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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
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Fit and very soft true to size
December 28, 2015

Perfect nice soft the leopard print is wonderfull and it fit good. Beautiful fit and very soft true to size. Just received my dress and I love it. Shipping was fast! Constructed well material is stretchy but soft. Highly recommend for you to buy one too

Date of experience: December 28, 2015
New York
1 review
3 helpful votes
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GORGEOUS!
December 28, 2015

This dress is better than I expected. I am a size 12, top heavy. I ordered the large. The curved print makes it very flattering even if you don't have a curvy shape. I love it. I have the white as well! Best dress I ever brought

Date of experience: December 27, 2015
Illinois
1 review
3 helpful votes
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Nice looking dress
December 28, 2015

I ordered the X-small and it fit perfectly. Previous reviewers were right in that the arms are very tight and the neckline is strange but it only feels off to the wearer. Nobody else will notice. Also, the material was thicker than I was expecting. It's not the best quality in the world but it's great for a night out. I got many compliments!

Date of experience: December 27, 2015
California
1 review
3 helpful votes
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Satisfied a lot!
December 28, 2015

This dress came so fast! The packaging was light and the dress was well protected. This dress looks exactly like the picture, and fits perfect. Very slimming, yet not tight at all. Fits all my curves perfectly and is just above the knee. Perfect for the office or a night on the town. I would definitely recommend this dress to anyone. The price is great and the quality is definitely to my liking.

Date of experience: December 27, 2015
Hawaii
1 review
6 helpful votes
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Lovely sexy dress!
December 28, 2015

Sexy, awesome, unique dress. Totally flattering. I've worn it to work and to a wedding. I wear it with leggings and scruch the bottom up to make it shorter. The zipper can change the appropriateness of the dress. The material is stretchy. LOOOVE it! Totally worth every cent.

Date of experience: December 27, 2015
California
1 review
8 helpful votes
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So Far So Good
December 29, 2015

After reading the reviews, I decided to go for it. I have never worn a dress like this before, and I am glad I bought it! This dress makes you feel so sexy, no matter your weight. The material is soft, strechy and hugs you in the right places. I received so many compliments the night I wore this dress, I absolutely loved it, and would 100% recommend it!

Date of experience: December 27, 2015
Bulgaria
1 review
9 helpful votes
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So happy I purchased this
December 29, 2015

So happy I purchased this. It's so much nicer than the j crew one. When I saw the j crew one I thought it looked cheap. This is great quality fabric and I have gotten so many compliments on it already... Including those who have purchased the j crew look alike. Great price (the product is superior to the price being charged imo). Super fast shipping.

Date of experience: December 27, 2015
New Jersey
1 review
4 helpful votes
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I ordered a Homecoming dress based on a gorgeous picture listed on the Rotita website and, after receiving the dress 2 weeks later than promised, we received what looked like a Halloween costume instead of a Homecoming dress. Very disappointed to say the least! Don't waste your money.

Date of experience: December 27, 2015
Rotita R. Rotita Rep
over a year old

Hi Amy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.

We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service

New York
1 review
3 helpful votes
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Can't return anything!
December 27, 2015

Ordered some jewelry and a dress. Took forever for items to ship despite Rotita's handling policy. Shipping took forever, way longer than any "expected" estimates they provided. The dress fits horribly, several centimeters off from their size chart. And it is very uncomfortable because the liner (which was never mentioned in the description) is such a non-breathable fabric. It's like wearing plastic wrap. The bracelet was in pieces when I opened the package. Otherwise the order was good, but when I tried to return these two items, the website wouldn't let me upload pictures via mobile. Finally had a representative email me to send pics, and then ask for the order number (which I had already posted in the email) days later. They quote a certain amount of business days for transactions and contact, but exceed it every time. I appreciate the apology, but when more than half my order's cost went to items that suck, "sorry" doesn't really cut it. Money talks, and all Rotita says is, "We've got your cash, so screw you!"

UPDATE:
So I finally get somebody to email me regarding this return and damaged item nonsense. They try to give me a store credit; I refuse. They just emailed saying they would refund my PayPal account, only to send an immediate follow-up email explaining that they have noticed a dispute ticket in their online system and they will process a refund through that. Are they kidding? The only reason I had to email them was because their ticket system wouldn't let me upload photos of the damaged items, and I've included my ticket and order numbers in several emails I have exchanged with the company over the past several months. How did they not know there was an open dispute? ANd why does a return take MONTHS to not even be completed yet?

