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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
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Hail Mary
December 9, 2015

I'd give this 100 STARS if I could! My lil guy told me that I looked beautiful! And my hubby was rushing out the door and told me quickly that he liked it... ten minutes later, he's calling me and telling me how much he really really likes it! It fits perfectly! I'm a size 2 in womens and a 3--5 in Juniors and 34DD... after reading the reviews, I just threw a hail Mary and decided to go with my gut which was a S/M. Nothing like a women's gut instinct! Can easily wear it to work and for play! First time I've ever ordered from this company and now I am SOLD!

Date of experience: December 8, 2015
Hong Kong
1 review
0 helpful votes
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Love the fit!
December 9, 2015

Hugs in all the right places. Fabric is thicker than expected, so no panty lines! Quite comfortable, too. This one looks exactly like the picture. I'm 5' 6" and the bottom hem goes right to my knee. I'm very pleased with this purchase.

Date of experience: December 8, 2015
Hong Kong
1 review
0 helpful votes
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I'm in LOVE.
December 9, 2015

This dress fits like a DREAM, I'm going to buy it in every color.( I bought green small - I'm 5'6 125lbs) hits below the knee, which is perfect, beautiful color and super comfortable. Buy it.

Date of experience: December 8, 2015
Hong Kong
1 review
0 helpful votes
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Love this dress!
December 9, 2015

Absolutely LOVE this dress! The material is so light and comfy and it fits me like a glove! Very flattering, even for a full figured gal like myself! Can be casual or dressed up with heels and jewelry.

Date of experience: December 8, 2015
Hong Kong
1 review
0 helpful votes
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Great dress to have
December 9, 2015

This is my second dress. Now I have black and blue. I just love them!

Date of experience: December 8, 2015
Hong Kong
1 review
0 helpful votes
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Love it.
December 9, 2015

I bought this dress for a pageant interview I will be doing in october. I ABSOLUTELY LOVE IT. It's a little off white but the shipping was fast and it fits so perfect I just need to get out the wrinkles and wear an undershirt underneath. I am very happy with my purchase!

Date of experience: December 8, 2015
Hong Kong
1 review
3 helpful votes
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5.0 out of 5 starsPerfect dress.
December 9, 2015

This is the perfect black dress. I can dress it down with flip flops or boots and tights in the winter. After reading the reviews, I decided to order a size up, (I'm a small), and it fits exactly like I wanted. I've had plenty of compliments too.

Date of experience: December 8, 2015
South Dakota
1 review
0 helpful votes
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Absolutely Love!
December 9, 2015

I love this dress so much! Wonderful fabric and awesome fit. I'm usually a 10 in dresses and a 12 in pants. I ordered the M and it is perfect. I am over 6' and the dress hits right at my knees. Love, love, love! I ordered purple, but I am seriously considering the black as well.

Date of experience: December 7, 2015
South Dakota
1 review
1 helpful vote
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Gorgeous dress!
December 9, 2015

This dress was absolutely beautiful and fit perfectly! I'm 5'6 175lbs and was contemplating between the large and extra large since I'm between a size 12-14. After reading the reviews I decided on the large and it fit great. It is a bit short but the fringe on the bottom along with wearing black spandex shorts or spanks help. I highly recommend this dress for any 1920's themed event as it was a hit!

Date of experience: December 7, 2015
South Dakota
1 review
1 helpful vote
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So pretty
December 9, 2015

Got it quickly after pay. It's very well made and looks very pretty on and in person. I am 5'6 135 lbs and it fit perfectly. It is boxy but that is the style of the period so it still looks good. I received a ton of compliments on it. I would definitely recommend it

Date of experience: December 7, 2015
Delaware
1 review
1 helpful vote
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Nice Surprise
December 9, 2015

I felt this was actually nicer when received than how it looked on line. It's just what I was looking for and fit well. Some of the fringe on the hem would come off a bit easily but it was comfortable and a good price. True to size.

