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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Was about to order swimwear after seeing advert on Facebook. Googled company first and so glad I did as they are obviously a pile of crap!
Money well saved...
Should have looked here first. Ordered on 3/29/16, status is "Paid, Confirmed, Unshipped". Opened ticket, no response in over a week. Have sent two emails and get "Mail Demon" messeges stating "Cannot Deliver to address". Contacting bank for refund and BBB in the morning.
This bull$#*! web site sold me a crappy $#*! knock of a pink jogging suit. I should have done my research because every post about this site is BAD tf...
Ordered on 3/21 charged me the same day. Nothing has shipped I have sent three emails requests and tried to call and the number is disconnected. I have filed a complaint with the Better Business Bureau. Do not order from this company.
I ordered bathing suit on March 29th was charged same day and nothing has been shipped. Tried to contact customer service but my ticket number is incorrect and bounces right back. Will contact the bank to refund my money tomorrow
Wish I would have saw this first! Absolute the worst crap ever. What you see in the pictures will not be what you get in the mail. I received some cheap crap that I didn't even order. The only contact for service is via email and there will be not response from anyone. But then again, their website under returns does indicate that customers should not have high expectations. Really? Wish I had read that first too! Complete rip off. You know it's a problem when there is no packing slip or return information included. I had to double check to make sure this was close to my order... it wasn't and still isn't. DO NOT ORDER FROM THIS SITE, COMPLETE FRAUD!
I feel ripped off you took my money in less than 30 seconds and can't reach any one by phone. I didn't know they were Overseas. Wish I could talk to Someone
After reading mixed reviews, instead of ordering two things I wanted, I decided to try to order only one, and see if I got it. It took a while, it is coming from Asia, but my order arrived today. I'd say it took about a month. The quality of the bathing suit was pretty impressive for the price. I definitely would order from them again, but I'll probably stick with my one item at a time system, just because of all the other people who said they never got their order.
When I order things online I always receive shipping and delivery information. I did not receive that information so I emailed them and submitted a "ticket" but it has been over the 48 hours they stated they would respond. Unfortunately, I did not read the reviews before I ordered. Lesson learned. I will be reporting them to the Better Business Bureau if I do not receive information by the end of the week. I will also dispute the charge on my credit card since it is still showing unshipped.
I ordered my products on 3/31 and have not received my merchandize yet, I'm pissed, not gonna order from them anymore!
Ordered on 3-29-16 and still hasn't shipped! I asked to cancel my order and receive a refund and took days to get back to me! When they did get back to me they asked if they could put my refund into my store account as store credit so they could keep the money! THIS COMPANY IS A JOKE AND A SCAM!
Hi Alyson,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I will NEVER order from here I paid extra so my product can come soon but it's been 3 weeks and still nothing! I'm very disappointed
Hi Maria,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
Paid extra for faster shipping. Ordered 3/25 and it still hasn't shipped. Submitted 2 tickets asking for status but no responses.
Hi Laura,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I order a couple of thing the quality was horrible. The sizes to big strings hanging off and I can't even read address on package to return it never again
Hi Pamela,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Overall for the price I kinda got the quality I paid for. The top fits really weird! I mean really weird either a very large woman tried it on and stretched it out, or it was a huge mistake on the seamstress either way I guess I will fix it myself and try to wear it this summer... I will never order anything from this Web site again.
Hi Brittni,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I have never been so disappointed in a company and I haven't seen the product. My card was charged on 3/28/16 and it hasn't even shipped. I leave for vacation in 3 weeks and at this rate I will not have my order. Not happy. There should be a negative on the scale.
Hi Tee,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
Charged my credit card on 3-29-16 and still waiting for delivery! Tried to submit a ticket and it bounces back as saying shipment will take place in 1-4 days. NEVER AGAIN!
Hi Rebecca,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered outfits for a vacation I'm going on None of the outfits with the correct size. They were too small. Cheaply made. The dress I bought look like I had sold it myself and I have no idea how to sew When I went to submit reviews on the individual pieces I bought the sure would not let me submit any review less than a four-star. Their items are cheap replicas of what you see in the picture. The clothes are see-through. Miss Shay been. Too small. Sloppy. The jewelry looks like it came out of a $. 25 machine
Hi Stacy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Ordered a dress in December, looked NOTHING like the photo, was very poor quality (even for a Chinese cheapy!) was promised a part refund which never showed up after much chasing, 4 months later I had to do a PayPal claim, which was declined as they sided with the seller!
Would never order from here again and if your expecting your item to look a bit $#*!ter than the photo then you need to lower your standards even more!
Hi Gemma,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
The place is an SCAM!! Misleading Advertising!!!! The items look completely different! And they won't return your money even though the sizes are completely weong for their mistake!! It is a waste of time and money! And they also dont allow to submit a review!!
Hi Ale,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.