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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Louisiana
2 reviews
2 helpful votes
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I order from this company on January 19 and still have not receive my package. I spoke w customer support online, and they said confirmed, paid unshipped. I didn't know what that meant so I asked and they said my order was being processed. Each time I text someone, that is their reply. They said shipping will be 1-4 working days and it's now 1week and 1 day. I WILL NEVER ORDER FROM THESE PEOPLE EVER AGAIN. If I can rate them a zero I would. They trap you by the pretty clothes, they take your money and you never get a tracking #, and it continues to say in process.

Date of experience: January 27, 2016
Texas
1 review
2 helpful votes
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I ordered a dress on January 14th. I received the dress on January 26th. The dress looks nothing like the picture. It is completely see-through and it smelled really sour. In a nutshell, the quality was extremely poor. It looks like someone stitched the dress together at home with a sewing needle and whatever fabric they could find. It is not worth any more of my time or effort to attempt to return the dress as I can see from my research that others have not had much luck with their attempts. I should have researched prior to placing my order. I don't recommend this company to anyone! Stay FAR AWAY.

Date of experience: January 27, 2016
New Jersey
2 reviews
4 helpful votes
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Thanks in advance
January 27, 2016

I was wanting too order a few things from this site the beginning of last year but something wasn't right so I left it there. When I went too search for the website it was gone. Now this is the same site that was under another name with the same clothing. Thank you to all who did a review because you saved me money and time.

Date of experience: January 27, 2016
Florida
1 review
3 helpful votes
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Took awhile to get it. When it came it looked nothing like the item posted - but they say it is the correct item- How beads and sequins are the same thing I have no clue. There was designs on the item that was posted and nothing but sequins in cheap material. Shoulder seam was not even sewn together. After opening a ticket I got offered 20% then 30% now I get I WILL TRY to get you 75% after I pay to send the item back to them. I guess you get what you pay for. Not worth the hassle STAY AWAY!

Date of experience: January 26, 2016
California
1 review
4 helpful votes
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First of all, it took almost two weeks for them to even ship out my purchase, and then another two weeks for it to get to my house. That was annoying, yes, but the quality is CRAP, the size chart on the site is inaccurate, and one of the shirts I got (patchwork design crew neck tshirt) is just a plain white long sleeve with a black patch on the elbows... The freaking patches were on the front part of the elbows rather than the elbows! I'm pissed!

Date of experience: January 25, 2016
Illinois
1 review
5 helpful votes
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Product was nothing like the picture. Quality was appalling. Terrible material, poor sizing, and missing stitching. Shipping was three times longer than they promised with no updates. Worst of all was the customer service.

Date of experience: January 25, 2016
GB
2 reviews
3 helpful votes
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Stay away!
January 25, 2016

In a nutshell, what I ordered and what turned up were far from the same thing. I paid extra for a quick delivery and received the goods about two weeks later, not the four days promised. The quality of the goods was appalling and not even the right size. The website shows what appear to be American models and everything is priced in dollars, which made me think it was arriving from the States, but no it came from China! The stitching, buttons and materials were all nasty. When I queried all the above, I was offered a 20% refund and told that would be a store credit! Like I'm ever going to use them again... Ended up complaining to PayPal who said there were a long list of people now all saying the same problems that I had encountered. Like the heading says, STAY AWAY!

Date of experience: January 25, 2016
GB
3 reviews
4 helpful votes
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Do not bother ordering anything. It is doubtfully that the items will look anything like the pictures. Beware customer service is appaling, rude, unprofessional repetitive just to delay paying refunds. Their English terminology is appaling. One email they sent in reply to me read" what is it now?" I was furious, I could not believe the standards! It took me about 10 weeks of endless emails to finally get my money back. Beware... that if you pay via PayPal Rotita will tell you that if you close the dispute they will refund in 1-4 days. They don't stand by their word. I contacted paypal and was told i could not open another dispute about the same issue. Obviously Rotita are aware of this so con you into closing any dispute first, only to then repeatedly send the same messages offering refund to my Rotita account for future purchases ( some how I very much doubt it) I had to be persistent since the 4th Dec when I placed the initial order. It was on the 17th Feb I finally received refund.

Date of experience: January 24, 2016
Pennsylvania
1 review
1 helpful vote
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Ordering from this company is really a hit or miss. I've been ordering from them heavily for around 5 months. The more basic the piece, the more spot on it is. I recently ordered many pieces on 1/17 and I know it takes awhile because it comes from China, however, the site has been shut down, which has me concerned. I did use PayPal so at least my money will be returned.

