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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Washington
1 review
9 helpful votes
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You'll love this dress!
January 12, 2016

I was worried this would be too big for my size 1/2 daughter who's 5 foot 3 daughter, but, it was a perfect fit! This was very quality made, with a fun stretch to the material, so it has a lot of room! This was a very figure flattering dress that makes her waist look tiny.

Date of experience: January 11, 2016
California
1 review
10 helpful votes
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Love it!
January 12, 2016

This dress will make you look FABULOUS since it provides a natural hour glass shape and hides anything from the upper waist on down. It looks so adorable! I would recommend this to anyone! I spent hours looking for the right one, and I'm glad I picked this one for her!

Date of experience: January 11, 2016
Japan
1 review
1 helpful vote
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Stylish and comfortable
January 12, 2016

My new go-to jacket. I wear this constantly. Great fit and comfort, and good quality.

Date of experience: January 11, 2016
Japan
1 review
1 helpful vote
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This is a BEAUTIUL jacket
January 12, 2016

I'm tall, long arms, It's a bit snug on the shoulders.
I DON'T CARE! I'm keeping it. The coolest jacket ever.

Date of experience: January 11, 2016
Japan
1 review
0 helpful votes
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A little snug
January 12, 2016

I Love this jacket it is warm, very classy looking, just a tad on the small side and I ordered a Large. I would order one size up from what you normally wear.

Date of experience: January 11, 2016
Japan
1 review
1 helpful vote
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Love it!
January 12, 2016

I was hesitant to buy this with no previous reviews but I'm glad that I did! Fits perfect, Not too light, or bulky.

Date of experience: January 11, 2016
Japan
1 review
3 helpful votes
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Super Cute
January 12, 2016

I was nervous about ordering this jacket because of the price, but I am glad I did order it. The material feels very light and thin, but when I put the jacket on, it was nice and warm. Seems like it insulates well.

Date of experience: January 11, 2016
Japan
1 review
6 helpful votes
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Five Stars
January 12, 2016

It fits great but the color was suppose to be purple but it was blue

Date of experience: January 11, 2016
Japan
1 review
7 helpful votes
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Outstanding
January 12, 2016

I just got back from 3 weeks in the Alaska Mountain range. This jacket was outstanding. I never got cold. And I never got wet. Water just beaded off. You might need a warmer jacket if you're going to be in temps lower than my 10 degrees, but I absolutely love this jacket for my lifestyles. Going to order more.

Date of experience: January 11, 2016
Japan
1 review
12 helpful votes
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"I was an apparel buyer for almost 10 yrs and I am very picky when it comes to fit and fabric. This dress is simply AMAZING! It is very well made and it fits PERFECTLY! I am 5'9"", 149 lbs and I bought a Medium (length is as pictured). My 40th birthday is in the Spring (sad face...) and I cannot wait to wear this beauty! I also have a wedding in September, this dress will be perfect for that too.
It will look fantastic with a nice up-do, chandelier earrings and bangles. Also, the seller sent a 10% coupon with the dress, smart, I will definitely buy another one very soon. Miusol dresses could very well be my next addiction... nice dresses are hard to find, so glad I found a vendor online."

Date of experience: January 11, 2016
Japan
1 review
13 helpful votes
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Very pretty!
January 12, 2016

The dress was very pretty and perfect for a mardi gras ball but the 6 was too big so I had to return it. I'm a true size 6 so order a size down.

Date of experience: January 11, 2016
Missouri
1 review
8 helpful votes
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I love them
January 8, 2016

Always satisfied with this company. I've ordered six things and they all look like the picture and fit how they should. No complaints at all. My advice to yal tho is yo choose from items that say "ships in 24hrs"and always get the $8 expresses shipping. I do this all the time and I always get my order between the 3rd and 5th business day of placing my order. Never later. It delivers to me by DHL.

Date of experience: January 8, 2016
California
1 review
9 helpful votes
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Really Like It
January 8, 2016

Really liked this, and I'm pretty happy with this skirt! I wear it with a bodysuit and it really looks cool. My best friend Emma also tried it on and she looks great. I am so happy I bought the dress. The most important thing is that the price is so low that really help us students. Many thanks!