Date of experience: December 7, 2015
Delaware
1 review
0 helpful votes
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Loved this dress
December 9, 2015

Loved this dress. Perfect for the murder mystery party I attended! Different than the typical fringe flapper dress. Great length, nice heavy material, well put together. Lots of sequence, none of which were falling off! I am a size 14 and ordered both the 12/14 and 14/16. I could have worn either, but went with the bigger one for another inch in the hip. Unique look, well worth the price!

Date of experience: December 7, 2015
Hong Kong
1 review
5 helpful votes
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Very pleased
December 8, 2015

Great dress! It came a week early, too. I am 5'3'' and 160lbs and the large fits well. I will be wearing a spank under just to smooth things out. But, I could wear it without spanks and it would still look flowy and pretty. The material is a stretchy jersey which I really like. It's very soft. Very pleased!

Date of experience: December 7, 2015
Hong Kong
1 review
2 helpful votes
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Satisfied with the dress
December 8, 2015

This Dress is so classy. I purchase the sequined dress for a party. It arrived and is very pretty to look at. It is exactly like the picture. I am extremely satisfied. My friends also want to get the dress.

Date of experience: December 7, 2015
Hong Kong
1 review
4 helpful votes
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My husband love the jacket
December 8, 2015

Jacket was received yesterday and my husband couldn't wait to wear them. I was surprised that the pattern and design are even better than the picture. My husband love it so much. I want to buy antoher for my son, and I believe he will love it so much.

Date of experience: December 7, 2015
Hong Kong
1 review
5 helpful votes
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Everything is fine
December 8, 2015

The seller was great at answering all my questions. Shipping was much faster than anticipated. I was worried about this dress being too see through and small, but it was neither! It looked great and I do recommend it.

Date of experience: December 7, 2015
Pennsylvania
1 review
2 helpful votes
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Yes, the products look really nice, and despite all the bed reviews I still ordered. I did get my product unlike others, and all the correct pieces-however the quality is Terrible! And the sizing is truly out of whack. I ordered a large in everything-and half the clothes I'd be lucky if they fit a 10 year old. I'm 5'7", 160 lbs. a large should fit right, or be a little loose. Half the products I couldn't even try on they were so small. The quality of the material is awful-I would be scared to wash them to shrink even more. Now when I'm trying to return, they just keep asking to send pictures. I simply don't want the product and want to return-near impossible. Don't get played by this scam of a company!

Date of experience: December 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Jennifer,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Delaware
1 review
3 helpful votes
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TOTALLY UNSATISFIED
December 7, 2015

ROTITA THE SITE IS FALSE! THE CLOTHING IS IN POOR TASTE! THE PICTURES ARE NOT SHOWING THE QUALITY OF THE CLOTHING! IT TOOK 33 DAYS FOR THE ITEMS TO ARRIVE! NO RECEIPTS! NO RETURN LABEL! ABSOLUTELY THE WORST THE ROTITA SITE IS VERY MISLEADING! I NEED TO KNOW HOW DO I RETURN THESE POORLY PUT TOGETHER CLOTHING!

Date of experience: December 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Monica,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Georgia
1 review
0 helpful votes
Follow Charnita S.
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Where is my stuff?
December 7, 2015

I have not received my order and have no idea when it will arrive

Date of experience: December 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Charnita,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We ship the order yesterday by sf express and we have sent all info to your e-mail.

Our customer service will resolve this ASAP and we are expecting a earlier reply.
Best Regards,
Rotita Customer Service

Georgia
1 review
4 helpful votes
Follow Jennifer M.
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Biggest Scam ever.
December 7, 2015

I thought I was purchasing a oversized sweater with a boat neck. The picture made it look so large and comfy with the neck dropping off the shoulders. Instead I got a T-shirt material shirt with 3/4 length sleeves. I just can't believe they can advertise one thing and send something totally different. The only thing the same was the color. I tried several times to get in contact with the company. Please take my advice and stay away. This company is a scam. I should have threw away 25 dollars. The end result was the same.

Date of experience: December 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Jennier,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.
Best Regards,
Rotita Customer Service