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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Pennsylvania
1 review
5 helpful votes
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This place will rock your world with disappointment. It you want to be held hostage because they took your money - this place makes it a Zen thing! If you do indulge - make it less than $20 - that way you can at least get a giggle with the next couple Starbuck purchases you were trying to save money for. You will just buy heart ache.

Date of experience: February 14, 2016
Illinois
1 review
4 helpful votes
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WOW
February 14, 2016

I'm glad I looked at the reviews first. I was wondering what the outfits was so cheap. SMH I won't be ordering from this company

Date of experience: February 14, 2016
New York
1 review
5 helpful votes
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Bs
February 12, 2016

Lies lies ScAm! Very poor quality. Couldn't have cost more then $3.00 to make. TOTALLY different Jumpsuit. They steal pics, post them and try to make a duplicate..

Date of experience: February 12, 2016
GB
1 review
5 helpful votes
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Angry
February 12, 2016

I made an other since the 3rd of January and its 11/02/16 and nothing has been done about it even though I have notified rotita, they clearly know the items are not with me yet would not refund so I asked them to keep the money since they refuse to help nor reply my emails. Worse service ever and soo unprofessional

Date of experience: February 11, 2016
Virginia
1 review
7 helpful votes
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RIP OFF
February 11, 2016

DO NOT ORDER FROM THIS COMPANY!
I ordered the Pocket Design sleeveless camouflage ankle length jumpsuit in a size large. When it came it was too small. I then ordered the Round neck striped coral maxi dress in a size XL, when the dress came it was in a size 3XL bag and the dress looked to be a size XS. I believe they just throw things in a bag and send it out, knowing that the average person will not pay the headache to return it. The company makes you pay to ship the item back to them and then charges you again to ship the corrected item back to yourself. This is too much sugar for a nickle. The clothing they advertise are on plump shapely women, but the clothing they send you appears to be waaaay smaller than what you ordered. Their sizing chart is completely wrong. And when I wrote a honest, negative, polite review about their clothing on THEIR website, they didn't approve it to be viewed. This company got me twice for my money, they won't get me again. DON'T BUY FROM THEM UNLESS YOU HAVE MONEY TO BLOW...

Date of experience: February 11, 2016
Australia
1 review
7 helpful votes
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Don't even bother
February 11, 2016

Just rubbish poorly made and nothing like the pictures

Date of experience: February 11, 2016
Michigan
1 review
6 helpful votes
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HORRIBLE
February 10, 2016

Worst online website ever! DO NOT ORDER FROM THIS WEBSITE. I ordered the quick shipping paid the extra money and when it didn't arrive within the amount of time it should have I asked for a refund. They told me it HAD NOT even shipped yet! WORST COSTUMER SERVICE EVER! I still haven't received m money back I honesty would advise everyone to not waste your time! You will get scammed

Date of experience: February 10, 2016
GB
1 review
6 helpful votes
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Scam! Do not buy
February 10, 2016

I luckily paid throu PayPal so they are investigating into this company to get my £ back. They do not come back to you when you are chasing your item
DO NOT USE ROTITA

Date of experience: February 10, 2016
North Carolina
1 review
6 helpful votes
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I order 2 dresses from. Him back in December 2015... They just arrived LAST NIGHT February 8th 2016! One dress has NO TAGS OR EVEN A LABEL INSIDE IT LOOKS LIKE IT WAS MADE IN A SWEAT SHOP! I am a large I ordered 2 sizes up 2 xlarge because I thought it would run small... THIS DRESS IS TIGHT AS HECK IT HAS 2 BE A SIZE EXTRA SMALL! It's clearly POLYESTER not what the description says. The 2nd dress is HUGE and it's a large! It is made from the same exact material as the other POLYESTER! THE DESCRIPTION says CHIFFON!
IF YOU VALUE YOUR MONEY OR QUALITY DON'T BUY FROM THIS PLACE IT IS DEFINITELY A SCAM! NONEXISTENT CUSTOMER SERVICE... NO PHONE NUMBER! THANK GOODNESS I ONLY LOST $42.00.

Date of experience: February 9, 2016
Illinois
1 review
6 helpful votes
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If I could give them a zero I would. Wish I found this site prior to ordering. They steal pictures from other sites to give you a quality picture and when you finally get your items, it looks nothing like it. It's cheap material that look like a child sewed it together in home economics class. Oh, the sizes are no where what the website says. They say it ships in 2 days, but it actually takes weeks to get. When you try to return, they give you the run around to avoid giving you your money and honoring their return policy. They will not give you a return authorization or an address to return too. They are a complete fraud with poor business practices and need to be put out of business.

Date of experience: February 9, 2016
Delaware
1 review
3 helpful votes
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I ordered a dress for $25. The dress I received was not the dress I ordered, not even close! I ordered a creme-colored dress with an open back and got a gold dress with silver straps. I also ordered a small and received a large. The quality of the dress is so miserable I can't describe it. It looks like a kid's costume. I have been arguing back and forth with the company and the best they have offered me was %15 discount on my next oder.

