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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Y'all are a scam with the worst customer ever. You won't be in business long. I've never saw soooo many negative reviews on a company. You can't take people's money and think you're gona cash in on in. Especially not mine. I have reported you to the better business bureau
Y'all are horrible!
I ordered March 28 2016, still nothing, no response, calling my bank,, secure your accounts folks smh
Hi Kelly,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I guess you have received it till now.
Do not order from them! The website is a total
Scam. The clothes advertised are cute, but look nothing like that in person. I will never order from them again!
Hi Tiff,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Very unprofessional company. I ordered 2 dresses which took a lot longer to arrive than the website stated. They arrived well after I needed them for! When they arrived they were terrible, very thin & of poor quality. I sent them back paid registered post. I've been sending them messages now for well over a month and their replies are ridiculous, offering me discounts for my next order! Telling me that the shipping will be a lot do I want to send them back (after I told them several times I had sent them back!) best advice I can give you is DO NOT ORDER from Rotita! Avoid them!
Hi Louise,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I ordered a bath suit from here and like a month ago and still haven't got it i wasted 23 dollars on it when i could have got a bathing suit somewhere else definitely would recommend this site and also i tried to contact them by tickets and they never respond worst website ever!
Hi Emily,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I ordered this cute dress on Feb 21,2016. I needed my dress to come real fast before military ball so I paid a little extra for the shipping. A WEEK went by... and still hasn't came! They said it would take at least 6 DAYS to come. Its been 2 MONTHS already still hasn't came. ITS A SCAM GUYS PLZZZZZZZ DONT EVER BUY ANYTHING FROM HERE.
Hi Shyann,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I paid extra to have my order shipped in 2-4 days it 2 wks and still nothing, and they will not respond to tickets filed
Hi Robin,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered a jumper from Rotita. I was afraid because ppl kept saying bad things about the website. I really wanted the jumper and I decided to take a chance on a $20 item. It came in two weeks, wraped tightly to keep it safe due to it being delicate. I ordered a medium and it fit like a medium. I AM VERY SATISFIED AND GLAD I TOOK A CHANCE.
Ordered a prom dress and when it arrive I couldn't believe how cheaply made it was. It looks like a Halloween costume. It doesn't even look like the picture online. Best part? They won't refund my $, told me to give it as a gift or resell. Don't waste your $!
Hi Shana,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
WORST company ever! It's been over a month and I still haven't received my items. Don't bother asking for a refund. Their non-existent customer service will never respond to emails or online chat. AND if you are so fortunate to get a hold of someone in customer service, they will charge you $3 for a refund.
Stay away from this company!
Hi
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I paid for faster deliver never got my stuff is now almost 2 months later and still nothing they don't even respond to the messages you leave them. But they sure were fast to take your money
Hi Yashira,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I actually received my dress today I ordered. It's a PRETTY dress! It's small, but pretty! I apologize for my last review!
Worried about my order not processed. Paid for it in advance.
Hi Barbara,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
I ordered on 03/28 and still have not received anything. I have created a ticket and go back and stated the ticket is closed and they still have not shipped my order. Created another ticket and still nothing. They took my money and still have no product. SAY IT IS NOT IN STOCK BE HONEST.
Hi kelly,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information, it will be received within 48 hours, It is an e-mail, including tracking number and links.
Ordered a jumpsuit and paid in full three weeks later nothing and no reply from them!
Hi Rachael,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered a bathing suit on 3/31/16, and paid larger shipping fee to receive it within 2-5 days. I still haven't received the item and when I checked on it, I got a response that said that they haven't even shipped it yet! I opened a dispute claim with paypal. Ugh. I'm completely disgusted.
Hi
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered a swim suit size med. It was more like an XXL. The sides of the top were so wide, and the bottoms were so loose, they staged on my butt. Very cheap material, and took a month to get here. Will never oder anything g from this company. Get what you pay for! Please don't order from this place
Hi Pat,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
The worse decision I ever made is ordering from this place. $96.00 down the drain. I've been getting the run around for over a month now about returning the clothes that were not as the site described and they were shaped funny. Order from Amazon where it's safe!
Hi Tia,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information, it will be received within 48 hours, It is an e-mail, including tracking number and links.
This is ridiculous if id known how bad this place is i would never have ordered from them.
Hi Sharon,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Please continue to track online by the tracking number sent. If still any question, please submit a ticket.
Please take them down rotita and sammy dress false advertising they don't tell you there from china who can wear something that little maybe a five yr old, and suppose to be Adult
Hi Linda,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katrina,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?