Date of experience: January 7, 2016
South Carolina
1 review
11 helpful votes
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Chinese piece of SHI@ clothing. Had tickets to a New Years Eve Ball extremely expensive, so excited to order perfect dress online. Its been a month since I ordered it still in F**** China. Don't EVER order from this site better American sites to choose from that already have product here in America.

Date of experience: January 7, 2016
Rotita R. Rotita Rep
over a year old

Hi stephanie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We sent by USPS, who is not in charge of us, and it will be delivered finally.
I tracked online and found it’s arrived in UK at beginning of January.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
8 helpful votes
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Rubbish
January 7, 2016

Ordered from them in November still waiting for my jacket and they refuse to answer my emails stay well away from this company

Date of experience: January 7, 2016
Rotita R. Rotita Rep
over a year old

Hi Nicola,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We sent by USPS, who is not in charge of us, and it will be delivered finally.
I tracked online and found it’s arrived in UK at beginning of January.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Italy
1 review
7 helpful votes
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Total rubbish!
January 7, 2016

Bought a dress. Material was so thin you could read through it. Totally appalling standard. They will not let me return it for a refund!

Date of experience: January 7, 2016
Rotita R. Rotita Rep
over a year old

Hi Gaynor,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.

Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Japan
1 review
8 helpful votes
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My daughter this coat
January 7, 2016

I purchased this for my daughter who attends college in a cold / snowy region. She LOVES this coat! She is 5'4", size 6-8 and the medium hits her about mid-thigh. She has received MANY compliments on this gorgeous coat.

Date of experience: January 6, 2016
Japan
1 review
7 helpful votes
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The xsmall fit me perfectly!
January 7, 2016

I ordered online and was very happy with the purchase. Nicely made coat, very warm, looks great. I'm 5'8 and rather slender. The xsmall fit me perfectly!

Date of experience: January 6, 2016
Texas
1 review
14 helpful votes
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Awful
January 7, 2016

First, it took me almost 3 weeks to receive the 2 items I ordered when I emailed them, their response was "Wait more patiently ". What kind of response is this?... secondly, I received the items finally and they were absolutely HIDEOUS!... the quality was poor not even worth $20 they were nothing like the picture. You really get what you pay for, I will NEVER order from this site again. I would have liked to known that my items were not going to be originals, someone is making these horrible items... please don't order from here!

Date of experience: January 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Kenzie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We sent by USPS, who is not in charge of us, and it’s delivered finally.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Rhode Island
1 review
17 helpful votes
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NEVER AGAIN!
January 6, 2016

I finally received my items yesterday (1-19-16). I was extremely anxious due to the fact that my order was placed on 1/1/16 with paying an additional cost to receive my items with 6-7 days (which clearly did not take place). All to be Extremely Disappointed. SMH.

The dress is cheaply made & absolutely not the same/ fit/ look as the picture portrayed. It is made out of a Cheap shiny polyester/ spandex material. I would have been satisfied with my jumpsuit if it weren't for the fact that it is toooo small. Looks like a child's outfit. LOL. It is supposed to be pants & when I put 1 leg thru it came to my mid calf! I am only 5'2 so definitely not true to size!

I Always like to try things for myself thinking perhaps I may be a lucky one to have a desirable experience even after seeing the reviews; however, I was WRONG.

I truly believe Rotita.com is a Scam! You can honestly tell that the items were made right when the order was placed. Thread was hanging form everywhere on each item the dress did not even have a tag! That right there speaks for itself. As well, I am sure this is a big factor of why it takes so long to receive the items b/c they are being made once you place your order. There is no warehouse or an inventory for this company other the rolls of material everywhere for them to attempt to imitate the image you choose!

The clothing received is nothing like what is being displayed on the site. Not to mention poorly packaged. Looks like they are received in a sealed garbage bag. I am not too picky and willing to settle in some areas, but I am extremely disappointed.

I will NEVER order from them again, and recommend that others do NOT as well. Definitely your choice b/c I was hard head & now wish I had listened or donated my $50 to a charity versus sending it to China for Fraud/ Imitated clothing! So unfortunate b/c the pics they provide are truly fashionable/ stylish clothing. **Pictures Coming!**

Date of experience: January 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Porshia,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We need a processing time of 1-4 working days after order placed. Your order was sent out on Jan 8th, during the period we promised.We sent by USPS, who will deliver your order in 1-2 weeks.

Our customer service will always reply in 1 working day if you have inquiry.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service