Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

New Jersey
1 review
3 helpful votes
Follow Bri G.
Unfollow Bri G.
Share Review
Report Review

Initially, I was so excited to find this website. All the clothing was priced so low that I could not resist ordering. To their credit, I received all my items within a week. But here's the kicker - none of the damn clothes look like any of the pictures on line! Spare yourself the time. Spare yourself from losing money. Spare yourself the mental agony. I ordered a 3X garment and it fits like a Large. I read the sizing chart thoroughly and everything. Again, the clothes are cheap. In addition, there aren't any care labels on the inside of any of the garments. Well, I take that back there are. But, if you do not know how to read Chinese characters then your $#*! out of luck bc The text that is on the inside of each of the pieces I ordered have Chinese characters on them. Newsflash: go to a regular clothing store and buy the clothing. That way, you won't be like me; stuck with clothes that are ugly, made out of polyester, cheap looking and fit oddly.
-Bri

Date of experience: December 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Bri,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service

Hong Kong
1 review
1 helpful vote
Follow cathy h.
Unfollow cathy h.
Share Review
Report Review

This dress is exactly as it …
December 23, 2015

This dress is exactly as it seems, very flattering but doesn't leave much about your shape up to anyone's imagination! The fabric is thick and warm, and the length is modest and functional. The blue color is as expected.

Date of experience: December 22, 2015
Hong Kong
1 review
0 helpful votes
Follow maggie h.
Unfollow maggie h.
Share Review
Report Review

Five Stars
December 23, 2015

Dress fit great, I got it when it was suppose to come

Date of experience: December 22, 2015
Maryland
1 review
2 helpful votes
Follow Ronnieka L.
Unfollow Ronnieka L.
Share Review
Report Review

Picture rip off
December 22, 2015

I ordered 5 items over a month ago it was never shipped and as of today it has posted unpaid returned and I never received my money back or my items this website is a pure ripoff

Date of experience: December 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Ronnieka,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order is paid and ready for shipment a long time ago, but you requested to cancel but no further reply anymore. So we cancelled the order and sent a store credit.
You can use the money in next order or we send a reply.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
1 helpful vote
Follow Jodie W.
Unfollow Jodie W.
Share Review
Report Review

Absolutely pants
December 22, 2015

I ordered a sequin bustier top. On the image looked beaut. It was a bargain so I did think that when it came it could look cheap. It is really poorly sized. I'm a 8-10 so ordered a small so as recommended ordered the small. It has come and I can almost wrap it round me twice! The hook and eye fastening has been sewn in very tightly so struggle to fasten and the lining across the top pokes out because the padding I'm the top moves about. Really disappointed. I'll not use them again.

Date of experience: December 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Jodie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service

Washington
1 review
4 helpful votes
Follow Jade M.
Unfollow Jade M.
Share Review
Report Review

Hello,
This is the first review that I have ever written but coming from a customer service background I would like to warn any potential buyers of Rotita's products. I purchased and item and was sent the wrong size by two sizes. The order puller tag was mislabeled from receiving and was on the same side as the size on the tag of dress clearly showing the mistake. I wrote to see how I could get the proper size and this is how they responded:
"Sorry for what happened. But according to our return policy
http://www.rotita.com/return-policy-a90.html
You need to pay for the shipping fee if you want to make an exchange. It is not worth returning the goods due to the postage costs, right?
As for the one you received, if you really cannot wear it, I suggest giving others as a gift or selling it on line. You will sell it at good price.
And you can buy new one from us, i will help apply discount for you
What do you think about it?"
You can make of the response what you will, but I let them know since I was not at fault, I should not be responsible for resolving the issue. They offered me another discount which I refused. I will never purchase from this company again and will be sure that if anyone asks me for an example of poor customer service this will be the one I give.

Date of experience: December 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Jade,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please return by post office, and if there is any wrong size, color or damaged items sent out, we will pay for shipping fee back.

Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Hawaii
1 review
0 helpful votes
Follow Beast r.
Unfollow Beast r.
Share Review
Report Review

Better than expected
December 23, 2015

Wow did I knock my hubbies socks off with this! The fabric was sinfully luxurious. To give you an idea of size... I am 5'4,155#, 36, 29, 36b. The gap in the front was a bit too wide, had to be careful of popping out. Easily remedied with a needle and thread. It arrived quick and paired nicely with some calf high blackouts.

Date of experience: December 22, 2015
Utah
1 review
0 helpful votes
Follow queen b.
Unfollow queen b.
Share Review
Report Review

OMGGGGG BUY NOW
December 23, 2015

I'm 5,5.125-130 lbs and got a small it fits me PERFECTLY! Hold my boobs perfectly and it's not skin tight. The fit is just right... Simply perfection! Then to add... The inside is like wool like fabric so it keeps you warm in this fall weather... It's not thick material or thin... It's JUST RIGHT. Everything is JUST PERFECTLY RIGHT!

Date of experience: December 22, 2015
GB
1 review
0 helpful votes
Follow phylett s.
Unfollow phylett s.
Share Review
Report Review

Sleek and stylish.
December 23, 2015

It's a great dress! My husband bought me the same dress in red. I liked it so much I bought a second--this one in blue.

