On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
GU
Rebdolls
Etiko
Hurley
Ashley Stewart
Berlook
Maurices
Forever 21
Dorsu
Haute Swimwear
Joyya
Rebellious Fashion
Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got this sweater for an ugly Christmas sweater it's softer then I expected good thick quality material looks just as pictured I wear a small to medium shirt and always a medium sweater, and this product fit exactly as I wanted it to. The arms were even long enough which has been an issue in the past so I'm very pleased! Thanks for making a quality product that's not only comfortable but inexpensive too!
Perfect! I love it. It's thick, warm and good quality. Fits great. I highly recommend it!
This dress is so lovely! I ordered red. 2 days after purchase, it came. I was so excited and so I fit it immediately, and FITS me! Im so happy with this purchase. That's why Im giving 5!
Who can resist a simple black dress? Definitely not me! I love the quarter sleeves and the subtle cutouts at the back. So sexy and cute.
This dress is everything I've ever dreamed about in a dress. Fair quality, true to size, reasonable price and super cute. Definitely would buy again.
The color and design were as pictured. I ordered an M and it's perfect! I traditionally wear M in all my outfits. Nice neckline and body cut and I love the buttons! I absolutely love this shirt and will be ordering more from Rosewe.
I've been looking for something like this for a really long time, and I'm so excited about it! The order came within a week. The estimated arrival was 2-3 weeks, the material is soft and it was washed well.
Great and well made jumpsuit. Material the perfect weight, not too thin nor too thick. Gorgeous jumpsuits and perfect fitted. Very slimming and fashion style. Love it. By the way, shipping speed is fast.
I am hesitant to purchase clothing online because of the inability to try anything. But I like the dress I bought from rosewe.com; it's pretty good quality and looks nice. Very elegant and a lovely dress. I like the feel of the chiffon; it feels so comfy and airy! Every time I wore it, the dress received sincere compliments.
You have been warned! The pictures are stolen from various sites, then uploaded to rotita.com via the managers and the chinese people try their best to replicate the items. Complete garbage! I first noticed this when I saw a dress that I order on sexydresses.com (authentic) that was published on rotita. Same EXACT picture But I took a risk anyway based on all of the positive reviews on the site and I have been kicking myself ever since. My jumpsuit that I ordered, of course, looks NOTHING like the picture. Both are green that's it. The one on rotita is cut low in the back, looks like a soft cotton blend, and very fitted. The one they sent me resembles a burlap sack. I am so pissed. Never again. Do NOT be tricked!
P.s. In my pic below, you can see my review was "rejected". This is how they further lie on their site. They only publish positive reviews. So therefore, you will never see anything negative posted because it won't make the cut.
P. p. S please notice all of the reviews recently published on 12/21. Don't you think it is a little odd that they are all 5 stars on the same day? Rotita is flooding the site. For every negative, honest, review they get, they get their people to publish 5 fake positive reviews. I can guarantee that these are reviews from rotita. Look at the horrible grammar and awkward wording. It matches their responses to the customers. If you google "scam emails" you'll notice the wording is similar as well. Please, people. Do NOT order from this site. You will regret it terribly.
Ordered on the 4th Dec no confirmation and no dresses cost me 100 as I ordered a few. I'm fuming as I appreciate its busy at xmas break to not reply takes the mock. They were quick enough to take the money. Please don't order with this company it's literally awful. I've complained twice and today I had a reply... it said "don't worry" that's it lol... Nothing else... It would be funny if it hadn't coat me 100. Don't worry is not the reply I expected after waiting 3 weeks and paying express delivery... Really not happy
Hi Gemma,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, your order was sent out yesterday by express company, and it’s in transit now. Please track online by the track number we sent.
Besides, we would like to send a partial refund to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I bought some clothes. Two items turned up in a medium. One is way too big, the other I can't even get on. They look nothing like the picture and I'm still waiting to be disappointed with 3 more items which haven't turned up! One being a ball dress for a ball which happened a week ago! Have sent in a ticket and heard nothing. This was my Christmas present and I feel I've wasted my money... Really devastated
Hi Bianca,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Ordered a dress on 12/14/2015 for an upcoming new years event out of town. I paid for expedited shipping and the money was taken out of my account the next day. The website still says not shipped yet. I have submitted a help ticket and emailed them but no reply. If not shipped by Tuesday I will dispute with my bank and contact an attorney because I see enough reviews to get a class action lawsuit going. They are messing with the wrong person this time.
Hi Christine,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
The item you purchased is pre-sale, so it needs a longer processing time. And it’s ready now, we will ship it in 1-2 days.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Do Not order, it's been a month since I ordered 2 sweaters I still have not yet to receive not only that I was charged twice and every time I send a ticket in all I get is be patient but they never comment on taking money from my account twice I'll give another week and if nothing happens I'm going 2 take further action
Hi Chavonne,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 10th, track number is LS359244536CN, link, http://new.17track.net/en/track?nums=LS359244536CN.
It’s still in transit, please understand and you will get it in a week.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I ordered 3 dresses over a week ago now and I have not received it as yet considering I paid for 1-3 day delivery. The tracking system says that my garments are still in China... its been there for the last 7 days... not impressed
Hi A D.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 13th, track number is LX926051755CN, link, http://new.17track.net/en/track?nums=LX926051755CN
It’s still in transit, please understand and you will get it in a week.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Never got a confirmation email
Never showed up that i purchased anything under my orders
Cannot get a reply on emails
Cannot get to customer service
Cannot contact them through paypal
Cannot get someone on the line
Money was taken out of paypal and out of bank acct
Emails get a un delived notice or to email a different email that doesnt work
Im about to file a paypal dispute
Hi Marco,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct. Or tell me the e-mail you used when purchased.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I ordered my dress over a month ago to wear to my Christmas party tomorrow December 19 and no sight of the dress yet very disappointed in this company!
Hi Rebecca,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct. Or tell me the e-mail you used when purchased.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I recieved my order 2 weeks later which is okay but what I ordered looks nothing like in pictures advertised poor quality which I thought okay for the price I payed is understandable but now the clothe don't even fit me and it's the smallest size so I have no option for smaller and it's impossible to hear back from them and get any help am stuck with clothe that I will never use and lost money so upset.
Hi Alexandria,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Okay so i reviewd this site earlier, saying how long their shipping is taking, tracking wont update, and that i was worried about my dress.
UPDATE
After 4 weeks, complaining and messaging the company, i got my dress.
And it is abosulty beautiful.
Its heavy material and is well made.
Excatally like the picture and fits well.
OVERALL. Buy with caution, and be patient.
This site came through for me and my dress actually turned out beautiful.
Hi Jessica,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out by USPS, track number is LS352170286CN, link, http://new.17track.net/en/track?nums=LS352170286CN
It’s still in transit, please understand and you will get it in a week. Here is the order location,
2015-12-21 23:13 LOS ANGELES, CA 90009, Departed USPS Facility, Your item departed our USPS facility in LOS ANGELES, CA 90009 on December 21,2015 at 11:13 pm. The item is currently in transit to the destination.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I received my items" well items that look similar to what I thought I ordered. The material is very cheap & the fits are ill fitting. It looks like they sewed some material together & cut some holes in it. Their stuff is cheap & u get what u pay for. I decided to just cut my losses & now I know to NEVER spend my hard earned money with rotita again. I ordered on November 28th & didn't receive my stuff until January 8th. #worthless
Hi shellie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 9th, and it’s delayed in the transit, we sent by USPS, which is not in charge of us. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alexia,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, all reviews written by customers have pass.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service