised and I mean not even close like heaven and hell apart. I tried to return it for the past two weeks and now I have to pay for the shipping and lose nearly half of the money I paid. Worst customer service ever. Will never ever shop by them again.

Date of experience: December 10, 2015
Rotita R. Rotita Rep
over a year old

Hi Bianca,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Germany
1 review
3 helpful votes
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Warm and Sexy!
December 10, 2015

Fit is somewhat on the larger side, but not unbearable. The fabric is fleece lined which makes this the perfect fall/winter dress! Took quite a bit to arrive, but not as long as the estimate says. Overall, super happy with my purchase.

Date of experience: December 9, 2015
Hong Kong
1 review
1 helpful vote
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Glad I did
December 10, 2015

I am 5"2"- weighing 135. Not fat not thin. I ordered an X Large based on previous reviews. Glad I did. Fits perfect. It's not super form-fitting, but tighter than your average "nike" hooded sweatshirt. Cute to dress up or down. Sits a little below the waist, so it's not a "short" jacket. I ordered the Blue, it is a flannel type material. Color matched the picture. The metal zippers rip my hands every time I put them in my pocket.

Date of experience: December 9, 2015
TW
1 review
1 helpful vote
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Great dress!
December 10, 2015

I absolutely loved this dress! (Was a little concerned because no sizes were offered!)
Dress travels great... packed it in my suitcase and put it on the next day with no ironing!
Plus... I received a beautiful necklace to go along with it... FREE! Who does that!

Date of experience: December 9, 2015
TW
1 review
0 helpful votes
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Great sweater dress
December 10, 2015

Fits perfectly. Stretchy, body hugging material. Thick and warm, great for fall/winter. I'm 5'3,100lbs. Pictures added to help others.

Date of experience: December 9, 2015
Minnesota
1 review
4 helpful votes
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Pissed
December 9, 2015

Shopped on ROTITA two weeks ago ordered over night shipping for my bday 12/13 haven't heard or received my shipment very pissed off 0 stars

Date of experience: December 9, 2015
Rotita R. Rotita Rep
over a year old

Hi Que,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Hong Kong
1 review
2 helpful votes
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LOVE these maxi dresses
December 10, 2015

If you are like me 5'4" or shorter it is the perfect length! I wouldn't buy this if you want it to be maxi length and you are taller than that. It fits well, is pretty flattering and comfortable. Great dress for the price!

Date of experience: December 9, 2015
Hong Kong
1 review
0 helpful votes
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Perfect for Summer
December 10, 2015

I love this dress! It hits my ankle area and I'm 5'5 so I don't need to wear heels. It's a slinky knit fabric so size up if you're worried about it clinging too much (which I did). I wear a 6-8 on the bottom and and 8-10 on top and I'm a 34DD and I ordered a large and it's the right fit!

Date of experience: December 9, 2015
Hong Kong
1 review
1 helpful vote
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Love this dress
December 11, 2015

Wore it for the Labor Day holiday and it was perfect for the weather. It does run small. I am a 18/20 and I ordered the 3x and it fits great. So it is not a true 3x because I normally wear a 1x. Worth the money. A nice dress for the summer.

Date of experience: December 9, 2015
Hong Kong
1 review
0 helpful votes
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Affordable cuteness...
December 9, 2015

Very lovely and form fitting but classy dress. Hits right below the knees. I am "5.2" though. Lol Definitely recommend for my curvy girls looking for a nice date dress

Date of experience: December 8, 2015