Date of experience: December 27, 2015
Rotita R. Rotita Rep
over a year old

Hi Britany,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service

Maryland
1 review
2 helpful votes
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FREAKING WASTE OF MONEY
December 27, 2015

Th edress was nothing like the pic im so pissed off now i have to buy another bday outfit. Then spend your money else where.

Date of experience: December 26, 2015
Rotita R. Rotita Rep
over a year old

Hi Aisa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service

NL
1 review
6 helpful votes
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Love The Style
December 25, 2015

Color slightly different from the pic on the website but overall it is acceptable and the good material and style satisfied me. I love this jumpsuit, will recommend Rotita to my friends.

Date of experience: December 24, 2015
GB
1 review
5 helpful votes
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Do not order!
December 24, 2015

My package went missing somewhere along the way due to Royal Mail! The customer service at Rotita is atrocious, their responses are robotic and make no sense, trying to get a refund is proving an impossible task so if you have any issues you can rest assured they won't be fixed.

Date of experience: December 24, 2015
Rotita R. Rotita Rep
over a year old

Hi Margit,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Sept 30th, and it’s delayed in the transit, we sent by royal mail, which is not in charge of us. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Washington
1 review
7 helpful votes
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I just love them!
December 24, 2015

I bought this sweater in 2 colors, green and pink. It fits wonderfully and is comfy and cozy. It is very practical and can be worn with jeans or a pretty skirt. I just love them!

Date of experience: December 23, 2015
Norway
1 review
7 helpful votes
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I love this jacket.
December 24, 2015

I love this jacket. It's really warm and the fur around the neck is so soft. I'm 5'7" and 135lbs. I got the small and it fits perfectly. It runs a little big but that's how its supposed to be worn. It's so comfortable and the quality is great. My new winter coat!

Date of experience: December 23, 2015
Washington
1 review
5 helpful votes
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I have ordered from these guys quite a few times now, and I have never had a bad experience with them! I love these guys! I use them every time I order something for lady in my life, Lol. Seriously though, they are professional, I've never had any problems with shipping, and their ordering process is simple and smooth. I will definitely be back to order from these guys again!

Date of experience: December 23, 2015
New Jersey
1 review
2 helpful votes
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Horrible with returns.
December 23, 2015

If I could give a zero I would! I placed an order (5 items) which took about a month to receive. 4 out of the 5 items were very cheaply made, so thin you could see right through them (not at all like the pictures on the models), they fit me horribly, and I flat out didn't like them. The website says you need to contact them to get a shipping label to mail back. I have been emailing for a week now, and am having trouble getting the label emailed to me. Make sure that when you place an order you won't want to return it! I have never in my life had so much trouble dealing with a company.

Date of experience: December 23, 2015
Rotita R. Rotita Rep
over a year old

Hi Peri,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Texas
1 review
7 helpful votes
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Love my buy!
December 23, 2015

So I normally wear a size 10/12 in dresses. I ordered a XL, it's a little roomier but it still hugs my shape. I wear a 36C and I fill out the top nicely. I have a little baby tummy (when I suck it in) but there is plenty of room in the that area waist that it doesn't show, it does hugs my hips nicely.

Date of experience: December 23, 2015
Washington
1 review
4 helpful votes
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Beautiful Dress
December 23, 2015

It looks BETTER than the picture... thank God too because I wasn't all that excited when I decided to order the dress. It's beautifully made and some how VERY comfortable for evening wear. I have not been this pleased with an evening dress in a very long time. Thank you!

Date of experience: December 23, 2015
Hong Kong
1 review
0 helpful votes
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Love it! Its warm and soft
December 23, 2015

Love it! Its warm and soft, not itchy like lots of thick materials are. Many many compliments on the dress. I will order in another color!

Date of experience: December 22, 2015
New Jersey
1 review
3 helpful votes
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Initially, I was so excited to find this website. All the clothing was priced so low that I could not resist ordering. To their credit, I received all my items within a week. But here's the kicker - none of the damn clothes look like any of the pictures on line! Spare yourself the time. Spare yourself from losing money. Spare yourself the mental agony. I ordered a 3X garment and it fits like a Large. I read the sizing chart thoroughly and everything. Again, the clothes are cheap. In addition, there aren't any care labels on the inside of any of the garments. Well, I take that back there are. But, if you do not know how to read Chinese characters then your $#*! out of luck bc The text that is on the inside of each of the pieces I ordered have Chinese characters on them. Newsflash: go to a regular clothing store and buy the clothing. That way, you won't be like me; stuck with clothes that are ugly, made out of polyester, cheap looking and fit oddly.
-Bri

Date of experience: December 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Bri,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service