Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Louisiana
2 reviews
7 helpful votes
Follow BERNETTA T.
Unfollow BERNETTA T.
Share Review
Report Review

Never again
February 2, 2016

I placed an order 1month and 2 weeks ago when i tried on the all into one the black jumper with white strips the sleeves and legs were so so short and that was a Large, then i tried on the blue jean jumper the zipper is broke and the sleeves are short on there also, the clothes look nothing like the pictures and the material is cheap. Never again

Date of experience: February 2, 2016
Missouri
1 review
6 helpful votes
Follow Kristina H.
Unfollow Kristina H.
Share Review
Report Review

DO NOT USE THIS SITE
February 2, 2016

The dresses I ordered looked nothing like the pictures. The quality was horrible! I don't care I only paid $19.? But I expected them to be wearable. One dress was completely see through! They would not take the items back. I was told to "give them to a family member." A total waste of money! DO NOT USE THIS SITE!

Date of experience: February 2, 2016
South Carolina
1 review
6 helpful votes
Follow Griffin p.
Unfollow Griffin p.
Share Review
Report Review

They areally the absolute worse! I ordered a size up like they said because "again size runs small" so I did. Still wayyy too small. They told me by the time I pay for return and theye give me a refund it won't be worth it. DO NOT ORDER FROM RORITA EVER. OR BASICALLY CHINA FOR THAT MATTER.

Date of experience: February 2, 2016
Canada
1 review
7 helpful votes
Follow April R.
Unfollow April R.
Share Review
Report Review

I ordered one piece of clothing
My payment went through immediately
However, my order has been canceled for no freaking reason!
My best bet is to phone my credit card company and dispute the charge
THIS COMANY is a freaking SCAM

Date of experience: February 1, 2016
New Jersey
1 review
6 helpful votes
Follow Brie t.
Unfollow Brie t.
Share Review
Report Review

This site is a complete scam! I wish I had read the reviews before I ordered from it, if you're considering ordering from them please read several reviews before deciding to do so! Customer service is horrible, or rather nonexistent. I ordered on January 16 with expedited shipping, it's now February 1 and according to my tracking number my merchandise is still overseas. I've submitted five tickets with the same response every time, to 4 days it should arrive. I would sooner through my money in the garbage then use this site ever again or recommend it to anyone. After reading several reviews myself after the fact I have a feeling I will be fighting to return my items for a refund once they finally arrive.

Date of experience: February 1, 2016
Pennsylvania
1 review
5 helpful votes
Follow Heather L.
Unfollow Heather L.
Share Review
Report Review

So I placed an order with rotita.com on January 10th. Paid for expedited shipping and it still took two weeks for it to arrive. Not that big a deal. However-nothing is sized properly. Every item either didn't fit comfortably or didn't flatter or looked like the cheapest junk ever. I immediately inquired about returning and they will not give me a direct answer about it. They're asking for photos to see if it's their fault?! What? I ordered up thinking I would be getting roomier products and they are comically tight or too short. The quality is poor at best. I tried to write an honest yet poor review about each item on their site and it wouldn't accept my review... What a joke. I'm so annoyed

Date of experience: January 31, 2016
California
1 review
5 helpful votes
Follow Tobrina L.
Unfollow Tobrina L.
Share Review
Report Review

Horrible quality
January 31, 2016

Dress took a month to receive. It has a broken zipper, the lining for the bodice falls under the bustling and the bottom of the skirt isn't hemmed and is uneven.

Date of experience: January 30, 2016
Maryland
1 review
4 helpful votes
Follow Evelyn M.
Unfollow Evelyn M.
Share Review
Report Review

Looks Bad
January 30, 2016

I ordered 6 things, none of them remotely resemble any of their advertised pictures. Would not recommend this company to ANYBODY. BAD, BAD, BAD, EVERTHING. No easy return process. I guess I'm stuck with this STUFF, this BAD STUFF.

Date of experience: January 30, 2016
New York
1 review
3 helpful votes
Follow Hojgh s.
Unfollow Hojgh s.
Share Review
Report Review

HOOOOORRIBBBBLLLEEEE
January 30, 2016

I wish I wouldve read the reviews first! Ordered a jumpsuit got a two piece "BINK" imitation PINK OUTFIT! I didn't even order that UGGGGGGHHHH! SO UPSET TOOK FOREVER FOR THIS #CRAP

Date of experience: January 30, 2016
GB
1 review
4 helpful votes
Follow Pat t.
Unfollow Pat t.
Share Review
Report Review

I ordered 2 dresses form Rotita, i carefully checked the measurements for the sizing and askd a umber of questions prior to placing my order. It arrived quite quickly even using flat rate shipping HOWEVER they hadn't shipped the dress that i'd ordered. It looked similar from the front but the back was completely different. When i said thay had sent the wrong item and i wanted to return it I have a battle on my hand getting them to recognise this. When they finally realised that I wasn't accepting their error I was offered a 10% credit note? I refused, next 15 %, and then 30%... with my last e-mail i was told i could have a refund but i'm still waiting to hear if this is a full refund including return shipping. To be honest I'm not convinced that even if I got agreement to this via e-mail that they would honour it as to even get this far has been a struggle involving numerous e-mails with them telling me how nice the product us and that their monitors are different! Not that different that one item could have a high back and the one i ordered a low cut back. I know the item shown on the description isnt't what i rdered and therefore i feel no obligation to accept it instead of the item I was hoping to receive!

