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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
6 helpful votes
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Great products! Quick delivery!
January 6, 2016

I love ROTITA.COM and the entire steals network. They have good products and always been quick to deliver the products that I order. The products are always in new condition. I highly recommend ROTITA.COM. Great deals! Great products! Quick delivery!

Date of experience: January 5, 2016
California
1 review
5 helpful votes
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Very highly recommended!
January 6, 2016

The ROTITA.COM website is easy to navigate and they have tons of products choices. I had a white sleeveless vintage print dress sent to me and I am very happy with the purchase. It fits me great and looks to be very well made. The material is gorgeous and I've gotten tons of compliments already. One of the best things is the amazing price I paid and everything was well packaged and shipped properly. I look forward to many future purchases, very highly recommended!

Date of experience: January 5, 2016
California
1 review
9 helpful votes
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I will definitely order here again!
January 6, 2016

My wife bought the Bodycon Dress and it is stunning. She loves it and it fit just perfectly. She has ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me within 3 days. I am too much pleased with their service & the quality of the product with price. Measured YOURSELF before ordering, so the dress fit perfectly. I will definitely order here again!

Date of experience: January 5, 2016
California
1 review
15 helpful votes
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First of all, what was advertised was a beautiful light apricot dress with silver sequins. What I got was dollarstore costume quality. The package came in a black plastic bag and the dress was a hideous tan color with cold sequins that are falling off- I just opened the package five minutes ago. Horrible quality! Don't waste your money!

If you'd like to see the dress that was advertised- and what I received- email me at *******@aol.com.

Date of experience: January 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Noelani,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Arkansas
1 review
16 helpful votes
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I ordered 5 dresses I found online for Christmas presents but when I received them, they were not the actual dresses I ordered. They were a "cheap" replica that was similar but not the same and the sizes were way off. The extra large dress did not even fit my daughter who was a size medium.

The catch with these people is they are in China. They tell you they will refund you but you have to pay for the shipping. This is very expensive. With a UPS tracking number, the cost to return would have cost more than the dresses. You need a tracking number or you cannot prove that the items were returned especially to a third-world country. This is a total scam. Beware and stay away from Rotita.com.

Date of experience: January 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Monica,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Michigan
1 review
11 helpful votes
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I ORDERED A DRESS not only did IT TOOK 2 WEEKS TO SHIP. IT LOOKED NOTHING LIKE THE DRESS THEY ADVERTISED. I WAS TOLD THROUGH EMAIL TO SELL IT ONLINE TO SOMEONE AND IF I DID THAT THEY WOULD GIVE ME 20% COMPENSATION FOR A GOOD REVIEW. UMMMMM NO! THEY ARE CROOKED AND COULD CARE LESS OF CUSTOMERS. I HAVE BEEN WAITING ON MANAGEMENT TO CALL ME SINCE DECEMBER 28TH. 73 EMAILS BACK AND FOURTH TO ROTITA.COM AND NOTHING GETTING DONE. STAY CLEAR OF THIS HASSEL AND WORTHLESS COMPANY.

Date of experience: January 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Jess,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. Then we will send a full refund to you.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

California
1 review
5 helpful votes
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Very good expirience
January 5, 2016

I shopping at the website and I have very good experience. I buy stylish woolen trapper hat for man, very good quality, good fit, warm. Delivery was very fast, from ordering to delivery is only 10 days, well packed. I would like to recommended to buy from the website because I am very satisfied with shopping at this site.

Date of experience: January 5, 2016
District of Columbia
2 reviews
10 helpful votes
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Worth the Wait
January 5, 2016

I was dubious buying from the website but I decided to risk it and I'm glad I did. Everything was so cheap! I received my clothing in good time and am very pleased with my purchases. I really like that they let their reviews on the website have extra details like "true to size fit" because it helped me work out exactly which sizes to order.

Date of experience: January 5, 2016
California
1 review
6 helpful votes
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I had a slight defect with my dress but the customer service was so wonderful my problem was fixed right away. And the shipping was way sooner than expected. I am pleased with this purchase.

Date of experience: January 5, 2016
California
1 review
4 helpful votes
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I actually was a bit leary, as I've never purchased clothing from this seller, but this dress is very pretty and has a great shape. It definitely runs a size smaller than what I would expect, but isn't too snug for me to bother returning it. Definitely would recommend!