Date of experience: February 8, 2016
District of Columbia
1 review
3 helpful votes
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Worst place to order from. Cheap materials and different sizes from what u order clothes run extra small. Again very cheap materials. Took them 2 months before i got my order after severally trying to contact them

Date of experience: February 8, 2016
GB
1 review
10 helpful votes
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Hideous Dress
February 8, 2016

So you have a function coming up and you order a dress. However what arrived and what you ordered... Well... They are 2 different things entirely. The advertised dress was perfect - what I received - looked like the fabrics used to make a cheap fancy dress/dressing up/Halloween costume. It is awful. The colour of what I received is so far out - ok there's some differences to be expected between monitor to monitor, but not a major difference. It wasn't dispatched within the time stated, but as it is free shipping, I cant really complain. It's simply ghastly. There is no way I can wear this dress to the function I ordered it for. The 1 star is for the fact it turned up. So disappointed.

+1
Date of experience: February 8, 2016
GB
1 review
5 helpful votes
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Don't buy from them
February 8, 2016

I have ordered few items from them in Dec and I have been chasing and chasing no one can tell me when I will receive the order yet the charge my card straight away. I want my money back when I said I don't want the order they said I can't cancel it. I can return it when I received it. Horrible people

Date of experience: February 8, 2016
Georgia
1 review
7 helpful votes
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DONT BYE
February 6, 2016

I ORDERED A DRESS FOR MILITARY BALL AND THEY WILL NOT RESPOND TO ME WANTING MY MONEY BACK. IT CAME IT WAS SOME THIN MATERIAL AND VERY UGLY DONT BUY FROM THIS COMPANY!

Date of experience: February 5, 2016
GB
1 review
13 helpful votes
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SCAM
February 5, 2016

My messages on Skype and voice messages has been ignored for a while and you are not showing any effort to contact me. My email is *******@hotmail.co.uk and *******@gmail.com. Order NO.: W**************
I don't know who your employers are and if you take your website seriously but I have 5k followers on insta and 7k followers on fb so If you want to keep your reputation and me not to report your page, as a serious company you should refund my extra delivery money and send my 3 dresses asap as (on this address 1 Stavley Way ng26qr Nottingham) I paid for my order and extra delivery, it says on my account Paid, Unshipped.
If you will not do this and send me this same email over and over again to ignore the appropriate respond. Otherwise I will report you as a scam to the Police through Action Fraud and speak to the Citizens Advice or Financial Conduct Authority.

Date of experience: February 5, 2016
GB
1 review
5 helpful votes
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DO NOT SHOP HERE.
February 5, 2016

I am currently in a battle with the customer services at Rotita because they have sent me faulty goods, for which they expect me to pay for the cost of the return (recorded delivery). Alternatively, they will give me 30% compensation... so I'm left with the choice of paying £25 to return a £30 coat, or getting £9 compensation for having a coat I am unable to wear! Either way, I am paying between £20 and £25 for the privilege of them manufacturing faulty goods.

Thier customer services team is a joke, and has been absolutely no use. You are constantly talking to different people via email who do not feel the need to read the emails you have sent previously (and half the time don't read the latest email you have sent them). They have also come out with reasons such as...

"we can not bear the shipping fee back for u, otherwise, we will loss so much"
"we also bear so much shipping fee for u when we send the order to u, pls think it twice for us"
"we have checked the photos and it's not a qulaity faulty. So you just need to cut it open with scissors." (this last one they are referring to the button holes on the jacket... because you know, when you buy a coat you do often hack at them with scissors to create button holes, definitely not their fault - that's just what you do with coats... oh no wait...)

In summary... they're an absolute joke and if I could give them zero stars I would.

DO NOT ORDER FROM THESE FRAUDS! THEY WILL TAKE YOUR MONEY AND GIVE YOU CRAP IN RETURN!

Date of experience: February 5, 2016
Georgia
1 review
9 helpful votes
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The cheapest polyester ABSOLUTE GARBAGE! This site needs to be sued for FRAUD and false advertising. I will NEVER order from this place again!

Date of experience: February 3, 2016
Illinois
1 review
7 helpful votes
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Do NOT shop here
February 4, 2016

The fit of this product is horrible! I checked the sizing chart several times to insure I was ordering the correct size seeing that I already read their return/exchange policy. I received the item and it was WAYYYYY to small to even pull over my head. I ordered an XL because the sizing chart said that XL would fit sizes 12-14. I normally wear a 12 so I was sure it would fit! When I couldn't get the shirt over my head and the pants wouldn't pull up past my calves, I went right away to check the chart again. After reaching out to the company for a refund they said it was not their fault and they recommend I give the item away to a dryas a gift. How freaking bad is that customer service!

Date of experience: February 3, 2016
California
1 review
15 helpful votes
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SCAM!
February 3, 2016

Do not! I repeat DO NOT order from this place! I'm 99% sure they are a scam! I ordered an item in December and it never arrived but they charged my card immediately! Countless times I've been told through their "customer service" that my item is on its way! I'm pretty sure that they will reply to this as a fb user saying they ordered and had no problem! But I'm telling you right now I have no reason to lie or even come onto this page but I don't want anyone else to get scammed! Such a joke!

Date of experience: February 2, 2016