Date of experience: January 30, 2016
New York
1 review
4 helpful votes
Follow Ashley A.
Unfollow Ashley A.
Share Review
Report Review

Typical Chinese product
January 30, 2016

I ordered over a month ago and just received it today. Not only did it take FOREVER to get here but it doesn't fit either. I ordered a size 3x and what I got in the mail fits a freaking Barbie doll. I can't even get half my $#*! check into this. Not to mention it's completely see through and smells like it came off a formaldehyde filled corpse. Please please read the reviews before you buy otherwise I wouldn't have wasted my time or money.

Date of experience: January 30, 2016
Canada
1 review
4 helpful votes
Follow Leah j.
Unfollow Leah j.
Share Review
Report Review

Horrible product
January 30, 2016

I ordered a skirt that looked beautiful in the picture. Not even close to what the picture looks like. It was a white tulle skirt. Looks like I could have purchased at the dollar store. Will never order from them again. I wish I had read the reviews for this place before ordering.

Date of experience: January 30, 2016
New Jersey
1 review
3 helpful votes
Follow Courtney S.
Unfollow Courtney S.
Share Review
Report Review

Tragedy
January 30, 2016

Ordered a dress that had two pieces top and bottom. Quality was beyond horrible. Looked nothing at all like the picture. They steal pictures and try to mimic the look but doesnt come close. I read reviews on this item and they wer ALL good. They r truly scam artist. I BEG U TO NOT BUY FROM THESE PPL. THEY R THIEVES!

Date of experience: January 29, 2016
GB
1 review
21 helpful votes
Follow Catherine K.
Unfollow Catherine K.
Share Review
Report Review

Although I had read all the negative reviews I decided to place an order (yes I am mad!). However its been days now and I have not received confirmation that my order has been received although the money has gone out of my account. Am I likely to see the dress I have ordered or is that it, have I lost my money?

Date of experience: January 29, 2016
GB
1 review
1 helpful vote
Follow Emanuela B.
Unfollow Emanuela B.
Share Review
Report Review

I bought a dress "Geometric Print Black Mid Calf Dress"... Nothing is the same. Not the style, not the colour and design, not the material... Horrible..., the material is the same that is used to produce flags... Please don't buy from this web. Not make the same my mistake.

Date of experience: January 29, 2016
Kentucky
1 review
1 helpful vote
Follow DV-Ontee M.
Unfollow DV-Ontee M.
Share Review
Report Review

I HATE ROTITA
January 29, 2016

I have a sweet 16 on the 30th and I ordered a dress from them on Jan 2nd and payed for 6-7 day shipping and I have yet to receive my dress. Now I have to go rush to find something to wear

Date of experience: January 28, 2016
Texas
2 reviews
3 helpful votes
Follow Barbie D.
Unfollow Barbie D.
Share Review
Report Review

Wat the heck!
January 29, 2016

I ordered from this site twice. The first order took a long time 2-3 weeks. My second order I oder ed during holidays, I paid extra for shipping it's been over a month. I wanted these items for my Birthday which has come and gone. Never got a tracking number. I'm very disappointed, this will be my last order!

Date of experience: January 28, 2016
Minnesota
1 review
3 helpful votes
Follow jorden f.
Unfollow jorden f.
Share Review
Report Review

JUNK! SCAM! DO NOT BUY!
January 28, 2016

Scam artists at best! I bought two dresses, granted the price is low, but they are complete trash! I ordered a silk green dress, it was pictured and looked beautiful. But when i got it, it was a cheap piece of blue fabric! I would never, ever wear this. They have a 30 day return policy except they won't let you return anything. They offered 20% back... are you kidding me?! Absolutely not. If you're false advertising and claim you can return the items, do it! Any GOOD companyy would refund it. I will never buy from them ever again.

Date of experience: January 28, 2016
Florida
1 review
2 helpful votes
Follow Gina D.
Unfollow Gina D.
Share Review
Report Review

Garbage
January 28, 2016

Order merchandize on Jan 5an received it on the Jan 26. All items are wrong except one the black strapless dress but they were suppose to be extra large they are extra small can fit any of them. They spell very old and two item looks as if it came from the thirty store. Just terrible I tell you. Never again will I support any web site on purchasing anything of clothing there full is sh&%t. Very disappointed

Date of experience: January 28, 2016
Florida
1 review
1 helpful vote
Follow Deborah D.
Unfollow Deborah D.
Share Review
Report Review

I ordered a jumpsuit on 12/17/2015 didn't received it until 1/23/2016. What I received in the mail was even close to the jumpsuit on the picture on their website. This jumpsuit looks like a cheap nurse uniform from China (I ordered the White Lantern Sleeve jumpsuit) it's awful! Now I want to return it and their are giving a hard time. They don't want to give me the return address. They did offer me a 15% refund and I get the chance to keep that ugly thing they sent me that I would never wear. Don't waste your time and money.

Date of experience: January 27, 2016