Date of experience: December 22, 2015
GB
1 review
2 helpful votes
Follow milejoy c.
Unfollow milejoy c.
Share Review
Report Review

Nice Material.
December 23, 2015

The material is nice and thick. Kept me warm all Halloween night (I went as Lana, boyfriend went as Archer). I'm petite (5"2), so the length of the dress kind of bothered me. The hem of the dress stops right on my knees. Otherwise, the dress fits nicely, as it in contours to your shape. I'm glad I purchased it because I can wear it all winter.

Date of experience: December 22, 2015
Japan
1 review
5 helpful votes
Follow bustamante g.
Unfollow bustamante g.
Share Review
Report Review

(Written by my wife) This dress is exactly as it seems, very flattering but doesn't leave much about your shape up to anyone's imagination! The fabric is thick and warm, and the length is modest and functional. The blue color is as expected.

Date of experience: December 22, 2015
Japan
1 review
4 helpful votes
Follow denetria l.
Unfollow denetria l.
Share Review
Report Review

Five Stars
December 23, 2015

Dress fit great, I got it when it was suppose to come

Date of experience: December 22, 2015
Japan
1 review
7 helpful votes
Follow dianaan d.
Unfollow dianaan d.
Share Review
Report Review

Nice!
December 23, 2015

"I purchased this dress in the olive green color, long sleeved. I was expecting it to be a darker, more toned down shade of green than what I received, but it is still very pretty. The dress is very soft and stretchy fabric, the snaps are nice and stay closed, and it is a good length (I am 5'3). The dress is by no means skin tight, however it is fitted and thus accentuates curves and is not great for concealing problem areas.
Overall, its a nice dress to wear in the fall with some riding boots. I would recommend it."

Date of experience: December 22, 2015
Japan
1 review
9 helpful votes
Follow dari c.
Unfollow dari c.
Share Review
Report Review

Great dress
December 23, 2015

I really liked this dress. I usually range between a small and medium. After reading other reviews, I ordered the medium and it's a great fit. It's loose enough to be casual and tight enough to be form flattering. The material is also way thicker and stretchier than I expected, which I'm happy about. I was worried it would be that cheap, thin material that stretched out after 2 minutes of wearing, but that's not the case. I plan on ordering in several more colors. Will look great with boots and tight come fall!

Date of experience: December 22, 2015
North Carolina
1 review
1 helpful vote
Follow Never A.
Unfollow Never A.
Share Review
Report Review

Lies!
December 22, 2015

I ordered 3 items, total nearly $100 in one order. Finally received shipping notification days later. Checked the status today and it says it was delivered today. Lies! I've been home all freakn day. No delivery!

Date of experience: December 21, 2015
Rotita R. Rotita Rep
over a year old

Hi Never
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 11th, and it’s delivered yesterday, we sent by USPS, if you still don’t get it yet, please contact the local post office and get it.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
0 helpful votes
Follow chloe g.
Unfollow chloe g.
Share Review
Report Review

Never again!
December 21, 2015

Ordered 10 days ago now for 2 dresses. One being a christmas dress (idealy worn at Christmas) second dress for a party 9 days after purchase, paid an additional £5 for delivery in 3-7 days.
10 days later still not heard a thing so after emailing complaining today I get a reply saying delivery will be to me in 2 weeks! False advertising, awful service. Full refund waiting!

Date of experience: December 21, 2015
Rotita R. Rotita Rep
over a year old

Hi chloe,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.

Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New Jersey
1 review
0 helpful votes
Follow Brittany J.
Unfollow Brittany J.
Share Review
Report Review

I ordered a birthday outfit and it came n it was nothing like it showed on line. I sent it back 2 months later n i still havent gotten my refund! WARN EVERYONE YOU KNOW NOT TO ORDER FROM HERE! ITS A RIP OFF AND THEY ARE NOT LEGIT!

Date of experience: December 21, 2015
Rotita R. Rotita Rep
over a year old

Hi Brittany,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Japan
1 review
4 helpful votes
Follow Helen c.
Unfollow Helen c.
Share Review
Report Review

Super comfortable to wear
December 21, 2015

I want everything loose even from my tops to bottoms, because I find it super comfortable to wear like this dress.

Date of experience: December 20, 2015
Japan
1 review
4 helpful votes
Follow enny c.
Unfollow enny c.
Share Review
Report Review

Love it!
December 21, 2015

This dress is just how I hoped it would be. The material is thick and strong. (I have a lot of waist belts I'm going to be wearing with it.) I'm a size 12 and the Large fit perfectly (a bit baggy; how I'd hoped). If you want a tighter fit, try moving down a size.

Date of experience: December 20, 2015
Japan
1 review
4 helpful votes
Follow kpriestley l.
Unfollow kpriestley l.
Share Review
Report Review

I really like this dress
December 21, 2015

Everything about this dress is perfect. The length, material, shape and fit. Absolutely love it. Especially the fabric.its very comfortable and the quality is good for the price! Worth it!

Date of experience: December 20, 2015