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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
1 helpful vote
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Very very warm for the cold weather.
December 31, 2015

Very very warm for the cold weather. Quality is superb, warm and very stylish. Although the design is a little different in the back, and I love it so much

Date of experience: December 30, 2015
California
1 review
1 helpful vote
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It just fit, barely.
December 31, 2015

I was happy with the material used, color and look of the coat was true the picture. It was also fully lined which made it warm and cozy. It just fit, barely. I am thin but tall and it just did not fit well. If you are petite then you will do well with this coat.

Date of experience: December 30, 2015
China
1 review
1 helpful vote
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Everything is nice
December 31, 2015

The seller was great at answering all my questions. Shipping was much faster than anticipated. The dress is beautiful and the quality is good for the price! Nothing to complain, everything is nice. I will recommend the great website to all my friends.

Date of experience: December 30, 2015
California
1 review
0 helpful votes
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Sinple but fashionable jeans
December 31, 2015

Just arrived and it's better than I'd hoped. I'm in love the jeans! The item is great quality and value for money, it looks great on and is very simple but also fashionable. I got it in the blue, which still goes well with everything. Thanks a lot!

Date of experience: December 30, 2015
South Dakota
1 review
3 helpful votes
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Warm Skullies Beanies
December 31, 2015

I totally love this knitting skullies beanies! It fits very well, material has very good quality. Can be used for winter days to keep warm. My friend also like it, so I'm prepared to buy the skullies beanies in another color for my friend. Overall, love it.

Date of experience: December 30, 2015
California
1 review
2 helpful votes
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I ordered 4 dresses. I have to say the dresses were nice for the price. However, Rotita sent the wrong item for one of the dresses and is only willing to give a 20% refund if I send the dress back at MY cost, all this after days and days of messaging back and forth. Most if not all of their stock is available on Amazon. The buyer should get a full refund and free return shipping if the company sent the wrong item, their return policy is very clear, they do not do returns.

Date of experience: December 29, 2015
Rotita R. Rotita Rep
over a year old

Hi Tonia,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price. Glad to hear that you think our items were nice for the price. If any wrong item sent, we will send a refund for it. And you don’t need to return it.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New Jersey
1 review
3 helpful votes
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Worst ever
December 29, 2015

Worst customer service ever and quality horrible. I wanted this sweat suit i saw on here it was beautiful.my mom ordered for me for xmas it was 30.00 and took a month to arrive. It was suppose to be a medium womens and it was an xtra small kids we called to exchange the lady was very. Rude, hung up on my mom 5 times and told m y. Mom they dont refund or xchange that to keep. It and just order another one an she. Would giv her 10% off all we want to do is exchange it. So basically were out of 30.00 and stuck with an outfit that wont evn fit my 9 yr. Old. Please dont order anything from this company they are a fraud.

Date of experience: December 29, 2015
Rotita R. Rotita Rep
over a year old

Hi Connie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is incorrect.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New Jersey
1 review
5 helpful votes
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Terrible product. I'm a first time buyer. The dress took 5 days more to arrive than they told me it would, but that's to be expected of things from China. When I finally got the dress it looked nothing like the picture advertised and it was defective! The slit came up so high you could see my undies! The slit started where the midsection ended. Who makes a dress like that?! When I wanted to return they suggested I sell it online or give it away as a present. Do not buy from these people. In the end you get what you paid for.

Date of experience: December 29, 2015
Missouri
1 review
5 helpful votes
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First time buyer, bought a dress and it was terrible looked nothing like the website when I wanted a full return whoever they have running it argued with me since October! I finally cussed them out and said forget it! You will regret shopping here. I wish they had yelp.

Date of experience: December 29, 2015
Japan
1 review
4 helpful votes
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Will buy more items
December 29, 2015

I got my dress several days ago. I was surprised how quickly it shipped. I'm so satisfied. I had hoped it would fit well as described and it did. Very happy with my purchase. I will buying more items in the website in the future.

Date of experience: December 29, 2015
Japan
1 review
3 helpful votes
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Outstanding costumer service
December 29, 2015

This company really understands all costumers! I ordered a beautiful woolen coat for my friend but I ordered the wrong size, they were quick and understanding of my situation and helped me out greatly, definitely worth recommending for great products and for outstanding costumer service!

Date of experience: December 29, 2015
Japan
1 review
4 helpful votes
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Warm faux fur vest
December 29, 2015

I'm glad that I finally received this product, because I've been longing for it ever since I purchase it online. It fits perfectly and it looks so nice on me. I feel so warm and cozy when I'm wearing this faux fur vest.

Date of experience: December 29, 2015
South Dakota
1 review
7 helpful votes
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Nice service
December 29, 2015

Order one dress last month and it turns out a little small on me so I sent it back to change to bigger one. And the dress fit me like a glove finally. Nice service.

Date of experience: December 29, 2015
Hawaii
1 review
4 helpful votes
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Love this top
December 29, 2015

I love this top! Super comfortable and very versatile. I have to say this is one of my favorite striped pieces yet. I can wear it to work and to have fun.

Date of experience: December 29, 2015
Texas
1 review
8 helpful votes
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Worth The Money
December 29, 2015

All the price of the items on this website is so cheap but the quality is good, really do us students a big favor, I am a competitive buyer on this website now, the dresses I bought this time is very good. I already recommend Rotita to my friends and family members.

Date of experience: December 29, 2015
Washington
1 review
7 helpful votes
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Soft And Stretchy Material
December 29, 2015

Love the stretchy material, it is soft, it isn't see through as well. My mother loves this present from me. Christmas is coming and I want to buy some sweaters for my family members on this website.

Date of experience: December 28, 2015
Australia
1 review
2 helpful votes
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I order 4 jumpsuits from them, on the website they looked beautiful got them home many weeks later they were so cheaply and poorly made which the worst material ever and now the refine is taking months to get and I ordered in October 2015 and sent back on November and the emails back and forward mucking me around is TERRIBLE and they now tell me they only refund 60% of ur purchased price WTF never heard of that. NEVER AGAIN

Date of experience: December 28, 2015
California
1 review
4 helpful votes
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Bull$#*!!
December 28, 2015

Still waiting on my order... Horrible customer service.
My order still hasn't been shipped and I've asked for my full refund due to the horrible customer service and the false advertising they do. I will never use this site again, it's extremely bad.
I was told they didn't have the dress I ordered in stock and so that's why I have to wait... Why the $#*! would you list the dress and it's sizes knowing you don't have any in stock?! I couldn't under stand that or the representative who was writing, his hand writing was piss poor. I am so unhappy, this is a TRUE SCAM. Rotita needs to be sued for all its faulty $#*!.

Date of experience: December 28, 2015
California
1 review
3 helpful votes
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Rip off!
December 28, 2015

They sent me items cheaply made! They should not be allowed to sell there products! False advertisement! They are no help will never Oder from them again.

Date of experience: December 28, 2015
California
1 review
7 helpful votes
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Beautiful dresses low prices
December 29, 2015

I ordered several dresses from Rotita and was very impressed with the quality of my items. I get lots of complements and am very happy with the price I paid for them. I was a little worried about shipping at first since it is overseas but everything came quickly without any problems.

Date of experience: December 28, 2015