Date of experience: January 5, 2016
Utah
1 review
10 helpful votes
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Really like it and your service!
January 5, 2016

Exactly what you see in the photo, nice dress simple, perfect for fall season. Arrived on time. THANK YOU for your service and nice dress. I will be ordering more in the future from your store. THANK YOU~

Date of experience: January 5, 2016
Utah
1 review
8 helpful votes
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All them are at an affordable price.
January 5, 2016

Really great website with so many wonderful designs to choose from and all them are at an affordable price. Each and every dress is exclusive and wearing them will make you stand out. Delivery is also quick and the support from the site is really great.

Date of experience: January 5, 2016
Texas
1 review
11 helpful votes
Follow M R.
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I understand that ordering any garment from a site that offers 80% off designer prices would be a gamble, but this was just laughable. Ill fitting, poorly sewn, cheap fabric with cheap details... they are just so bad it's funny. Reminded me of tacky flea market clothes. It was too good to be true, but I felt I had to try. Don't make the same mistake I did. Save your money for something better.

Date of experience: January 4, 2016
Rotita R. Rotita Rep
over a year old

Hi M R.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Ohio
1 review
8 helpful votes
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Nightmare!
January 5, 2016

I ordered a dress for New Year's Eve. The picture had black trim along the neck, the cuffs and hem. The dress was way too small, the sleeves were quarter length and not long sleeve like the picture. It also had a large back seem down the back, which is not in the picture! Then I keep getting emails from customer service, with no phone call, no explanation, just sell the dress because it is too expensive to pay for postage to return. I am going to contact the BBB to see if I can file a report against the company!

Date of experience: January 4, 2016
Rotita R. Rotita Rep
over a year old

Hi Dee,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. Or tell me your e-mail address.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
6 helpful votes
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Stay away from rotita!
January 4, 2016

The item I received was not like the picture, it is very poor quality! Nothing like the photo wotsever! Very dissappointed, I wanted to return it to find out it is preety much impossible too! They don't provide you with an order number so it wont let u go any further on their website so no way of returning, also if u finally managed to get an order number u dont even receive a full refund only 60% back, if ur lucky! Very poor service, poor products, will not shop here again or recommend to anyone!

Date of experience: January 4, 2016
Rotita R. Rotita Rep
over a year old

Hi Lisa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. Or tell me your e-mail address.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Washington
1 review
12 helpful votes
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So Satisfied
January 5, 2016

Customer Support is also great. They answered all my questions and concerns quickly and politely. I was satisfied with all my purchases.

Date of experience: January 3, 2016
Illinois
1 review
6 helpful votes
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My experience is similar to several on this page. I ordered two tops - both in larger sizes than I usually wear. The second top was actually two sizes larger and fit even smaller than the first. I am a petite, thin woman and I could barely fit my arm into the medium size top. Their site clearly states they except returns within 30 days. I requested to return the items and was also told to resell them on Ebay or another site and they would give me a coupon to buy other items. I politely declined three times but their response was always the same - telling me to resell them as the cost to ship back would be too expensive (though never told me what that cost would be). I am appalled at the audacity to suggest that I pawn their substandard items off on someone else. I agree with other posts that this company is a scam filled with con-artists. NOT A REPUTABLE COMPANY! DO NOT BUY FROM Rotita!

Date of experience: January 3, 2016
Rotita R. Rotita Rep
over a year old

Hi Nancie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
And we would like to send a full refund after we receive it.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Jamaica
1 review
15 helpful votes
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LIARS... beware!
January 3, 2016

You hypocrites, stop writing false positive reviews about this company who you know are defrauding people out of their hard earned money. Where is the tangible proof of your super dope experience with Rotita, we want photos and not just shots of the clothes, we would like to see these garments on your person. You are some evil little mother $#*!ers telling lies so this company can rob another unsuspecting individual based on your lies. God don't like ugly an d you shall surely get yours. PEOPLE THE CLOTHES ARNT GOOD AND THESE REVIEWS ARE BOGUS, BE WARNED. DONT LOOSE 300 USD LIKE I DID. ASK FOR PROOF, DONT PURCHASE FROM THIS SCAM STORE!

Date of experience: January 3, 2016
GB
1 review
5 helpful votes
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I bought a coat, a earing and a dress with them. The colour of the coat doesn't match the PIC and they said it's normal! It is not normal for me. I won't wear it. Please send postal address for return to get my refund as the package it came the writting isn't in English. Had a terrible experience with the quality of your products. The earings I bought is already loosing its colour after one use. The dress is no way knee high and not a good material. I can badly sit comfortably in it as it's so short. I'm done shopping with Rotita.

Date of experience: January 3, 2016
Virginia
1 review
8 helpful votes
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Horrible.
January 1, 2016

Skirt looked like crap and was so tight at bottom that I couldn't even walk. Looks nothing like the picture.

Date of experience: January 1, 2016