Date of experience: January 23, 2016
GB
1 review
0 helpful votes
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Very upset
January 23, 2016

I ordered something beginning of December and I'm still waiting.

Date of experience: January 23, 2016
Michigan
1 review
0 helpful votes
Follow Liana P.
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They keep trying to give me a few dollars towards buying more of their crappy clothing. After I have already explained to them I bought the biggest size they offer and it's too small it wouldn't even fit my little niece and the only refund they are trying to give me is 15% back to buy some more of their disgusting extremely small crap! These people need to be stopped from ripping people off ASAP!

Date of experience: January 23, 2016
GB
1 review
1 helpful vote
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Disgusting
January 23, 2016

Ordered 5 dresses from this site all the same size. 3 were way to small and 2 massive. Cost nearly £70 contacted them and opened a ticket and they offered me 6 dollars. Disgusting have been in touch with them constantly and they eventually sent me a return address by email but as soon as I reopened the email it directed me to a rogue site. Absolutely disgusting. I'm now going to open a PayPal case.

Date of experience: January 23, 2016
Virginia
2 reviews
8 helpful votes
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Read reviews first!
January 23, 2016

So I was so excited to finally find a fur vest that I liked so I immediately purchased (also bc it was such a good price $25) from this site. I noticed they took the money out of my account the second after I purchased, yet the email they sent me says "status: awaiting payment" it has been 6 days now and of course no shipping confirmation and absolutely no one to contact for questions. I decided to read the other reviews and boy do I feel stupid. I'm pretty sure I just lost $25 to this fake site. Be warned

Date of experience: January 23, 2016
GB
1 review
2 helpful votes
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I bought a couple of dresses for my partner before Christmas 2015 and they were pretty good. Not the best finishing off of the clothes but the style and prices were great. Some would say too low. The dresses took approx. 2-3 weeks delivery to UK from China. I did get emails at the time of order and tracking info so I could track them. Loads of emails followed with money off vouchers up until approx. 3 or 4 days ago but looking this morning looks like their website has been taken down. I assume they've gone bust rather than a scam. I think the people who ordered and didn't get a confirmation email or they did but no garment arrived prob just when they went out of business. Credit card or Paypal orders should mean you'll get a refund.

Date of experience: January 23, 2016
GB
1 review
0 helpful votes
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FUMING
January 23, 2016

I ORDERED AT CLOTHING OFF THIS SITE ON 20TH JANUARY 2016 IT TAKES FOUR DAYS BEFORE PREPARE FOR SHIPMENT THE FOURTH DAY IS TODAY I HAVEN'T GOT TRACKING NUMBER YET TO SEE WHERE MY CLOTHING AND I ORDERED THAT CLOTHING FOR MY BIRTHDAY WHICH IS THURSDAY COMING UP

Date of experience: January 23, 2016
Pennsylvania
1 review
0 helpful votes
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DO NOT ORDER FROM HERE
January 23, 2016

I've ordered a jacket from them over 3 weeks ago. I still haven't received it. When trying to track my order I am unable to. When trying to get in contact with the company they were very unhelpful. I will never order from them again.

Date of experience: January 22, 2016
Georgia
1 review
0 helpful votes
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Horrible service.
January 23, 2016

Ordered from this company two weeks ago and have yet to receive my order I've been unable to trac it and can't even get back on the website to place another ticket. I keep getting emails from the site but can't go on it.

Date of experience: January 22, 2016
Florida
1 review
4 helpful votes
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I'm upset
January 23, 2016

I've been trying to put a ticket for my order because it was suppose to be shipped out already and nothing my order number is W**************

Date of experience: January 22, 2016
GB
1 review
5 helpful votes
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DISGUSTED
January 23, 2016

Ordered a dress for my prom and a cheap piece of material arrived, absolutely disgusted!

Date of experience: January 22, 2016
California
1 review
4 helpful votes
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DONT DO IT! I ordered a shirt and a bathing suit from this site I should have read the reviews first even tho I received my stuff in less than a month the size is way off if you are a medium in U. S then you won't fit nothing from this site at all I ordered a large jus in case and it's like a xs in us sizes all these positive reviews are FAKE jus read em you can tell

Date of experience: January 22, 2016