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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Washington
1 review
9 helpful votes
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Gorgeous dress
December 16, 2015

Material fits perfectly. Shipment was fast. Very comfortable to wear. Fabric is also soft, no-fuss and nice. I weight 135 hips 36 waist 27 I bought a small/medium. I could have gone with a extra small because I like dresses like this to fit nice and small. The material has a nice stretch. I do like the material.

Date of experience: December 14, 2015
New York
1 review
2 helpful votes
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The item I purchased
December 15, 2015

The dress that I purchased from Rotita.com is total garbage. It looks like an old lady MooMoo The material is straight cheap polyester. Looks nothing like the picture. Its suppose to be a maxi dress xL its ankle length and very cheaply made. I would never, ever buy anything else from this company based in China. Just garbage, garbage, garbage. Don"t buy anything from this site You will be highly disappointed. You get what you pay for Cheap, Cheap, Cheap... The pictures you see on the site are not Rotita's pictures, notice they don't show any one of the models faces because its not their models, they are stealing pictures off a United states based site. If they had a no star I would have given this site a no star

Date of experience: December 14, 2015
Rotita R. Rotita Rep
over a year old

Hi Candi,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
0 helpful votes
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Rubbish!
December 14, 2015

Ordered a jumper dress it came and it's a horrible cheap looking jumper! Waste of money! Don't use this site!

Date of experience: December 14, 2015
Japan
1 review
7 helpful votes
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An all rounded company
December 14, 2015

All departments, starting with the customer service, the tailoring and the shipping departments seem to work hand in hand to come up with quality designs shipped faster. I have always enjoyed their service. Thanks Rotita.

Date of experience: December 14, 2015
Japan
1 review
4 helpful votes
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Order Requests Met
December 14, 2015

The strapless dress I ordered still has a high back as requested. I have a problem with my lower back. I am rating the site because they managed makes me happy by designing what I had requested. Also the design looks fine which shows whoever made was not in a hurry to finish.

Date of experience: December 14, 2015
Japan
1 review
6 helpful votes
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Great dress
December 14, 2015

The color is vibrant and attractive, blue is my favorite color. The embroidery is also well designed and to make it a day dress the designer completes it with a flower décor. I have had it on two times and I get a lot of compliments which am now expressing to the site form of a review.

Date of experience: December 14, 2015
Japan
1 review
8 helpful votes
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Nice party dress delivered
December 14, 2015

I love party dresses so much. When I first saw this, I did not take long before deciding to buy it. The overall style and the color is seductive which makes it my favorite dress. Thanks so much for shipping it fast.

Date of experience: December 14, 2015
Japan
1 review
7 helpful votes
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Office Dresses Successfully delivered
December 14, 2015

I almost got confused with a wide variety of fashionable designs displayed here. However since I had formal restriction, it was a bit easy to pick the right dresses. They were customized well to fit the office employees. They look pretty in the dresses we chose to make them our company’s uniform.

Date of experience: December 14, 2015
Japan
1 review
8 helpful votes
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Lightening Delivery
December 14, 2015

The most amazing thing that I liked most is the delivery service is faster than any other I have known. However, my point of interest was at the quality of the dress. I inspected it very well and even fitted it. The quality is up to the standard I wanted. This five star is just like my gratitude to Rotita for the wonderful service.

Date of experience: December 14, 2015
California
1 review
2 helpful votes
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Very Pretty
December 14, 2015

These are my new favorite tops. I quit smoking and gained the inevitable weight that comes with kicking the habit. I purchased every color in the sleeveless top and the only color in my size in the short sleeve. This Olive is a muted olive green and I love the color. They look great with leggings or skinny jeans.

Date of experience: December 13, 2015
California
1 review
2 helpful votes
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Nearly perfect!
December 14, 2015

Absolutely love the way the dress fits. It's not too tight but not too loose. I can walk around and it doesn't ride up like most dresses do on my hips... The keyhole neckline is awesome! Can't wait to wear it out. Bought this for a date with my husband. I walked out in this and he was like wow!

Date of experience: December 13, 2015
New York
1 review
5 helpful votes
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Pleasantly Surprised!
December 14, 2015

Order arrived quickly in good condition. Dress was made well enough and I was pleased overall. It still looked great and made me feel comfortable. It hid my arms which I think are a little fat but didn't look old fashioned. It also accentuated my curves. I didn't need a bra but I'm a dd cup and get paranoid so I wore a strapless one anyway.

Date of experience: December 13, 2015
Tennessee
1 review
6 helpful votes
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This is a scam. You get the product and the quality is terrible. Got a shirt and it came with a monogram on it, which it is not mine and I did not order it with a monogram on it. Tried to return the item and no one will tell me how to return the item. There is no where on there site on how to return the items. So Iam stuck with this ugly shirt.

Date of experience: December 12, 2015
Maryland
1 review
1 helpful vote
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This company had to have paid for positive reviews. The clothes I received are irregular and defective. I got a dress with only one opening for an arm.

Date of experience: December 11, 2015
Rotita R. Rotita Rep
over a year old

Hi
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
And the reviews are written by real customers.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
3 helpful votes
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I have spent all night trying to get a refund for my order! 1 item had so many mistakes in the print it looked like I'd purposely custom designed it to take the piss! Another I didn't order & all were falsely advertised and looked nothing like what I'd ordered! Cheap, horrible material & I ordered a 12-14 in everything as people had commented on small sizing (I'm a size 8,5.2 & weigh 7.7 st), but they were tiny. Keep getting a ' customer is responsible for all postage returns & custom fee etc. Automated reply'! The first thing to be advertised is " all returns absolutely free"! False advertising, scam artists

Date of experience: December 11, 2015
Japan
1 review
4 helpful votes
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Lovely customer service
December 12, 2015

The customer service is great and the quality they deliver is as perfect as the description. I love shopping at Rotita because I have had great experiences worth mentioning. I recommend you to try it out too.

Date of experience: December 11, 2015
Japan
1 review
1 helpful vote
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EXCELLENT SERVICE!
December 12, 2015

My dress was ordered at this site. The dress is a perfect fit just like the measurements I gave them during the making of the order. The speed of delivery is amazing and the quality of the dress is off the charts! The price is perfect for great dresses. I recommend it for all those dress lovers you will never be disappointed with the variety of choices they offer.

Date of experience: December 11, 2015
Japan
1 review
1 helpful vote
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Great customer service
December 12, 2015

We had to call since we had a couple of questions. Great customer service, received the dress within days. She loved it. We already recommended the web site to all of her friends.

Date of experience: December 10, 2015
Japan
1 review
2 helpful votes
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Perfect summer dress
December 12, 2015

This dress was far more than I expected. Beautiful print, soft fabric, and overall comfort in the deep south heat. I've worn this dress out shopping and to a doctor's appointment. I will wear it out to eat and many other occasions. This will be my go to dress all summer long.

Date of experience: December 10, 2015
Japan
1 review
0 helpful votes
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Perfect fit, but shorter length
December 12, 2015

Fits exactly as expected. Fabric is lightweight and moves well. Good for any time of day. I'm 5'2" and it hits the floor perfectly so if you're average height, then this will most likely be much too short for you.

Date of experience: December 10, 2015